Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,527 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,527 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The jumper is a present for a friend and I bought it on recommendation of my partner who bough one and he loves it. It is a good product for the price and looks very smart.”

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Posted 9 years ago

“Rarely write reviews, but Decathlon really does deserve a great review. Brilliant service all round - excellent prices, products, website, sales, returns policy and pleasant, helpful staff. There's many businesses that could learn a thing or two from this company.”

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Posted 9 years ago

“Quick service. At lakeside store staff were very helpful.”

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Posted 9 years ago

“easy to order and delivered within the timescale”

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Posted 9 years ago

“Amazing products for quality and price delivered very quickly. Good website experience and great customer service!”

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Posted 9 years ago

“I visited the braehead store on the 21/04/2016 for the first time. Normally I use another bicycle store. However my Sister has recommended Decathlon several times as she is always delighted with the products, service and sales assistants. I would like to state that I will certainly return to your store due to the Excellent service received by your staff who are very approachable, knowledge and efficient.”

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Posted 9 years ago

“After a mix up with the click and collect service a lovely assistant called George helped me. He was very knowledgeable and informative and went out of his way to help me.”

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Posted 9 years ago

“Just purchase 3 Tribord Easybreath masks, fantastic quality product. Decathlon easy to deal with and delivery next day even when sent 1st class royal mail. These masks were cheaper from Decathlon then anywhere else so seller highly recommended.”

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Posted 9 years ago

“After reserving an item with the wrong email address, (.com not .co.uk), they allowed me to collect the item the day after with conformation. The phone service too was impressing because we didn't have to go through department after department; it was just the first person on the line that dealt with our situation. Thanks decathlon”

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Posted 9 years ago

“Still waiting for my return to be credited back 7 days later poor service”

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Posted 9 years ago

“Decathlon recently held a fishing tuition weekend and I was 1 of the coaches asked to attend and use the equipment from the store, I was a bit apprehensive at first but pleasantly surprised with the standard of the equipment at our disposal, I had set up 2no 3m whips for the younger kids and a feeder rod and reel for the older kids, and a great weekend was had by all and for entry level equipment would highly recommend for the younger kids wishing to get into fishing and the more intermediate equipment was also holding its own bringing in fish after fish, many thanks Decathlon”

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Posted 9 years ago

“Good service”

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Posted 9 years ago

“Staff in the Braehead store are excellent doing their job in a professional manner by making sure that the customer gets 5 star service with a special mention to Rui and Mac in the cycle department along with their assistants who gave me every assistance and information to help me make my choice of bike”

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Posted 9 years ago

“I needed to buy a new yoga mat and a bag to carry my 'stuff' to my yoga class. After typing 'yoga mats' in the search engine, Decathlon came up first. I checked out the mats and the bags. I didn't need to go any further. Everything was there. I chose, ordered, paid and it was delivered. Job done. Thank you Decathlon”

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Posted 9 years ago

“easy to order - no fuss delivery - happy customer”

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Posted 9 years ago

“Wonderful service, excellent customer relations, I was made to feel important, and at the centre of what the team were doing. Faultless service.”

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Posted 9 years ago

“Good website, easy to use, prices are good, some of the cheaper items are not great quality, but you pay for what you get. We've had a number of items over the last month or two for myself and the kids and they have all been excellent. My only advice would be to always go for the mid-range to the higher priced products.”

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Posted 9 years ago

“Good easy to use service and quick delivery!”

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Posted 9 years ago

“Gave the Decathlon bag to grandson for trip to France. An excellent product, does what it says on the tin”

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Posted 9 years ago

“The air seconds famaly 4 was perfect for my camping trip plenty of room in the bed room and the seating area I still think the canopy over the door dose need redesigning that's why I went for the tarp over the door setting up was so easy I was pitched in less than 10 minutes and the same amount of time to pack away”

Decathlon 5 star review on 1st July 2016

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,527 reviews