Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,527 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,527 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I use run 30-40k per week all my kit is from the Kalenji range. It's great kit and great value I have tried big brand products and found Kalenji better and much cheaper”

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Posted 9 years ago

“Brilliant company very happy only concern is my last two orders have items missing and also brought tracksuit but had no bottoms to it delivrey bit slow but overall very happy with company.”

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Posted 9 years ago

“Nice leotard but had to order bigger size for my granddaughter as they are quite small fitting”

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Posted 9 years ago

“Bought 7 items from Decathlon and very happy with the quality and customer service. Great place to shop !!!”

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Posted 9 years ago

“Huge choice of products at very competitive prices”

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Posted 9 years ago

“Huge choice of products at very competitive prices”

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Posted 9 years ago

“I simply love this brand - there is a wide range of sports products that are of excellent quality for an affordable price. Use them for ski equipment and all kinds of PE wear for the children”

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Posted 9 years ago

“No fuss transaction, speedy delivery, happy with service, will use again”

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Posted 9 years ago

“Bought some wellies for my son, great product”

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Posted 9 years ago

“Am so impressed with the items I ordered from here that I have made another order, compliments from other on the children's clothing I bought and at such a great price. Just wish they done smaller sizes as my two youngest boys are a bit envious of their big brothers football kits”

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Posted 9 years ago

“My daughters have both just started gymnastics, so was a bit clueless to what to order. But with the helpful advise from the website, I ordered 4 leotards & 2 leggings. I must admit I was a tad hesitant to purchase, due to bargain price of them, but I did. I was so glad too! The quality is brilliant & not only is the design lovely, the fabric is great quality too! They are true to size too!”

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Posted 9 years ago

“Always great”

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Posted 9 years ago

“Execellent service staff were very helpful and polite through out the entire process. Would certainly reccomend I your company to others. Thank You Alex Thomson”

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Posted 9 years ago

“I bought a very cheap pair of kids trainers for myself £7.99 and every time I wear them someone says they like them where did I get them! Biggest bargain ever I love them.”

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Posted 9 years ago

“Great products, both met my requirements from using the specs provided. Very pleased with both my products and speed on the delivery. Happy customer, would purchase more products as great value too!”

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Posted 9 years ago

“Having recently ordered an equipment bag via the website, i was very impressed with the ease of ordering and delivery time. I was also delighted with my purchase as the quality of the product exceeded my expectations and gave excellent value for money. I will most certainly use Decathlon again.”

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Posted 9 years ago

“Great quality items at a great price as per normal the bairns love this shop as well.”

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Posted 9 years ago

“Good service, easy to follow website. Returns process slightly confusing as different process for returns to store (no return form required, only the invoice) but otherwise excellent”

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Posted 9 years ago

“Great service!”

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Posted 9 years ago

“My delivery didn't arrive from Royal Mail, I contacted Decatlon and have to say their Customer Care was 5* polite, pleasant and did not take ages to get through. Resent my order without a quibble. Fantastic prices and customer aftercare..”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,527 reviews