Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Go to love Decathlon. Great choice, good quality, excellent price.”

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Posted 10 years ago

“Efficient service and carefully designed products.”

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Posted 10 years ago

“the product and the delivery was super quick you cant get better service”

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Posted 10 years ago

“Really helpful despite a problem with the delivery of my order (blame DHL). Great quality products at the lower/budget end and good range of the essentials. I support their ethos as a company and would definitely go back to them next time.”

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Posted 10 years ago

“Easy and simple”

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Posted 10 years ago

“Always consistently good”

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Posted 10 years ago

“Exactly as advertised. Good product. Economic price. Promptly delivered.”

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Posted 10 years ago

“Very happy with everything that was ordered, delivery was also very good. Overall experience shopping with you was excellent. Thank You”

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Posted 10 years ago

“Great”

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Posted 10 years ago

“You can always rely on Decathlon to have the best prices and quality products in all their ranges - from beginner to professional. In store, Decathlon employees have great knowledge and understanding of all the products , and are always happy to help. Can't recommend Decathlon enough for all your sporting and outdoor needs!”

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Posted 10 years ago

“The member of staff in the Coventry store was superb with his knowledge of the tents I was looking at as well as the accessories I was after. Combined with the half price ...er... price, there was nothing not to like! Thanks! :)”

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Posted 10 years ago

“Our 1st time order from Decathlon was for scuba masks and the service quality , prices, ease of web site use is excellent. Definetaly using them again soon. Babs and Hugh, Manchester”

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Posted 10 years ago

“I found the site easy to access and staff in the store were very polite and efficent.”

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Posted 10 years ago

“Very pleased with the products purchased and the prices are very reasonable.”

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Posted 10 years ago

“good product exallent delivery service”

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Posted 10 years ago

“A great online shopping experience - thanks, Decathlon. The site was easy to use, the delivery was flawless and used a delivery company with great communications, and when I discovered there was a part missing from the original manufacturer's box, Decathlon were superb in organising for it to be sent to us.”

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Posted 10 years ago

“Service very good - product as ordered online.”

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Posted 10 years ago

“This bike is of excellent quality for the price and would have been just of happy if it had been £100 more. This is the first time I have used sram brakes and gears and so far I'm more than impressed and beginning to prefer sram to Shimano. This clearly is a very good buy and at £240 a real good purchase. I have so far used this for road biking, some medium off road trails and pulling a kid trailer packed with two kids. The bike has so far done all without any sign of strain or struggle.”

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Posted 10 years ago

“Fast delivery. Professional service.”

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Posted 10 years ago

“Great products and fantastic service! I couldn't be happier with both. Thank you!”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,533 reviews