Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,525 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,525 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good range of well designed products at competitive prices. Very good service.”

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Posted 9 years ago

“My only issue with Decathlon is the lack of help in store. The help that I have received has been inexpert and usually by someone who barely speaks enough English to understand me.”

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Posted 9 years ago

“Friendly helpful staff, Good quality products, reasonable prices.”

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Posted 9 years ago

“Ordered wheels online took a while as not in stock but arrived and exceeded my expectations, nice looking, strong and light, what more could you want?”

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Posted 9 years ago

“The service from decathlon was good and responsive, however it needed to be responsive as the first bike delivered was faulty. Replacement was arranged quickly and service was good. Regrettably the second bike also had problems - the whole back brake fell off.”

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Posted 9 years ago

“I like the good selection of products for loads of sports, great value and generally good quality- bearing in mind that you get what you pay for. Cheaper items often have compromises on material quality etc, but still recommend!”

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Posted 9 years ago

“Good products at a competitive price, easy to order and collect from local store.”

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Posted 9 years ago

“It was my first experience with you and it really made me happy especially when I spoke to the customer service team they're all professional”

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Posted 9 years ago

“I would recommend decathlon but say delivery is very, very slow compared to other online stores. If this could be improved then you would have a great online shop. From time of order to despatch is not good. Once with a carrier it's ok. Even paying extra does not make a difference. You nearly have to think over a week in advance of buying items to receive them. Even if all items are in stock. In this day of age it's not a good service. It does put me off buying. I have then gone else where sometimes buying a more exspencive item just so I can get it on time.”

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Posted 9 years ago

“I've bought a bike, inner tubes and clothing from Decathlon. They provide good value and fitted the mudguards I'd ordered with the bike for me. Their clothing arrangement on the hangers can be bit hap-hazard and sizing varies for different clothes so make sure you try them on for fit in the shop.”

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Posted 9 years ago

“Good speedy delivery, product in excellent working condition. Meeting all our needs.”

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Posted 9 years ago

“Had a very unfortunate experience ordering from Decathlon online ordered two BTwin mtbs 10 days ago and was twice sent one of the bikes with a faulty braking system, spent around 10 days on phone to Decathlon online centre and waiting home for collections of faulty bikes and delivery of replacement (again faulty bike)customer service said would sent 2nd faulty bike to my nearest Decathlon store for repair which happened to be Wednesbury store- thank goodness my sanity and confidence in Decathlon was restored after being customers of Decathlon Btwin for some years at this store with no problems, I cannot thank the staff at this store enough for correcting this situation. Many thanks to Jodi (first point of contact when tracking the progress on my bike) dealing with my call quickly and efficiently, the staff in the cycle workshop for helpful updates on situation, and a special thanks to David from cycle service and repairs who on realising my bike may not make the overnight delivery schedule, delivered my bike to my door in his own time and in his own vehicle, not too impressed with lack of interest and response from online customer service (no communication at all) but staff in store at Decathlon Wednesbury duck all the boxes for customer service, personal interest, efficiency,and in David's case really going the extra Mike!! A big thank you!!”

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Posted 9 years ago

“Made an order including a variety of tops, shorts, running stuff, the parcel arrived quickly, the items fit well and are good value for money.”

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Posted 9 years ago

“In terms of quality of website, ease of ordering, quality of products, product range and value for money, I am completely delighted with the service from Decathlon. However, many of the goods were ordered specifically as prizes for the successful completion of a college course and unfortunately, they arrived 3 days late for the presentation event. Eventually, once the students received their prizes, they were really pleased with them, but I was disappointed that they were late.”

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Posted 9 years ago

“Whole order was dealt with almost faultlessly, by very pleasant staff at the Willenhall Branch. My only criticism is that my package was not at the 'Pick-up' point where it should have been when I went to collect. I thus had to wait while the parcel was located. One item, (inflatable mattress) may be faulty. Am checking soon so we may have to see how the Returns system works out.”

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Posted 9 years ago

“Delivery delayed because one item not available: green table, but that not explained. Had to call to find out and didn't care about colour of table. Would be better that you send mail to announce delay with cause of delay so that situation rectified quickly. Apart from that, excellent service in shop and on phone.”

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Posted 9 years ago

“I ordered the badminton set for my son's 9th birthday. It's good quality with sturdy rackets. He loves it!”

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Posted 9 years ago

“Decathlon dealt with my purchase in store well, although some confusion over the store card for points which were unable to print off in store and left me confused over whether points to be added had actually been added, which involved a few emails to customer services. Still have not received card but saved paperwork to pick up at store when next visit.”

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Posted 9 years ago

“Dechatlon's items are fantastic, and I always find what I need for my trainings both online and into the shop. The staff is always happy to help me out when I have an enquiry! I love it! ;)”

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Posted 9 years ago

“Have been buying my sports gear from Decathlon for some time. The fit is good but the colours are not as advertised. Have ordered a few "pink" products which have turned out to be a very bright orange!.”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,525 reviews