Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,538 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,538 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The online ordering system was very easy to use and the products arrived quickly and were of a very good standard. Excellent transaction and will definitely use again.”

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Posted 10 years ago

“great prices”

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Posted 10 years ago

“Great super fast service very impressed”

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Posted 10 years ago

“Very speedy delivery and well packed. Item does just what it says on the website. Didn't have any call to deal with customer sevice's, so can't comment on that but that's a good thing. Happy customer :D”

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Posted 10 years ago

“Good prices, some genuine bargains. I visited the Warrington store for the first time recently, having ordered a cycle tyre which required delivery from another location. I ended up buying several other items for the bike, including a chain and some shorts. I would recommend for cycling spares and clothing. Mark (Preston, Lancs)”

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Posted 10 years ago

“Quick delivery and a very good price.”

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Posted 10 years ago

“The whole process worked well, good selection of products, good quality, competitive prices and quick, efficient delivery.”

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Posted 10 years ago

“Very helpful. Very easy to navigate in the site and to complete the order. The delivery was very quick with all the items. And when I had to return some items, the process was straightforward and everything was dealt with very quickly.”

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Posted 10 years ago

“Everything worked out very well with my online purchase. The product purchased (a hybrid bike) is of a very good quality. Overall, I am very happy with the whole process.”

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Posted 10 years ago

“Excellent service - deliver time was super quick and arrived well packaged Matched description perfectly Excellent value for mone”

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Posted 10 years ago

“Quick turn around, very impressed”

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Posted 10 years ago

“Very quick service, all products are as described and expertly packed. Very satisfied and would highly recommend to friends and family .”

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Posted 10 years ago

“Web site is good to browse and shop but when you have to cancel an order or change item the Customer service very very slow or no existent.”

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Posted 10 years ago

“great product and quick delivery”

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Posted 10 years ago

“Love the Kalenji running range. Fast delivery and returns. Thank you.”

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Posted 10 years ago

“I thought the TR800 25 Inch Kids Tennis Racket I bought was good value, but I was surprised that it did not come with a protective cover included in the price. This should always be included. Also whenever I go to the Purley Way store to look at items I find the displays to be very messy and it is difficult to find what I am looking for. The worst sections were tennis rackets and swimming goggles.”

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Posted 10 years ago

“Great looking bike, my son really impressed with it until, after a few days has an awful crunching squeal on back brake, will have to return to service dept to look at. Delivered a day early than notified, suppose that not a bad thing,”

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Posted 10 years ago

“Great range on display. Great value.”

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Posted 10 years ago

“good prices, good service, fast delivery”

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Posted 10 years ago

“very good service thank you.”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,538 reviews