Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very fast delivery to my local Hermes pick up point.”

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Posted 10 years ago

“Products are great, prices are excellent value for money and the only downsides are the often chaotic stores and the disinterested staff who often couldn't be less helpful.”

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Posted 10 years ago

“Great service and reliable products”

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Posted 10 years ago

“Great shop.Great value But sometimes hard to find where things are located in the stores ( may need better signage..like a supermarket to tell you what is on each aisle).”

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Posted 10 years ago

“I purchased a swimming robe from Decathlon. It was a reasonable price, came within advised delivery time and product was exactly as described too. The only thing that could make the shopping experience easier would be a PayPal link. Other than that all round great experience and I would use again without hesitating!”

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Posted 10 years ago

“I was so impressed with my first time purchase from Decathlon, two organic cotton long sleeve Ts' quality and fit, and as well their service and prompt delivery. Great price, Great company.”

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Posted 10 years ago

“I always check Decathlon offerings - prices are great and quality is good. Their online shop is easy to access and despatch is always prompt.”

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Posted 10 years ago

“Quick delivery - items received as described. Very happy customer - thank you !”

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Posted 10 years ago

“Im pleased cooperation with Decathlon”

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Posted 10 years ago

“Great website. Good service in store. Amazing range and value.”

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Posted 10 years ago

“A good all around service”

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Posted 10 years ago

“Delivered the kayak to an empty remote holiday cottage on the north west coast of Scotland and placed it where I'd asked, out of sight. Product all in good order and working well.”

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Posted 10 years ago

“Fantastic service. Delivery was accurate and quick from the order, will definitely use decathlon again!”

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Posted 10 years ago

“Decathlon is great. Good quality and super fast shipping. I had to return a pair of shoes and the process was very simple and extremely fast.”

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Posted 10 years ago

“Nice boots for my toddler. Great value”

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Posted 10 years ago

“I ordered a rucksack and sunglasses, very impressed with the quality of both items, I will certainly continue to buy from Decathlon!!”

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Posted 10 years ago

“Great store. Good value and quality. My only criticism is of the click and collect system which can be confusing. The last time I used it I got several emails saying that I hadn't collected it when I had...”

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Posted 10 years ago

“I have bought cycling products from Decathlon for many years and have always found them, not only good value, but excellent quality. The shops are well spaced out and easy to find things.”

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Posted 10 years ago

“No matter what I'm looking for, I can find it. The staff are extremely helpful and they take their time to help you chose the gear suited to you. Their fitting service is second to none. Above and beyond service.”

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Posted 10 years ago

“I grew up in France and one of the things a missed in the UK was a proper sports shop. Not one passing itself off as being a sports shop when in fact it is nothing but a fashion shop. It is so refreshing to have Decathlon in the UK where you are sure to get proper sports wear at a reasonable price. It's just a shame we have to travel such a distance but with the new Oxford store you are getting ever closer!”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,530 reviews