Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“excellent service no quibble on returns. thank you will shop again with you”

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Posted 11 years ago

“Great, very quick service.”

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Posted 11 years ago

“Amazing discount on a quality product.”

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Posted 11 years ago

“Good quality value for money. Cycling and camping gear, never disappointed”

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Posted 11 years ago

“Have used on-line a few times and never had any problems really good service”

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Posted 11 years ago

“Excellent product, efficient delivery”

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Posted 11 years ago

“The website is very simple and clear to use. The service was fab and without hitch. The whole shopping experience was great. The product I purchased was also perfect. Easiest online shop,no redundant questions or boxes to fill in, just simple and easy x”

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Posted 11 years ago

“Super quick delivery and great product at the price”

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Posted 11 years ago

“Great customer service, both online & in store.”

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Posted 11 years ago

“Very prompt and secure service, easy to use. Items reasonably priced and a huge selection of goods, if I had the money I could easily spend thousands in store.”

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Posted 11 years ago

“Bought this wetsuit to try in a different size as store one felt big. Quick delivery and easy return of other one in store. Would use again.”

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Posted 11 years ago

“A great store, which we used a lot whilst living in France, but alas there is not a store in SW England - browsing in a store is far better than just viewing on-line, although, the internet buying process was very good and efficient.”

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Posted 11 years ago

“Easy ordering . Goods were ready to pick up when they said they were and were found immediately in the shop when we went to collect them. All round very good service.”

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Posted 11 years ago

“Quick fast delivery, good customer service, will purchase again in future, thank you.”

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Posted 11 years ago

“Initial glitch with one item on order but fulfilled OK staff helpful when I collected and item's seem good value but not used get so can't compare against the xc pair I already have which are very good.”

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Posted 11 years ago

“The tent is fine. It takes a bit of wrestling to pack it up though, I think this would be the same for any pop up tent. You have to use quite a lot of force to get it to fold up.”

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Posted 11 years ago

“I found a lot of negative feedback on trust pilot but my experience was faultless. Quick service with good communication. I'm very happy with my weights bench. Thanks”

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Posted 11 years ago

“:))”

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Posted 11 years ago

“Fast service a delivery of goods for in store collection. Love Decathlon!!!”

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Posted 11 years ago

“Great tent. Good price and fast delivery. I am really pleased all round.”

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Posted 11 years ago

Decathlon is rated 4.4 based on 11,542 reviews