Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great store nearly always have what we are looking for, have used them all over Europe.”

Helpful Report

Posted 10 years ago

“Easy to use website. Good service. Boots ordered were very large for the size they were meant to be but due to the generous returns period I'll be able to return these in store (so not having to pay return postage) at a later date. Would recommend!”

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Posted 10 years ago

“Excellent service and a prompt delivery would certainly recommend”

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Posted 10 years ago

“Love Decathlon. Please open in Inverness”

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Posted 10 years ago

“Well pleased with quality of item bought (running skort) and the speed of delivery. Thanks”

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Posted 10 years ago

“Excellent value for money, all properly adjusted and tires pumped up even. The only snag is I daren't leave it chained up in town”

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Posted 10 years ago

“Great price ( in sale ) and quality own brand product. Speedy delivery and friendly, timely communication. Many thanks”

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Posted 10 years ago

“Nice”

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Posted 10 years ago

“This is a fantastic product, I have a dent in my temple from an operation that I couldn`t get a seal on with normal goggles for snorkelling, this full face mask sealed that problem and gave me and my wife the joys of seeing underwater together. We tried the masks out in Cuba and were asked by loads of other snorkelers were we got them from and we gave them your website details and totally recommended they purchase the masks. Thank you for this product. Best regards Brian Marley.”

Decathlon 5 star review on 21st June 2016

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Posted 10 years ago

“Ordered boots, a backpack, and 3 in 1 jacke. All arrived in great condition and definitely lived up to their billing. Will definitely continue to use the website in future for my hiking needs! :)”

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Posted 10 years ago

“customer service and processing of a refund was excellent and very efficient.”

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Posted 10 years ago

“My order came really quickly.”

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Posted 10 years ago

“Good customer service”

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Posted 10 years ago

“Our family loves Decathlon and wish you had more shops in the UK. It's a great space to shop and explore sports goods in, brilliant designs on sportswear and fabulous ranges of sports to choose from.”

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Posted 10 years ago

“Value for money. Dealt with replacement quickly. Would use again.”

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Posted 10 years ago

“Excellent on-line service. website very easy to use, easy to set up account and have delivered to another address (even in a different country to account address) bought gym and rugby clothes from you, a mixture of own brand and named brands - price excellent and quality good. Love the kids gym shorts with the blue or orange undershorts - they look great and very comfortable. and the kipsta brand for rugby stuff, and under clothes is great. delivery fast and efficient. I recommend you to everyone!!”

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Posted 10 years ago

“I love shopping at Decathlon and on line is brilliant. Easy to use and quick delivery. Thanks”

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Posted 10 years ago

“nice staff easy to collect”

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Posted 10 years ago

“Really happy with everything so far. some of my purchases were gifts so haven't been used yet but hopefully are made of the right stuff :) Thank you!”

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Posted 10 years ago

“The store were very happy for me to try out the adult scooter both inside and out. Delivery via the website was swift and easy.”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,542 reviews