Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use site, items arrived a day early than scheduled which was great, at collection it was straight forward and as always helpful staff. Would recommend decathlon. 5 stars!!!!”

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Posted 9 years ago

“Fast delivery & great value”

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Posted 9 years ago

“Fast efficient and very good value for money”

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Posted 9 years ago

“I ordered two pairs of walking shoes which arrived in store for collection on time. They were a good fit and good value.”

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Posted 9 years ago

“Everything was so straightforward and easy to click select and pay”

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Posted 9 years ago

“Very quick delivery of a very nice product. With 14 grandchildren to buy Christmas presents for I like to start early”

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Posted 9 years ago

“Sufficient details provided of the product I bought, it meets all my requirements, easy to use, quick delivery.”

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Posted 9 years ago

“My order arrived when promised, and I am very pleased with the product.”

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Posted 9 years ago

“fast delivery”

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Posted 9 years ago

“I had to return 2 items (1 of which was my own faullt) ans no issues at all. Alex in the water partnof Nottingham store, particularly helpful”

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Posted 9 years ago

“Goods arrived on time, good quality”

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Posted 9 years ago

“Perfect one stop shop for any sports. Decathlon has everything, equipment, clothes , accessories and at a reasonable price. Good value for money.”

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Posted 9 years ago

“The items I have bought from Decathlon have always been good quality and very good value. Delivery is also quick and efficient, with updates on your delivery. I will definitely be ordering from Decathlon again.”

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Posted 9 years ago

“Fast service and really good products”

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Posted 9 years ago

“Super selection and fast service”

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Posted 9 years ago

“Great customer service , shame that UPS expirance was very disappointing , but Decathlon fast and professional response save the day”

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Posted 9 years ago

“Fast delivery good quality leatard ,my grandaughter loves it”

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Posted 9 years ago

“I ordered a couple of packable jackets for my husband and myself, mine came the perfect size and fit, but his was too tight, never mind I sent it back for the next size up, a week later it arrived and still too small, aaahhhh! I emailed the customer service team, explaining that I had misunderstood their men's sizing and needed to return the item yet again, they kindly sent me a postage paid sticker and the item was returned. A week later I had not had a replacement, I called, spoke to a lovely person at customer service who smoothly resolved the situation, arranged for the the replacement jacket and a couple of days later it arrived and fits well, hooray! What I would like to say is that the customer service I received was outstanding, and the products are good value too, thank you Decathlon, I will be back ????????????????????????????”

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Posted 9 years ago

“The gymnastics and karate clothing I have ordered from Decathlon so far have been brilliant quality, and the prices are less than half of what I would expect. Delivery has always been fast. I'm very impressed all round,and will always check Decathlon first when I need sporting goods now.”

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Posted 9 years ago

“Great service, speedy delivery. Love the microfibre towel I bought, its huge but hardly takes up any room in my gym bag!”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,542 reviews