Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,527 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,527 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“An excellent all round service. Great range of products to suit all purses. Great staff in store. Easy website!”

Helpful Report

Posted 9 years ago

“Your stores are too far for me to grand collect therefore I need to pay for delivery. Pls pls pls you need to make it so that goods can be collected from other points like Argos or Post offices etc so we don't have to add £.399 to an order of for example £6.99. Please open more stores. Decathlon is great value for money.”

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Posted 9 years ago

“Excellent service and very helpful staff from the customer on-line team. Well Done and will continue to shop in the future.”

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Posted 9 years ago

“The 13-14 yrs wetsuit ordered for my average sized 11 yr old was still far too small. However when I contacted them decathlon exchanged for ladies wetsuit. They waived extra charges. Arrived v quick. Great customer service. Pity the sizing is so bad.”

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Posted 9 years ago

“Very happy with all my purhcases. Excellent value and good quality. Most items were for hiking and have had no issues with them.”

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Posted 9 years ago

“Excellent customer service. Excellent quality & good value for money.”

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Posted 9 years ago

“Excellent service. Also like your Wandsworth shop. Kitted out my son for school activity week - good choice and prices and very helpful staff.”

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Posted 9 years ago

“Great items with great prices.”

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Posted 9 years ago

“Great service, great products, quick delivery, overall very pleased”

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Posted 9 years ago

“Excellent service and great prices.”

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Posted 9 years ago

“Excellent range of items for pretty much all of our family sporting needs. Very reasonable prices so no worries about replacing the kids gear regularly. We usually go to the website then have items delivered to our local store for easy pickup.”

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Posted 9 years ago

“Extremely fast response from the customer service team whenever I have queries about their products. The bags I purchased were really value for money, they were cheap (less than 3 pounds), handy and of really good quality! I would strongly recommend Decathlon to anyone looking to purchase outdoor gear!”

Decathlon 5 star review on 22nd June 2016

Helpful Report

Posted 9 years ago

“The customer service at the Belfast store is first class. On a couple of occasions I have had to return items due to wrong sizing or ordering incorrectly over the internet (all my own error). On every occasion the returning of the product has been made so simple and without hassle and I always buy additional products when instore. Just last week I had ordered the wrong filters for a pool and when returning I left behind the cleaning net which I also had purchased. I dropped back in last Friday to check if they had it. The customer service person could have just had a quick check and replied no its not here. Instead they checked for about 10minutes until they found it. I am not an easy customer to please and was extremely impressed by this level of customer service. I wish I had taken the guys name so you could pass on my thanks First class customer service .”

Helpful Report

Posted 9 years ago

“The Breatheasy masks are fantastic, it has made snorkelling a brilliant experience for me as I am not a confident swimmer and would never go out of my depth. But last evening I swam in the Blue Lagoon for an hour in the deep sea and loved it. My husband and I are 60+ and we both love the masks. Everyone asked were we got them and of course I told them the best place and price, was Decathlon.”

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Posted 9 years ago

“Very pleased with my purchases which have proved to be excellent value for money. Pleasantly surprised to see that you also stock "big" brand names like Nike at bargain prices.”

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Posted 9 years ago

“I like to use Decathlon website because the choice of products is huge and covers lots of sports and outdoors activities. The only problem i had was with delivery as they said they couldn't find the address, but in fact they didn't tried. They checked only on their maps service ,which i must say is outdated,as my house was built a year ago and still doesn't show on their maps system.”

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Posted 9 years ago

“Great service for exchanging goods.”

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Posted 9 years ago

“Everything was excellent. The site, the product and the quick delivery which was free!”

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Posted 9 years ago

“I really am very happy with everything, and especially the quality and price”

Decathlon 5 star review on 21st June 2016

Helpful Report

Posted 9 years ago

“Nothing but good to say about this store! If you want gear that is fit for purpose, not for fashion, I recommend you shop here. The clothes are tough, well made and best of all reasonably priced. I've bought loads of stuff, from shoes to tents and never had a problem with anything. A fantastic range to suit most sports and pastimes. The range available online is fantastic, the site is easy to use and delivery to store is quick and easy. The loyalty card is simple to use with a smart phone and the app available from the play store is handy and easy to use. If you are unsure of a price in store, you can scan the bar code with the app and get instant information on the product. I'm really surprised how few people seem to know about these stores. I'm slowly converting friends and family! I used to get all my outdoor stuff from another famous store but was never totally happy with both the products or price (even with their 'discount' card) but with the Decathlon stuff, although it might not have a designer label, I feel it will last.”

Helpful Report

Posted 9 years ago

Decathlon is rated 4.4 based on 11,527 reviews