Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good price, good service and excellent faulty returns service”

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Posted 10 years ago

“Very quick with good prices and quality.”

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Posted 10 years ago

“Massive shop, good staff happy to help. Good quality products and value for money.Always tend to have what u r looking for:)”

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Posted 10 years ago

“The bike computer was the most user friendly I have ever owned, both to set up and to use.Plus the price was a bargain!”

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Posted 10 years ago

“Very good service. Would definitely use again.”

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Posted 10 years ago

“Excellent product couldn't be happier. Delivery was prompt price was good, what is there to complain about. Well done.”

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Posted 10 years ago

“Good value, good product and quick delivery.”

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Posted 10 years ago

“The items I ordered......some wellingtons.......have been very good so far and very good value for money. Delivery and customer service all seem to work well. So I am a happy customer and will use Decathlon again.”

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Posted 10 years ago

“I purchased tribord easybreath mask 2 times last month. I got the good ones that I prefer color for my kids. But I have to buy other color later due to sold out. Of course mask is very nice but I hope you have enough mask. Anyway I satisfied with this mask.”

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Posted 10 years ago

“Products as advertised, quality made ,competitive pricing ,prompt delivery.”

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Posted 10 years ago

“Lovely Fleece, washes really well, very soft and comfortable. Amazing value. Thank you Decathlon!”

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Posted 10 years ago

“Collected product in store, which had been ordered online then kept receiving reminders to pick up parcel when I already had done.....”

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Posted 10 years ago

“The range of products is AMAZING, and they usually look very good too =) There is usually different versions of goods for different budgets. Decathlon is way too addictive! The website is much better than it used to be, and the Decathlon card is now properly integrated.”

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Posted 10 years ago

“Does what it say's on the box.”

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Posted 10 years ago

“Items arrived promptly. Wife liked the running gear and the watch was brilliant.”

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Posted 10 years ago

“We really like the products and the quality vs price level. Very glad they have open a new one in Wandsworth SW London. Not very impressed though with the constant bombarding of emails since we join their reward card scheme, one email a day? I think it is way too much, so please reduce the marketing campaigns to once a week at the most. Thank you very much for listening, Bea”

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Posted 10 years ago

“I first discovered Decathlon in France many years ago. I enjoy shopping there and have also been to 3 of your UK shops. I bought ladies cycling clothing which was fantastic. Ladies padded Lycra shorts in grey and in blue with matching tops, and a grey gilet with a thin fleece lining, among other things.You now only seem to do ladies cycling gear in black, and nothing very exciting. This is a huge disappointment, as I always visit your shops with a feeling of excitement at finding something new. Also I tried to get some replacement foam inserts for my cycle helmet but you don't seem to stock it. Could you, please. I have had to resort to insulating foam strip from a hardware store! Your staff are all very helpful and the stores are well laid out.”

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Posted 10 years ago

“The thule bike carrier was of very good quality and an effective way to transport bikes.. I used it for 1 adult and 2 childrens bikes and had no issues... However, I do think that 4 bikes would be a bit of a squeeze... Overall I would recommend this bike carrier”

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Posted 10 years ago

“Great beach tent. Easy to put up and put away - after video watched!”

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Posted 10 years ago

“Quick delivery. Decent quality products at competative prices.”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,530 reviews