Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,527 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,527 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was impressed with the quality of the items I ordered, the quick delivery and very good value.”

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Posted 9 years ago

“I cannot praise Decathlon enough for the way they dealt with my problem following a critical review I gave. I was offered a straightforward money back despite owning the product for over 2 years, although only used 4 or 5 times. That's real customer service!”

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Posted 9 years ago

“Im now on holiday in Croatia and im having such fun with my easybreathe snorkel mask so easy to set up and all i can say is WOW. Many thanks brilliant product”

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Posted 9 years ago

“Everything great, delivery can be slow though (I'm based in London, delivery last time took 12 days)”

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Posted 9 years ago

“Your service was excellent can't say better than that.”

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Posted 9 years ago

“Very good value and quality when compared to other product on the market. Highly recommended.”

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Posted 9 years ago

“Needed a good sized tent for Glastonbury and this one was ideal with a great price.”

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Posted 9 years ago

“Fantastic service and products!! Arrived a day early. Thank you.”

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Posted 9 years ago

“Found whole process extremely speedy and very pleased with purchases.”

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Posted 9 years ago

“Website very user friendly, delivery excellent and trainers perfect fit to start at the gym :)”

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Posted 9 years ago

“I am most impressed with the quality of clothes and equipment I have recently purchased. They are good value for money and I would fully recommend your services to friends and family. The delay in packing and delivery is ok but would like it to improve which I am sure you are already working on.”

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Posted 9 years ago

“Decathlon, stores across Europe, everything you need for any type of sport. Great staff, speedy service. One day other retailers will catch on.”

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Posted 9 years ago

“great product,thinking of ordering another one easy pick-up service.”

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Posted 9 years ago

“Loved the choices of tent. My tent arrived quickly and properly packaged and has far done it's job admirably.”

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Posted 9 years ago

“my favourite, definitely.”

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Posted 9 years ago

“very good value for money products do seem a bit on the small side.”

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Posted 9 years ago

“Very happy with the overall service. Was looking for a decent inflatable kayak at an affordable price and was not disappointed. Also easily found inexpensive accessories (car powered pump & adjustable paddles) easily. I have already used the products several times and I'm extremely satisfied with the quality. Delivery was smooth and on time and I will definitely be shopping at Decathlon again.”

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Posted 9 years ago

“I got to know Decathlon when I was on holidays in Nice and later they opened branch in Dubai where I lived at the time. I like the choice and quality of products and think they are good value for money. I live in New Zealand now and unfortunately, have no choice but to buy in UK and have it sent to a depot in UK and later have it forwarded to NZ. There is an Australian branch, but they don't send it to NZ yet, so this is my only complain is that postage is complicated. I would rather prefer to buy it from Decathlon and have Decathlon send it directly to me either by Royal Mail or even courtier, to avoid extra hassle and time.”

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Posted 9 years ago

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Posted 9 years ago

“tee shirts arrived quickly and were very good quality”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,527 reviews