Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,525 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,525 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Efficient service”

Helpful Report

Posted 9 years ago

“The store has a comprehensive range of cycle equipment and priced competitively. The staff at the Branksome Poole store are attentive and most helpful However after returning an item ordered on line which was not suitable it has taken numerous e-mails and 3 weeks to receive a refund - this delay compensated by a £5 voucher provided.”

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Posted 9 years ago

“Good products, good prices, good service.”

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Posted 9 years ago

“good delivery service, good quality clothes”

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Posted 9 years ago

“It's a bit bulkier than I expected, and very heavy. I use it to commute to work and need to get a train for part of the journey, it would be good if there was some kind of lock mechanism for the wheel so that you can hold it still more easily when folded down. Front brake doesn't really work very well but it gives a feeling of added safety. Metalwork already really scratched upon opening. Otherwise it's a really good scooter to get around on. Sturdy and a good size foot plate. I'm 6"1 and the handle bars go plenty high enough for me.”

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Posted 9 years ago

“The product was perfect but as it was a surprise for my boyfriend somehow when the product wasn't recieved at the address given my boyfriend was emailed not me. Even though my email address was the one given. I don't understand how this happened but it almost ruined the surprise. However it worked out in the end.”

Helpful Report

Posted 9 years ago

“There were 2 delivery men - 1 didn't attempt to lift the table out of the van, so we had to help the other delivery man to do this. Actually packaging of table tennis was very poor - there were tears in the box and it looked like a knife had cut across the width of the box. On checking contents we noticed there was a wheel missing. We sent an email to the online customer service and had to chase this up to get the missing wheel replaced. The actual product itself (once assembled) is good.”

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Posted 9 years ago

“Had to return an item of clothing - no problem - customer services were brilliant. You can always tell a good company by the way it handles problems. Thanks++++++”

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Posted 9 years ago

“Good product and easy order online and collect in store”

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Posted 9 years ago

“All transaction was very easy and clear. i just did not get any receipt for my purchase. otherwise compeletly fine”

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Posted 9 years ago

“Order processing and delivery very quick. Dry bag perfect.”

Helpful Report

Posted 9 years ago

“Ordering was quick and easy and I was given a suggested date as to when my item would be delivered to the collection point. This was a local shop, 10 minutes drive away. I assumed I would receive an email confirming when my item had been delivered and therefore ready for collection. However, I didn't and 2 days after the suggested delivery date I tracked my order. It was ready and awaiting collection. It would have been far easier to send an email once it was ready for collection, which is what happens with other items I order.”

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Posted 9 years ago

“Good useful equipment. Polite staff helpful. Reasonably priced. Would revisit.”

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Posted 9 years ago

“Great product, the kids (11yo) are loving it. Perfect for their needs. Easy to assemble but you do require certain tools that are not included. Also, instructions could be clearer especially on how tight you should screw bolts. I eventually did it with the help of the official video instruction on YouTube. Highly recommended.”

Helpful Report

Posted 9 years ago

“Shopping online was no problem and delivery was quick. When I developed a skin irritation after wearing the watch (overlooking removal of the plastic film) I could not find a way of sending a general email to register the problem, i.e. one that did not fit with your FAQs. I contacted the 'Customer loyalty' telephone number and was directed to an email address that is no longer in regular use, so there needs to be some review of processes. HOWEVER, since making contact I cannot fault the keenness with which your team are looking at finding a resolution to the problem and the watch is back with them, so there may be more feedback.”

Helpful Report

Posted 9 years ago

“Excellent value goods although the website is not as user friendly as many other retail sites I've used.”

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Posted 9 years ago

“I ordered a jacket online in the sale to be delivered to the shop. It did not take long at all and it was easy to collect. I felt that the description of the jacket could have been a bit more detailed, for example it did not mentioned that it is fully lined with slight padding. An excellent buy at a very good price.”

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Posted 9 years ago

“Nice bicycke gloves. Good value for money.”

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Posted 9 years ago

“Great price, efficient click and collect system. Shame about the quality of the product. I was expecting a little better so I had to return it.”

Helpful Report

Posted 9 years ago

“Would have been nice to have had the product (frisbee) available in store or to have free delivery.”

Helpful Report

Posted 9 years ago

Decathlon is rated 4.4 based on 11,525 reviews