Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,527 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,527 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast efficient and very good value for money”

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Posted 9 years ago

“I ordered two pairs of walking shoes which arrived in store for collection on time. They were a good fit and good value.”

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Posted 9 years ago

“Everything was so straightforward and easy to click select and pay”

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Posted 9 years ago

“Very quick delivery of a very nice product. With 14 grandchildren to buy Christmas presents for I like to start early”

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Posted 9 years ago

“Sufficient details provided of the product I bought, it meets all my requirements, easy to use, quick delivery.”

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Posted 9 years ago

“My order arrived when promised, and I am very pleased with the product.”

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Posted 9 years ago

“fast delivery”

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Posted 9 years ago

“I had to return 2 items (1 of which was my own faullt) ans no issues at all. Alex in the water partnof Nottingham store, particularly helpful”

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Posted 9 years ago

“Goods arrived on time, good quality”

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Posted 9 years ago

“Perfect one stop shop for any sports. Decathlon has everything, equipment, clothes , accessories and at a reasonable price. Good value for money.”

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Posted 9 years ago

“The items I have bought from Decathlon have always been good quality and very good value. Delivery is also quick and efficient, with updates on your delivery. I will definitely be ordering from Decathlon again.”

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Posted 9 years ago

“Fast service and really good products”

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Posted 9 years ago

“Super selection and fast service”

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Posted 9 years ago

“Great customer service , shame that UPS expirance was very disappointing , but Decathlon fast and professional response save the day”

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Posted 9 years ago

“Fast delivery good quality leatard ,my grandaughter loves it”

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Posted 9 years ago

“I ordered a couple of packable jackets for my husband and myself, mine came the perfect size and fit, but his was too tight, never mind I sent it back for the next size up, a week later it arrived and still too small, aaahhhh! I emailed the customer service team, explaining that I had misunderstood their men's sizing and needed to return the item yet again, they kindly sent me a postage paid sticker and the item was returned. A week later I had not had a replacement, I called, spoke to a lovely person at customer service who smoothly resolved the situation, arranged for the the replacement jacket and a couple of days later it arrived and fits well, hooray! What I would like to say is that the customer service I received was outstanding, and the products are good value too, thank you Decathlon, I will be back ????????????????????????????”

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Posted 9 years ago

“The gymnastics and karate clothing I have ordered from Decathlon so far have been brilliant quality, and the prices are less than half of what I would expect. Delivery has always been fast. I'm very impressed all round,and will always check Decathlon first when I need sporting goods now.”

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Posted 9 years ago

“Great service, speedy delivery. Love the microfibre towel I bought, its huge but hardly takes up any room in my gym bag!”

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Posted 9 years ago

“Placed an online order to be delivered to store, order placed on Friday late evening and got an email to inform me my order was in store Sunday lunch-time. Excellent service.”

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Posted 9 years ago

“Great value for money”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,527 reviews