Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really pleased to have been introduced to the store. Everything I wanted was there and available to try. Only draw back was the distance.”

Helpful Report

Posted 10 years ago

“Although we had to travel down from Cambridge it was well worth the journey. The exchange we needed was efficiently and pleasantly handled. The range of goods and how they were presented made it easy to shop and we found the other items we were interested in. There were some good deals in store. The staff were excellent.”

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Posted 10 years ago

“Products ordered are good quality and at an excellent price. Prompt delivery”

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Posted 10 years ago

“Excellent products and service. I have no hesitation in recommending Decathalon. There are lots of bargains to be picked up too.”

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Posted 10 years ago

“Decathlon stocks a good number of products for various common UK sports and some 'fringe' sports. The shop gives you an opportunity to see what is on offer and 'get the feel' of items. If you are sure of what you want, the Decathlon online store will deliver to your local store for collection. Just pleased that one has opened up near me!”

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Posted 10 years ago

“Excellent professional service, great item, thank you”

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Posted 10 years ago

“Very easy to use website, very quick delivery. Dropper seat post seems good quality and robust at an amazing price.”

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Posted 10 years ago

“Easy to use site, managed to order what I wanted quickly and teh item i order arrived when it was supposed to. The only down side was having to wait for multiple emails to confirm that my order was placed.”

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Posted 10 years ago

“I love Decathlon! The staff are very friendly, helpful and the store is exciting. So glad you are in Croydon. Kind regards, Karla Winter Croydon, Surrey”

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Posted 10 years ago

“I have purchased 3 items and very satisfied all goods as described, delivery date as quoted and delivered on time, items where golfing shoes, golf trousers, and casual shirt,”

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Posted 10 years ago

“Boots ordered arrived the next day - without the excessive amount of packaging used by some suppliers! Pricing was very competitive with other sites selling same item.Would definitely use Decathlon again and would recommend to friends and family.”

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Posted 10 years ago

“You cannot beat the customer service at Decathlon - both online and instore. I found staff most helpful when corresponding with them by e-mail regarding a couple of issues and also, in store, when I have returned or changed a number of items. The quality of the goods is great and very good value for money. Started purchasing items in Decathlon on the island of Mallorca long before they came to the UK and am still buying items from their shops in the UK and throughout Europe !”

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Posted 10 years ago

“Ordered online, collected on time, no issues.”

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Posted 10 years ago

“Botley Rd outlet. Its great but not as good as it was when it opened. The range of lines has narrowed considerably - presumably into what sells. :-( .. so the odd stuff has lost out. The more advanced climbing and archery gear for instance. Also my discount vouchers go into my spam e-mail and I never round to using them. Why can't they be loaded onto my loyalty card and stay there forever? Bummer. Decathlon slowly but surely gaining ground in Oxford - great value for 80% of what you might need. Thanks!!!”

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Posted 10 years ago

“I bought the under seat dropper post. Very good item for the money. there is nothing on the market that can compare with it!”

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Posted 10 years ago

“The items I ordered arrived very quickly and in perfect order, excellent service!”

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Posted 10 years ago

“Very easy to order, very quick delivery, very reasonable prices! Very pleased with microfibre towels.”

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Posted 10 years ago

“It's the first time I've ordered from decathlon and the service was first class, and the quality of the goods were also first class. Definitely my favourite supplier for sports equipment!!”

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Posted 10 years ago

“Excellent product quality and speedy delivery. Very happy!”

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Posted 10 years ago

“Great and easy to collect once I had ordered online.”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,530 reviews