Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,527 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,527 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have used Decathlon for several years for good quality, value for money swimming and running gear.”

Helpful Report

Posted 9 years ago

“Been using decathlon for a while now, both in store and on-line. I love the store, so full of great products and an even greater range is available on-line with a few clicks of the mouse. I like the fact my parcel come Royal Mail tracked because I know our Postman will look after my package, I with the track facility I know where it is. Decathlon are great.”

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Posted 9 years ago

“Great quality sports products at value prices. I bought UV suits/tshirts for my 2 daughters for our holiday and they were superb.”

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Posted 9 years ago

“Great value for money. I ordered walking boots and a pair of walking sandals. I simply love the sandals, I wear them as often as I can. I'm considering ordering more.”

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Posted 9 years ago

“Shoes purchased for my son were great. Looked better than expectedouble and very comfortable. Easy to take off and put on. Washed well too. Would highly recommend. Company offers a wide choice and really good value for money. Sizes a touch on the small size.”

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Posted 9 years ago

“Really quick & easy transaction. Very impressed with the service received.”

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Posted 9 years ago

“Delighted with our Artengo FT 730 Outdoor table tennis table. Excellent service, great value for money, quick delivery. 100% satisfied customer.”

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Posted 9 years ago

“awesome enjoyed purchasing from here.. will definately recommened X”

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Posted 9 years ago

“Good price, fast delivery - would recommend”

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Posted 9 years ago

“Really excellent service !!”

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Posted 9 years ago

“Fab. We love getting a decathlon box. Which is usually followed by a trip to the store to change a few items over for different sizes. Happy children = happy family.”

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Posted 9 years ago

“I can not say how impressed I am with decathlon, the customer care is next to nothing that I have come in contact with, so a huge pat in the back decathlon, I will be back soon! Very pleased customer from Belfast”

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Posted 9 years ago

“I use Decathlon when I tour France, Spain and Portugal and they never fail to give good service and value for money. I look forward to winter and my annual trip to decathlon to stock up on Fleece tops, t-shirts and sports wear. Please could we have a Decathlon store in the west country? Thank you Decathlon :-)”

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Posted 9 years ago

“I find the sizing a problem with most products I have purchased, they all seem to be smaller than what it states on the sizing charts i.e. size 9 boots are very tight.”

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Posted 9 years ago

“I was after a race vest for an Ultra Marathon and the Kalenji 9-14l one came up trumps £24.00 compared to £85-120 for other brands the product is light, easy to use and comfortable. The only down side is the side zip pockets are hard to access when wearing the vest. But all together a great product.”

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Posted 9 years ago

“I always buy sports gear from Decathlon. They have the best quality products for the best price compared to any other sports store in the uk in my opinion.”

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Posted 9 years ago

“Wife wanted a basket for the rear of her Decathlon Btwin Triban 3 Trail bike.The bike already had a rear rack, so I assumed the "500 b'clip rear bike basket" would fit, but no. Had to buy another rack, "500 B'clip" at £25 inc. shipping. So we now have a redundant rear rack. We got there in the end and we are happy with the end result.”

Helpful Report

Posted 9 years ago

“Quality items at a fair price. The same and, sometimes, better quality and value to named brands. Love the Quechua clothing and trail backpacks etc. Less choice than there used to be of Quechua trail running clothing and footwear. Pity because that was tremendous value and quality.”

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Posted 9 years ago

“Great Web site and fab staff in the Edinburgh shop !”

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Posted 9 years ago

“I've bought an adult scooter and it was good. Service, quality, price and time of collection. I do recommend it.”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,527 reviews