Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gave the Decathlon bag to grandson for trip to France. An excellent product, does what it says on the tin”

Helpful Report

Posted 10 years ago

“The air seconds famaly 4 was perfect for my camping trip plenty of room in the bed room and the seating area I still think the canopy over the door dose need redesigning that's why I went for the tarp over the door setting up was so easy I was pitched in less than 10 minutes and the same amount of time to pack away”

Decathlon 5 star review on 1st July 2016

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Posted 10 years ago

“I was impressed with the quality of the items I ordered, the quick delivery and very good value.”

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Posted 10 years ago

“I cannot praise Decathlon enough for the way they dealt with my problem following a critical review I gave. I was offered a straightforward money back despite owning the product for over 2 years, although only used 4 or 5 times. That's real customer service!”

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Posted 10 years ago

“Im now on holiday in Croatia and im having such fun with my easybreathe snorkel mask so easy to set up and all i can say is WOW. Many thanks brilliant product”

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Posted 10 years ago

“Everything great, delivery can be slow though (I'm based in London, delivery last time took 12 days)”

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Posted 10 years ago

“Your service was excellent can't say better than that.”

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Posted 10 years ago

“Very good value and quality when compared to other product on the market. Highly recommended.”

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Posted 10 years ago

“Needed a good sized tent for Glastonbury and this one was ideal with a great price.”

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Posted 10 years ago

“Fantastic service and products!! Arrived a day early. Thank you.”

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Posted 10 years ago

“Found whole process extremely speedy and very pleased with purchases.”

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Posted 10 years ago

“Website very user friendly, delivery excellent and trainers perfect fit to start at the gym :)”

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Posted 10 years ago

“I am most impressed with the quality of clothes and equipment I have recently purchased. They are good value for money and I would fully recommend your services to friends and family. The delay in packing and delivery is ok but would like it to improve which I am sure you are already working on.”

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Posted 10 years ago

“Decathlon, stores across Europe, everything you need for any type of sport. Great staff, speedy service. One day other retailers will catch on.”

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Posted 10 years ago

“great product,thinking of ordering another one easy pick-up service.”

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Posted 10 years ago

“Loved the choices of tent. My tent arrived quickly and properly packaged and has far done it's job admirably.”

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Posted 10 years ago

“my favourite, definitely.”

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Posted 10 years ago

“very good value for money products do seem a bit on the small side.”

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Posted 10 years ago

“Very happy with the overall service. Was looking for a decent inflatable kayak at an affordable price and was not disappointed. Also easily found inexpensive accessories (car powered pump & adjustable paddles) easily. I have already used the products several times and I'm extremely satisfied with the quality. Delivery was smooth and on time and I will definitely be shopping at Decathlon again.”

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Posted 10 years ago

“I got to know Decathlon when I was on holidays in Nice and later they opened branch in Dubai where I lived at the time. I like the choice and quality of products and think they are good value for money. I live in New Zealand now and unfortunately, have no choice but to buy in UK and have it sent to a depot in UK and later have it forwarded to NZ. There is an Australian branch, but they don't send it to NZ yet, so this is my only complain is that postage is complicated. I would rather prefer to buy it from Decathlon and have Decathlon send it directly to me either by Royal Mail or even courtier, to avoid extra hassle and time.”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,542 reviews