Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,525 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,525 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a football post on line, for click and collect to the Wandsworth branch, which my son collected on my behalf. This was straightforward and very convenient.”

Helpful Report

Posted 9 years ago

“Good stuff, easy to order and collect from the shop is brilliant. The 365 days refund is also excellent. Ratio price/quality is excellent. Wish to have more choice for instance in snow sport where the choice of snow hiking boots and snow shoes are limited.”

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Posted 9 years ago

“Product arrived quickly and am pleased with them, perhaps a slightly tougher case would be better considering the price of the glasses. Easy to pop into store and collect item.”

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Posted 9 years ago

“Excellent choice and great prices. Organised in store so items easy to locate and despite it being a busy weekend we didn't wait long at the till to be served.”

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Posted 9 years ago

“Quick delivery, good value”

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Posted 9 years ago

“Very helpful in the purchase of new bike for Mrs B.”

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Posted 9 years ago

“I was very happy with the service and speedy arrival of my order.”

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Posted 9 years ago

“In store return was pleasant and efficient. However, when trying to arrange return paperwork on-line found it difficult.”

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Posted 9 years ago

“Good products and fast delivery. Only downside was placing an order, being told I needed to provide them with a scan of my passport and address as identification (for a £40 order on my usual bank card) and therefore having to cancel the order as I, as many people probably would be, was not comfortable with giving out that information. Sorted it out by paying with PayPal and would order from the company again using this method.”

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Posted 9 years ago

“Very pleased with our outdoor table tennis table and good price. The only complaint was confusion over delivery date. When purchased we were given an estimated date and received no other communication to state if that estimated date had changed, so when the date arrived we expected the delivery which didn't arrive. You only get a confirmed delivery date from the courier company when they contact you directly but only provide 24 hours notice. Therefore communication around delivery and managing customer expectations could definitely be improved.”

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Posted 9 years ago

“Been getting pumps for a couple of years now though I'm disappointed to say there design has changed a little I preferd the old ones but I still love my pumps”

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Posted 9 years ago

“I recently visited the Bolton store and saw an item on display. Stock was sold out in store but an extremely helpful assistant ordered one on line for us. We chose to have it delivered to the store. The next day we were told that it had arrived and went to collect the item. Fast efficient and courteous service. To be recommended to others.”

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Posted 9 years ago

“Great shop, great staff, value products but sadly they often don't have my daughters size in stock!”

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Posted 9 years ago

“Good products, good price and ready on time. Easy shopping.”

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Posted 9 years ago

“Great value sports clothes for children.”

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Posted 9 years ago

“Always good products for a good price.”

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Posted 9 years ago

“Good Service”

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Posted 9 years ago

“Great prices and friendly staff”

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Posted 9 years ago

“Love the running clothes I have bought from decathlon and I would definitely buy more but the size guide doesn't respond, I can't buy the running trousers I want until I know what size to buy!!”

Helpful Report

Posted 9 years ago

“We purchased 3 diving masks, of differing sizes, for an up coming holiday. The masks all look very good quality, but as we haven't used them in water yet I am unable to fully attest as to the fit, view, ease of use etc. I purchased the masks via the "Unwrap" website which leads to a link to "Decathlon" where, obviously the purchase is made. The reason for not giving the full 5 star rating is that the sizing guide on the website is different from the actual sizes of the masks. In the end I bought the biggest mask for me, had to let my wife try it on then buy a size smaller for her then let her friend try that one on and buy another size for her. A consistent sizing guide would probably enabled me to purchase all 3 at once. The purchases themselves went smoothly & delivery was fast.”

Helpful Report

Posted 9 years ago

Decathlon is rated 4.4 based on 11,525 reviews