Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,525 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,525 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

Write Your review

Tell us how Decathlon made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great store, always find something I "need"”

Helpful Report

Posted 9 years ago

“Always find a good quality at cheap or affordable prices”

Helpful Report

Posted 9 years ago

“Good delivery service, good quality for the price. Very nice children bike”

Helpful Report

Posted 9 years ago

“Your till service is very slow.”

Helpful Report

Posted 9 years ago

“Delivery was efficient & I was pleased with the quality of the products. Thank you.”

Helpful Report

Posted 9 years ago

“Products good; service good; however when I submitted a product review they decided to 'edit' it and turned it into gibberish”

Helpful Report

Posted 9 years ago

“Would be nice if a bigger store is opened in watford area or herts as the asda watford store is too small and we have to travel along way tO Harlow or Surrey Quays.”

Helpful Report

Posted 9 years ago

“Arrived promptly but begrudge postage costs. Sizing not right. Not XS more like S”

Helpful Report

Posted 9 years ago

“Ordered a kite for sons 4th birthday, hasn't happened yet so we haven't flown the kite yet. Delivery was quick. Seems good quality.”

Helpful Report

Posted 9 years ago

“I noticed a trend towards increasing the number of self operated checkouts in the store, I find them unfriendly and I always seem to have a problem. Please keep the manned cash points as the main way of paying. I was in the store recently when there was only one manned checkout operating, I left the store without making my purchase because I couldn't face using the machine. If the trend continues, I'm likely to avoid Decathlon in future.”

Helpful Report

Posted 9 years ago

“Quick service”

Helpful Report

Posted 9 years ago

“I like the knee pads, it does the job. But I ordered medium and they were too small for me. I had to change it with large.”

Helpful Report

Posted 9 years ago

“My product came as ordered and within promised time frame. Collection was quick and easy too.”

Helpful Report

Posted 9 years ago

“Shopping over internet is easy and convenient. However returning items for whatever reason is not so conducive to your peace of mind. Finding somewhere nearby that will take your parcel to send back is challenging. If returning to a store FORGET IT. Different stores seem to have different policies. ie; Exchange only, (even if you have already purchased a replacement item on line, to be collected at that store) so you end up with two identical items instead of one. Credit Note, to be used in that store only (within a time frame). Amount credited to your account, but only if they can find a member of staff with the authority to this. Amount credited back to your CARD, but..... again, only if they can find someone to check your original transaction, then authorise this. If really really persistent you may be lucky and actually get a cash refund, but only if it is a low value item. So, go ahead and order online for convenience, (I will again) BUT make sure the sizing is right for you. Or be prepared to possibly waste a few hours of your life trying to correct your error.”

Helpful Report

Posted 9 years ago

“Helpful and did a good job with my new bike. Thanks”

Helpful Report

Posted 9 years ago

“You didn't have what I went in for but there were alternatives just more expensive. The shop was tidy and staff were helpful.”

Helpful Report

Posted 9 years ago

“All product arrived on time.”

Helpful Report

Posted 9 years ago

“Delivered to my local store in good time.”

Helpful Report

Posted 9 years ago

“Staff was friendly and helpful . We had a great time and We will definitely visit this store again , cheers ????”

Helpful Report

Posted 9 years ago

“Good products and great service.”

Helpful Report

Posted 9 years ago

Decathlon is rated 4.4 based on 11,525 reviews