Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,527 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,527 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic cycling clothing - son in Vancouver can't get anything to compare in Canada so orders Decathlon for me to take over when visiting. Customer service second to none - one item out of stock but all stops pulled out and the wonderful customer service team got it to me in time for my trip! My son was delighted with everything - thank you, Decathlon!”

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Posted 9 years ago

“I have been using Decathlon for approximately 18 months and I am very impressed with the prices, choice of products and the high standard of customer service”

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Posted 9 years ago

“Have been using Decathlon for years and recommend it to friends. Always great quality”

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Posted 9 years ago

“Best price I could find and arrived very quickly”

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Posted 9 years ago

“Very underrated website. Range is huge!!”

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Posted 9 years ago

“I LOVE all my trousers, backpack, jacket, socks, gloves and jumper! I order the clothes for my 3 Peaks challenge and it kept me warm and dry through the whole weekend. The reviews are so helpful, the prices are reasonable and the delivery is reliable.”

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Posted 9 years ago

“Ithink the product s were worth the money and the delivery was very good”

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Posted 9 years ago

“Great Service. ***** I will be back and back”

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Posted 9 years ago

“Excellent service in all respects thank you”

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Posted 9 years ago

“Great website easy to use. Plenty of products to choose from”

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Posted 9 years ago

“My first experience of Decathlon happened to be in India when it opened its first store in Bengaluru (erstwhile Bangalore) in 2009 and since then I have been a diehard fan. Now I continue to frequent it in London where I have been to their branches in Croydon, Canada Waters and at Wandsworth Town and believe me when I say that, "I simply still can't get enough". I'm an avid cyclist and a runner and these form my interests. Of late I have included (pushed is what they say) my family, wife and son, to lead an active lifestyle and Decathlon has helped me immensely in this endeavour. Thanks a ton!!!”

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Posted 9 years ago

“Excellent service and swift delivery - very pleased.”

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Posted 9 years ago

“Swift delivery (to the highlands!) and in perfect condition on arrival. Getting this much bike for such a low price was frankly astonishing, probably the best deal I've ever seen on a road bike. Happy customer!”

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Posted 9 years ago

“The bike was out of stock in store but arrived the following day when I ordered it online. Very good service.”

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Posted 9 years ago

“I highly rate Decathlon sportswear & clothing, the staff in store are always extremely knowledgeable & keen to help. I have no experience of home delivery but my experience of store delivery was unfortunate. There happened to be 2 persons with the same name with store deliveries on the same day. My order number was printed correctly on my parcel but it was the wrong order within, swapped parcel insides with another lady of the same name. The Manager Hannah & the staff at Decathlon Stockport were really helpful and attempted to reorder my items even though some were then out if stock. Luckily, the other lady also returned her incorrect parcel & I was able to obtain the items in question. Unfortunately I'm currently disabled & housebound, this situation involved me having to ask my estranged husband to make several trips to store to sort out this situation. I think the warehouse/delivery system needs a checking system but the staff in store are brilliant.”

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Posted 9 years ago

“Great choice and value for money speedy delivery Table Tennis Table being enjoyed by all”

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Posted 9 years ago

“I have not shopped at Decathlon for a while, but I needed some kit (including survival pack) for a long distance trail run. I was pleasantly surprised by the prices and the quality of what I could get. I will be doing all my shopping for outdoors stuff at Decathlon from now on. Keep up the good work.”

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Posted 9 years ago

“All the item I brought was so good I liked dectlog”

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Posted 9 years ago

“Great store nearly always have what we are looking for, have used them all over Europe.”

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Posted 9 years ago

“Easy to use website. Good service. Boots ordered were very large for the size they were meant to be but due to the generous returns period I'll be able to return these in store (so not having to pay return postage) at a later date. Would recommend!”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,527 reviews