Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,525 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,525 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My purchase was a present. It would be good to have the option to put present or a note in observations so that the person receiving the goods doesn't receive the invoice too ( I don't know whether there was anything in the package indicating the price). Also I was buying the present for a family member in the UK when I live abroad and it wouldn't let me put a foreign address.”

Helpful Report

Posted 9 years ago

“Purchased the Easy Breathe mask. Best purchase ever. Highly recommend this to any child or adult who likes or is going snorkelling.”

Helpful Report

Posted 9 years ago

“Whilst the service from Decathlon was good, the sizing of the girls swimming costumes. is quite ridiculous. They are so small, I ended up buying quite a few, to get a size that fitted. Thankfully, they are a reasonable price. I needed an age 4-5 for my niece (she has only just turned 4), I ended up buying an age 6! She is most definitely, not an age 6, in clothes.”

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Posted 9 years ago

“My grandson love the tracksuit”

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Posted 9 years ago

“Delivery very slow from time of order, over one week. Also UPS poor for tracking compared to DPD with no time slot at all, all day delivery slot of 9am to 7pm is pretty poor these days.”

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Posted 9 years ago

“Very quick delivery and good quality neoprene gloves that worked very well in the cold waters of Scotland! Will be back for other items soon.”

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Posted 9 years ago

“Good customer service in resolving issues”

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Posted 9 years ago

“Usually a great range of products and at good prices but why don't they have a store in Wales?”

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Posted 9 years ago

“I swithered for years about buying a cagoule, but a reviewer on Decathlon convinced me to do so. It does exactly what it says on the tin - keeps me warm and dry and is not too hideous, considering what it is. Would recommend.”

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Posted 9 years ago

“Jacket arrived next day, very quick delivery”

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Posted 9 years ago

“Once we sorted the shipping to NZ it was a great experience many thnaks”

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Posted 9 years ago

“Web site was good but the sizes are wrong. The shoes was huge.”

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Posted 9 years ago