Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,525 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,525 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to find and order the bike. Easy to pick up the bike and great service to have it built. Great service when we had to go back to get the seat tube cut down as well. Very impressed overall.”

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Posted 9 years ago

“I used the tent for few days with my family. It's good for the price but all straps should be stronger as I tore two of them while setting the tent.”

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Posted 9 years ago

“Competitive prices, convenient and quick too...ordered online for pickup in Watford. Would recommend.”

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Posted 9 years ago

“Quick service, reasonable price”

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Posted 9 years ago

“Bought a BTwin road bike and it was delivered really quick. Then I've ordered some accessories and spare for the bike and the delivery dates shown at the time of payment and later differed and they are being delivered 10 days after payment which is disappointing. Would've given 5 stars if delivery dates are not being changed at the back end at will without informing the buyer.”

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Posted 9 years ago

“Good staff for the price...economical!”

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Posted 9 years ago

“THE ordering process was bad, goods & delivery good. C.J.P”

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Posted 9 years ago

“Very helpful staff, lots of good offers and well stocked with anything you might need. Will definitely come to this shop more often. I bought 12 items, but for some reason I was charged for 13. Just before leaving the shop I asked a member of staff and the matter was resolved very quickly. So please check the number of items you are buying and how many you are charge. But overall a great experience.”

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Posted 9 years ago

“Great kit at reasonable prices. I've personally used the micro fleece towels, and the mini frisbees. Great stuff.”

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Posted 9 years ago

“Products and service were great, Thank you”

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Posted 9 years ago

“It is really thruh to size ;) my son is tiny and he is 6 so I got the cotiume for 120 cm .is just perfect”

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Posted 9 years ago

“Normally very good service from Decathlon although the last time I ordered my package was missing an item and it took me over a month to get it sent out. I was not very impressed with customer services but have never had issues before.”

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Posted 9 years ago

“After a poor start having received confirmation by email that my bike was now ready to be collected from the store only to find upon arrival that it had in fact was not the case and that a lack of communication failure on the store part to pre-warn me. But to give credit the Staff at the Reading store particular Irene was fantastic. She instantly contact the group local warehouse to enquire about the location of my bike after an intrepid 30 mins conversation on the phone still no resolution as they were unable to track the bike. Later that evening as promised I'd received a phone call from Irene explaining that they would have to order me an replacement bike from France which would take a few days to arrive and for my patience and understanding due to the disruption caused by means of an voucher compensation of a reasonable amount would be credited to me. A few days later my bike and clothing had finally arrived now I am happy as Larry. In a nutshell, after a poor start not quite the Bank Holiday weekend that I'd was hoping for it all came good in the end in relatively quick time!”

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Posted 9 years ago

“Collected online delivery in store. Very prompt and no excess packaging.”

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Posted 9 years ago

“I was impressed with the store layout and must say it was easier to check pricing on items in this Wednesbury store than in Coventry. Service was good. Not much else to say really, but would definitely use Decathlon again.”

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Posted 9 years ago

“We both two 14" bikes with supporting wheels. The boys enjoyed riding them very much. I was impressed they were supplied with front and rear lights. The only issue we have is with the supporting wheels, if it is on a flat surface it is fine. However on normal roads most of the time the driving wheel stays in the air and the supporting wheels are on lower level preventing any motion at all.”

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Posted 9 years ago

“The whole experience was a good one and the website is easy enough to manoeuvre around. My only problem was with the collection of an item of which couldn't be delivered. I had organised for the pick up to be made by someone who was close to the store as I wasn't from the area but there was a need for the purchasing card to be shown on collection which he obviously didn't have. The situation was solved with a confusing phone call and my item was collected but I think there could have been an easier way to organise collections if the buyer is unable to do so.”

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Posted 9 years ago

“I was happy with the service”

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Posted 9 years ago

“Easy to purchase online and to collect from local store. Not worn the item yet.”

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Posted 9 years ago

“Great value for money and good quality too, goods also arrived before estimated delivery date. Customer services were helpful as well when I needed to make a exchange. Thanks Decathlon”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,525 reviews