Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,538 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,538 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very mixed customer service when trying to get a pump for my new Quechua tent. One not interested at all and told me they were still being made in France. Second attempt luckily I found a different helper and he was fantastic. Jude Tanner”

Helpful Report

Posted 10 years ago

“Have been a regular customer at Decathlon for many years. Was sad when our local store relocated but still feel the trip to the store is always valuable. The products just seem to hit the spot and can match many of the high class names. I get involved with many sports sailing, skiing, running cycling ++ and in all areas have had good value from the products I have bought.”

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Posted 10 years ago

“Easy to use online catalogue. Quality items delivered to local store for collection.”

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Posted 10 years ago

“So easy to deal with ordered and delivered the very next day!”

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Posted 10 years ago

“Hi your service was excellent. Unfortunately it was not the tent I thought I had ordered ( I thought it was pop up) My fault entirely . I struggled to put it up to the point that I almost couldn't get the poles in. I am a single mother with a 2 year old so you can imagine why it was hard! I used it for one night. I don't suppose you have a second hand service or would in any way take it back so that I could order a tent that suits me? thanks from Amy”

Helpful Report

Posted 10 years ago

“Having lived in France, I was really excited when decathlon opened their store next to me in Oxford, as had been using their products for years. On competing in an ultra marathon this year I needed a lightweight rucksack, the branded ones were all well over £100, but once again Decathlon came to the rescue with a super lightweight Extend 0-10 which was only £30!!!! and ultra comfy. Also bought one of their Rockrider 540 this year and fully abused it on the Downhill trails in the Forest of Dean which it handled perfectly. Thanks Decathlon”

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Posted 10 years ago

“Fast delivery item better than i expected. Liked it so much i bought 2”

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Posted 10 years ago

“Bike arrived really quickly and in good condition. Instruction leaflet was a bit sparse but bike was assembled quickly.”

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Posted 10 years ago

“Quick and easy for buy and return the items if you don't want them. I love it.”

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Posted 10 years ago

“I would love if you guys can all ways not be out of stock”

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Posted 10 years ago

“Good quality stuff at decent prices. Even better when its in the sales. Plenty of choice in what ever your after”

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Posted 10 years ago

“Tent was top notch, delivery quick. Waterproof thankfully as the rain was torrential! Only downside was no porch groundsheet in the tent!”

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Posted 10 years ago

“I ordered the 1 man tent. And it very good plenty of room for 1 and my bag. Cozy and warm too.”

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Posted 10 years ago

“Decathlon had a good range of football boots to try. We have found some retailers only keep full sizes whereas our 9 year old boy needed a size 2.5. Found exactly what we needed at Decathlon!”

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Posted 10 years ago

“Received the excellent, well made Seconds Base tent within two days of ordering, the tent together with a 3 Seconds Air model kept us dry and comfortable during recent poor weather in Cornwall. We have two further Quechua pop up tents, which we have used both for overnight stops and main holidays at home and in Europe. Speedy service and well made tents from this company.”

Helpful Report

Posted 10 years ago

“From ordering my chosen product, this went well until I got the email to say it was ready to collect. I had already started a holiday and was unable to collect for 16 or so days, but my concern was that the email said I must collect within 3 days or it would be sent back to source. I phoned and was assured all was OK. but I kept getting emails whilst on hols.”

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Posted 10 years ago

“My girlfriend ordered on-line for us a Quechua Sleepin'Bed cover and a Quechua mattress . Both came to our drop off shop very promptly, so made it in time for our adventure camping to Slovenia the following week.. We had the mattress up and down numerous times on our adventure though Germany, Austria, Slovenia, Italy and back to Germany and we believe its great for the money and along with the Quechua Sleepin'Bed cover which comes complete with a mattress cover that adjusts with cords and 2 small pillows supplied in a zipped bag. The two colour cover is just lush with style! one of my best bargains this year.”

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Posted 10 years ago

“Very good products quick delivery”

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Posted 10 years ago

“Love your shops. Inspiration for a rainy day. Great quality products. Often unsuccessful in choosing the correct size for internet clothing orders...200 mile round trip to try on...too much has ended up in the charity bag.”

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Posted 10 years ago

“Excellent service and fast postage with the items I ordered”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,538 reviews