Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item received very quickly and excellent quality. Would highly recommend.”

Helpful Report

Posted 10 years ago

“Quick delivery, the item was in tact and exactly as described. Although these sunglasses have a slight sepia tint (inside the lenses), this disappears each time when exposed to the sun so you see vivid/natural colours. They have a slight blue tint (outside the lenses), and they both look good and feel comfortable. The outside of the lenses can attract smudges easily, but the case includes a useful cleaning cloth which removes them quickly. The case provided is a decent size (neither too big nor too small) and is very sturdy. Overall, this product is excellent value for money!”

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Posted 10 years ago

“easy to use website . very fast delivery via royal mail, quality items at great price.”

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Posted 10 years ago

“Customer service excellent and delivery quick.I needed to return a faulty item for a replacement this was arranged with no quibbles easily and quickly by decathlon.Overall an excellent company,I would recommend them to anyone and use them again myself.”

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Posted 10 years ago

“From when I ordered the item to its arrival was all very satisfactory, no problems and what you see is what you get. A very efficient service from start to finish. Thank you.”

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Posted 10 years ago

“Speedy delivery. Secure packaging. Item as described.”

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Posted 10 years ago

“Very polite staff. Some excellent prices and a wide range of stock”

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Posted 10 years ago

“Very happy with this bike, great value considering it has carbon forks. Very easy assembly, chain was loose and skipped when on highest gear, so phoned customer services and they were very helpful and agreed to reimburse me the repair cost with no quarrel!”

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Posted 10 years ago

“Very quick delivery, great value products! No complaints at all.”

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Posted 10 years ago

“My wife purchased a Newfeel 'courier' bag recently from Decathlon when we were returning from France. She has used it daily to carry her laptop and other work stationery. It has proved to be extremely suitable as the compartments are spacious and easily accessible, whilst being individually securable. There is a handle and the carry strap is comfortable on the shoulder and the ability to transform into a backpack without having to adjust other straps and clips is a joy. We were so impressed that I ordered one online (UK), which arrived in short order, well packaged and suits my purposes as well as does my wife's. We would recommend this item (though be aware that there are two sizes) for anyone requiring a modern look and feel messenger, backpack, come briefcase.”

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Posted 10 years ago

“excellent service, good price, fast delivery, good quality product (3 person tent) will recommend, thank you.”

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Posted 10 years ago

“The products that I bought from Decathlon are exactly what I expected!!!I am very happy that I used your online services as the assistance that you provide is excellent!I recommend your online services to everyone!Thank you!”

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Posted 10 years ago

“Bike was ordered online, easily, and delivered a couple of days later. Bike is ace, and used it on a few 50km rides since”

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Posted 10 years ago

“Finally the store is in Croydon. For me it's the best sports store because It covers most activities and prices are great in store and online.”

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Posted 10 years ago

“Product reasonable for price, arrived well in time although packaging was a little excessive it could all be recycled which is obviously a good thing.”

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Posted 10 years ago

“The waterproof case I brought was brilliant. I used it everyday for my 14 day holiday. At the beach, in the sea, on the jet skis, pedal boats & even videoed on the banana boat! I used it for a whole day at the waterpark recording going down slides. I recorded fish underwater. Wow. For £7 you can't go wrong.”

Helpful Report

Posted 10 years ago

“The item we ordered arrived promptly and well packed, would use again”

Helpful Report

Posted 10 years ago

“Your staff in the Harlow store were fantastic! They are helpful, knowledgeable and emulate the image any company would be proud of! Products are great quality at an exceptional value. This was my first encounter of your store and you have definitely gained a repeat customer who is recommending to friends :)”