Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,527 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,527 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overall very good value and a nice range of products that are well made and priced very well indeed.”

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Posted 9 years ago

“great shop, I love your product I want more of the goods) Thank you”

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Posted 9 years ago

“Excellent. Would highly recommend to all.”

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Posted 9 years ago

“Fast speedy service!”

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Posted 9 years ago

“Having read multiple reviews about budget road bikes under £500, I bought a Triban 500 SE Road Bike - my first such bike. It was delivered within 48 hours to Northern Ireland and was very simple to set up and get going. One review stated that the bike would not be too dissimilar to bikes that are 3 times the cost. I have no comparators but can tell you that i am very pleased with my purchase. Undoubtedly, there are lighter, higher spec bikes out there but for the money, it's a delight. I may change the saddle but the rest of the bike is great. Unless you're heading up lots of steep hills and you're not carrying any extra body weight, I'd focus on trimming my body frame before trimming a few grammes here and there off the bike. For me, this is a very good entry point to this type of bike. Very highly recommended.”

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Posted 9 years ago

“Bought a 10 pound adventurer hat, worth every penny! great value!”

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Posted 9 years ago

“Really happy with ease of purchase and delivery.”

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Posted 9 years ago

“great shop with knowledgeable staff, and a great website with quick and easy delivery what more could you ask”

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Posted 9 years ago

“Brought items for my son to wear when he went to PGL great quality for the price payed. Excellent service collected from store and not problem getting a refund. I ordered in a few sizes due to reading people's comets about sizes being small.”

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Posted 9 years ago

“Need to be told before you return a item in store that you would require original email so that you can be refunded the correct amount”

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Posted 9 years ago

“Not good for top quality stuff but great value for the basics”

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Posted 9 years ago

“I am totally satisfied with everything I buy from Decathlon. Great quality at great prices. I love visiting the stores when traveling in Europe but if needed, their online store is also a perfect alternative.”

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Posted 9 years ago

“I bought an item to collect in store. It went smoothly as expected, and was available a couple of days earlier than I had been told.”

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Posted 9 years ago

“EXCELLENT CUSTOMER SERVICE! Mistake was made in delivery; but I never expected Decathlon to manage the mistake in such a good manner. I will surely shop more regularly ONLY because customer service from Naomi was excellent.”

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Posted 9 years ago

“Excellent service as well as excellent bike”

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Posted 9 years ago

“This store is amazing. My favourite place to shop.”

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Posted 9 years ago

“Great product, some weird sizing going on, had to send original back and it took a while to get a replacement delivered, but the product is superb and unbelievable value for money”

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Posted 9 years ago

“The delivery and service is always impeccable and I could not recommend Decathlon enough. Not only their products are of excellent quality but they are innovative. Decathlon is the shop I would use first and foremost both in the UK and when I am in France. The online service is excellent and communication is superb.”

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Posted 9 years ago

“hello I brought my bike Bianchi, to repair in Southampton decathlon .. I got the best result of excellent service. I want to advise all cyclists who have repair problems of a bike. I want to thank DAVID MARTIN, which from now on will be my trusted mechanic for my bike .. thank you very much ... we will see you again ...”

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Posted 9 years ago

“Amazing prompt service. Product was of excellent quality and at the end of a weekend of terrential rain, was the only tent left standing unscathed and dry as a bone. Well done Quechua on you amazing product.”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,527 reviews