Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,525 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,525 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Two items I added to my basket were not in stock. I then selected another item, which was also not in stock. If something is not in stock it should indicated on the website.”

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Posted 9 years ago

“Website can be a wee bit tricky to navigate and several items have limited sizes/stock but overall good value for money.”

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Posted 9 years ago

“Bought two wetsuits for my wife and myself for holiday in men's large and ladies medium, delivered very quickly, but both were far too small, exchanged for men's xl and ladies L, they were still abit on the small side, but decided to keep them as we were going on holiday the next day. My advice would be order two sizes bigger!”

Helpful Report

Posted 9 years ago

“Hello, I had tried change the order I made, (put one more item) I send an email a few hours after the payment and only I get a response two days after the delivery... I did not understand why it was not possible to add one more item and the reply two days after saying that is not possible it was a poor service... kind regards Pedro”

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Posted 9 years ago

“Easy to order. Easy to return. Products were not fantastic quality, but good for price paid.”

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Posted 9 years ago

“Should be more stock in the shops.”

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Posted 9 years ago

“Rasonable selection of products. Website can be hard to follow and desriptions are not always correct.”

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Posted 9 years ago

“Very happy with the service I have received.”

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Posted 9 years ago

“All good”

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Posted 9 years ago

“My only criticism was when I collected my item in store I wasn't asked for any kind of ID which I found a little odd as everyone's orders were hung on a rang immediately next to the counter with customers names quite clearly readable on the packaging. If I wanted to I could have took my pick and the staff probably wouldn't have been any the wiser.”

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Posted 9 years ago

“Good products and good prices in the sale. Boys trousers didn't have a length for age on website but risked it anyway (sons tall and slim) could have been longer but ok for now. Delivery a bit slow but not in a hurry. I would buy from Decathlon again thank you.”

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Posted 9 years ago

“I like that I can find everything in one place. Details about the product are generally quite detailed so I am comfortable with choosing what I like and what will suit my needs. I just wish I could find more toys for water activities, like loops to fish out, or other toys to collect at the bottom of the pool.”

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Posted 9 years ago

“Item exactly as described, and easy to erect and dismantle in minimum time and effort. Exactly as required.”

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Posted 9 years ago

“Did pick up in store .why do you need I'd when packing has name on it showed staff text on phone and decathlon card. You have my email etc sill . Not enough. Bit over the top for £8 worth of tea shirts”

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Posted 9 years ago

“Children clothing was on the small size. Adults clothing was true to size”

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Posted 9 years ago

“Needed to order two sizes of cycle shorts not available in store to compare. Was confused why first ordered in store on screen and seemingly online took around 4 more days to arrive in store compared to an online order from home (which was only a couple of days)!?”

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Posted 9 years ago

“Some items are really cool when it comes to quality and price... But it can be fustrating to find alot of items and sizes”

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Posted 9 years ago

“Overall a great experience as I have ordered quite a few bits previously which is why I gave high marks. However bit disappointed this time as I ordered a tankini and only the top half came. I think they should not have sent it if they could not fulfil the order or at least contact me. I ordered store delivery as my husband was working there that week. I knew we would be keeping it as I already had one in a different colour. However when I called and explained I only had half the order as they had sold out they said I had to return it to the store and could not send back by post. I don't think you should be restricted as to how you make a return. Decathlon were great though when I explained that I wasnt going near a store and that it was their fault I was returning the item. Their staff are really helpful and the products always good quality and fit.”

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Posted 9 years ago

“Good range of products at low prices. Bargain sale prices too. Stock levels are variable so keep checking back. Website needs better filter options to speed up browsing. Friendly staff in store!”

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Posted 9 years ago

“Overall, I'm a big fan of Decathlon. Some great value, yet very good quality products. My bike and pretty much all of my kit like bib shorts are from here. My only gripe is I'm a big guy and most items such as jerseys, jackets and gloves are only available in 3XL in the cheaper and bottom end "300" range and not available in the 500, 700 ranges. So basically if I want some nicer looking and higher spec items I'm forced to shop elsewhere at the moment.”

Helpful Report

Posted 9 years ago

Decathlon is rated 4.4 based on 11,525 reviews