Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,525 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,525 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

Write Your review

Tell us how Decathlon made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was a pleasant experience. Ordered my goods online and picked up in store. No hustle at all. It was quick and simple. Thank you decathlon.”

Helpful Report

Posted 9 years ago

“Good product, good price, good service. Thank you.”

Helpful Report

Posted 9 years ago

“Excellent value for money products, with the top end products being well designed and well made in good materials. Online ordering and delivery to store works, with delivery delay depending on where in the world items are in stock. The removal of the 'on spec', uncharged delivery to store for inspection is a shame; you now have to buy the item, and then return it if it doesn't suit. But the website... Oh, it's just pathetic. You can't find products, even if you know exactly what it's called, because the names used in the product entries are NOT CORRECT; some lazy data entry type abbreviated the names, with an inconsistent approach, and the search is so specific, it cannot find partial matches. Even the staff despair at using either the public website, or the internal stock query system. Activity-based searching is a double-edged sword; many clothing items are suitable across multiple activities. As such, I'd like to be able to search by the basic clothing types: let ME choose whether an item is suitable for my chosen activities. This is especially true growth in cross-sport activities. The one good feature of the website is that pages for old products are still extant, provided you have an original URL; it even does URL translation to a new format URL (hint: stop messing about with URL formats).”

Helpful Report

Posted 9 years ago

“Service has been really good. I've had to return the jacket as its too small. The next size up is not currently available so I'm having to wait until the batch arrives. I spoke to a very helpful lady over the phone who advised that the returns policy is within one year! I was very impressed by this. I'm hoping the good service continues when it comes to me getting the replacement.”

Helpful Report

Posted 9 years ago

“Good online store with a wide range of goods”

Helpful Report

Posted 9 years ago

“Very pleased with purchase. Delivery was quick and packaged well.”

Helpful Report

Posted 9 years ago

“Everything we purchased was fine. Value for money.”

Helpful Report

Posted 9 years ago

“Unfortunately my item was damaged so I can't give 5 stars. However the return process is easy enough and I was able to exchange the item with no fuss, so overall I'm happy. I'm a big fan of Decathlon in France and only found out they were in the UK too so quite pleased about that.”

Helpful Report

Posted 9 years ago

“Great choice with great prices and excellent customer service”

Helpful Report

Posted 9 years ago

“Have not used the UK on line service that much since I go to Spain every year and always buy in their store at Malaga. Great choice great value”

Helpful Report

Posted 9 years ago

“Good quality clothes, but a bit on the small size, size 16? Get an 18,. The sandals however are excellent. Just wish there were different tops to choose from.”

Helpful Report

Posted 9 years ago

“Very pleased with the order, but the packaging was very poor. Box was very damaged. Would have been a real problem for fragile goods.”

Helpful Report

Posted 9 years ago

“Ordered online, email to say its on its way and presto, when I go to collect it was waiting for me. Cant fault your service, 1st class.”

Helpful Report

Posted 9 years ago

“Received confirmation of delivery for click and collect but when I went to store they told me it was 'lost' and in fact had never been delivered. Offered £25 item as compensation and the store re-ordered my product. Customer service was excellent and the product is great. Shame about the delivery which took 10 days for item to finally arrive. I found the product descriptions on the website were a little vague for the product I was looking at and the assembly of the product in the pictures was not correct. The Decathlon app also doesn't allow you to review progress of orders which is odd. On the whole I would shop here again but maybe focus on in store shopping more than online mainly because the product descriptions are vague or brief.”

Helpful Report

Posted 9 years ago

“Good fast service and product as it said and at a very reasonable price”

Helpful Report

Posted 9 years ago

“Overall a good shop but website could be so much better. Lack of sizes, weights, dimensions and all the rest. Need to pay more attention on this and website could be brilliant.”

Helpful Report

Posted 9 years ago

“Overall I like the value and variety that Decathlon offers. The website and stores are usually pretty good but the App for android is rubbish! the search function is far to complicated.”

Helpful Report

Posted 9 years ago

“Happy with Goods @ delivery !”

Helpful Report

Posted 9 years ago

“Good clothing and equipment - but be careful using only own brands, people like some choice”

Helpful Report

Posted 9 years ago

“Very pleased with products received but delivery took longer than expected. Found it hard to re-find some things on website which was frustrating but got there in the end, I suppose when you have so much to offer to be expected....maybe good to have a recently viewed bit? Overall very good, thank you.”

Helpful Report

Posted 9 years ago

Decathlon is rated 4.4 based on 11,525 reviews