Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,525 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,525 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought gym pants, T shirt and vest, the products were good quality for the price and have washed well. The service was good and I will use the company again”

Helpful Report

Posted 9 years ago

“very satisfied, good quality and good service”

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Posted 9 years ago

“Sizes measures are a little bit confusing, at least for me. I bought the wrong size and I had to return my items. When I sent them back, I had not any feedback about that the product has arrived and you were processing my return. It would be a good improvement to have that. For 10 days I didnt know anything from you and called to know if there were any issues. The services and the products are fine, just i would add some more feedback and clearer sizes.”

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Posted 9 years ago

“Some products are of questionable quality. If it's too cheap don't expect too much. However the averagely priced stuff is very good value and quite good quality.”

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Posted 9 years ago

“It's a bit frustrating and disappointing that have to pay for delivery. I think it's free after you buy a certain amount (£70?) but this is very high. Other companies offer free delivery regardless of size and value (TREDZ for example). At least have free delivery for anything over £5 say. I have not placed orders with decathlon and gone elsewhere because of the delivery charge. I would buy more from decathlon if there was no delivery charge. A limited amount of choice: for example, I want to buy some MTB cycling shoes but you don't appear to have any in your collection. However, I appreciate that you cover a lot of different sports and activities and that you don't specialize in one particular area. Best point is good value for money.”

Helpful Report

Posted 9 years ago

“kids should not be allowed to ride around the store, the display of clothing needs to be more organised and in the right places. overall scruffy store.”

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Posted 9 years ago

“I am a great fan of Decathlon and have been a customer of the stores in France for many years. It is only fairly recently that I have been using the U.K. online facility and in general have been very satisfied with both the price/quality of the products and the service. However where the website does fall down is in answering customer queries. Twice I have asked questions via the website and on each occasion I have either been given incorrect information or have not received a proper answer despite making my questions absolutely clear. On the one occasion it could have caused me considerable annoyance and a wasted journey of 240 miles if I hadn't double checked by telephoning the store I was directed to before starting what would have been a wasted journey. It's as if the person responding simply wants to clear their in-tray as quickly as possible without proper consideration to the questions asked. Yet the system still wants me to score the service provided.”

Helpful Report

Posted 9 years ago

“Delivery took one week longer than expected, but the products were fine, great quality overall”

Helpful Report

Posted 9 years ago

“When I ordered I was unable to find the bats that I wanted so I had what seemed to be the nearest. Unfortunately these bats are taking some time to get used to. On revisiting your site I now find that you have the bats I was seeking.”

Helpful Report

Posted 9 years ago

“I like decathlon and place a fair number of online orders. The choice is excellent and pricing is good, and it always surprises me that more friends and colleagues do not use what I call 'the ikea of sport'. Being able to see the number in stock of items at a particular store is good, especially as I am close to one store near my home and another near where I work. Having triplets sons we often buy things in threes (or sixes!). On a couple of occasions I have ordered items online, and assume the stock has been allocated to my order, but then later receive an email saying they (for instance) can only find 1 or 2 of an item rather than the 3 I ordered. This can be annoying but the refund process is quick. Some orders take frustratingly longer than others and this can be because they are coming from abroad. More upfront acknowledgment of this would be good. The revised phone app is good and I offered to be a tester for this (as I work in IT) but no one came back to me on it. You sometimes see items listed by an internal product code or description rather than the customers product name. Have found it difficult at times using the app inside the store (whereas outside in the car park I can quickly find the order numbers). You should improve this if you want people to use their smartphones as a way of browsing once in store.”

Helpful Report

Posted 9 years ago

“The wetsuits I bought for my kids are top quality and well worth the money. The size chosen should be carefully considered as my kids are 7 yrs old of normal size and the wetsuits are meant for 10 yr olds and just about fit ok.”

Helpful Report

Posted 9 years ago

“Decathlon products are very good quality and exceptional value for money. The stores are fantastic with really helpful staff. However the website could really do with some sizing information, ie measurements for the differemt sizes as these can vary greatly, making it difficult to select the correct size. Delivery on small items is OK, however having to wait over a week for an item which shows as in stock, because it is "large" (the box measured 18" x12" x4") is, in my opinion very poor.”

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Posted 9 years ago

“Process very smooth except I was given a new decathlon card number despite having entered the details of my existing card.”

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Posted 9 years ago

“Great service, but unfortunAtely sizes are wrong for UK. I had to order two size larger to make sure it fits. Otherwise delivery and returns service are really good. I would continue to shop with Decathlon.”

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Posted 9 years ago

“I opted for a delivery to the store so my bike could be checked over and set up correctly. The young man that served me at your Stockport store was amazing. I have marked lower on the ease of ordering because your machines - all five of them locked up. I was advised this was something to do with it being passed seven and all the systems locked up then. So I had to return home and try and order again. A minor point but why I have not marked higher.”

Helpful Report

Posted 9 years ago

“Happy with the product bought online, arrived aooner than expected and no Hussein at the collection from the ahop”

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Posted 9 years ago

“Overall decathlon offer fantastic products and service and are my first stop for any sport related purchases”

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Posted 9 years ago

“My only complaint with Decathlon was the products I wanted I could not collect in store, even though the website said I could initially. When I then went on and re-ordered I got them delivered to a drop of point. Shame they couldn't have delivered them to their own store.”

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Posted 9 years ago

“Great value...sizes are very small my 7 year old needed she 10 and my 10 year old 12 or 14 in swimwear”

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Posted 9 years ago

“Website is quite cumbersome to navigate and slow to update - need an easy way to view lots of products - sometimes if you get within a "department" then you can't view all products on your site. As long as you have plenty of time - its okay! Also if using the back button, it takes you to somewhere you aren't expecting - overall a little difficult to use. Generally good photos - could do with better description on some products.”

Helpful Report

Posted 9 years ago

Decathlon is rated 4.4 based on 11,525 reviews