Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having bought clothing at Decathlon before, I registered with Decathlon online & purchased 4 cotton shirts at heavily reduced prices. They are of excellent quality, fit and style & were delivered the next day. A superb service which I will not hesitate to use again.”

Helpful Report

Posted 10 years ago

“Excellent service & excellent product!”

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Posted 10 years ago

“Tent arrived quickly, well packaged and just as described. Thank you very much for easy service, good website and good value. Regards the Quecha pop up tent, well... it seems a quality item. Not been in rain yet but expect it would be ok. Could get 3 in at a squeeze. Only comment is about folding it down. On the video it looks really easy. Is there a cut in the video? Anyway its not so easy to fold away. But it does, with a bit of patience it will line up and fold up and fits in the bag again. Perhaps it takes practice to be as good as the video. Would buy again. Thanks”

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Posted 10 years ago

“Easy to click and collect online. Product was in store when they said it would be. Staff member was very helpful when I collected it. Great service”

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Posted 10 years ago

“great, speedy delivery, arrived well packaged and when an issue was raised that was resolved very very quick - brilliant service did i mention the Scooter is very very nice, stable, nice smooth ride and folds up and opens very quick with no damage to digits”

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Posted 10 years ago

“Great watch for a cheap price, and quick delivery. Only complaint is the size of packaging was rather excessive for a small item.”

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Posted 10 years ago

“I had a problem with the tent poles that I ordered, they frayed. But The customer service from Decathalon was excellent, they sent a replacement within a week, no trouble at all. I would highly recommend them to anyone, and the tent I purchased was great too, at a very good price. Really pleased with it.”

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Posted 10 years ago

“Easy to find your way around the website. The items arrived really quickly and as described. A joy to shop there and even better to use the web site and beat the queues in the store”

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Posted 10 years ago

“couldn't have asked for a better experience, good prices and the service was excellent”

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Posted 10 years ago

“Easy to follow ordering system, fantastic delivery service!”

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Posted 10 years ago

“Fantastic service”

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Posted 10 years ago

“Good value for money and fast delivery.”

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Posted 10 years ago

“Very slick service and great product would purchase from them again”

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Posted 10 years ago

“everything i got is just right”

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Posted 10 years ago

“product despatched and received on time good product would recommend”

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Posted 10 years ago

“The masks arrived in super quick time. They look great and cannot wait to try them out. A friend purchased a couple more for me one of the snorkels was missing a stopper inside Decathlon sent another very promptly.”

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Posted 10 years ago

“updated information at all stages of delivery gives you confidence in decathlons systems”

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Posted 10 years ago

“Great Skates!”

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Posted 10 years ago

“Great items quick delivery would use again”

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Posted 10 years ago

“Ordered an outdoor table tennis table (Cornilleau 500M). Was kept informed throughout the delivery process and table was delivered well packaged and without any damage. Overall very pleased with the service received and would certainly recommend the 500M as an excellent outdoor table.”

Helpful Report

Posted 10 years ago

Decathlon is rated 4.4 based on 11,533 reviews