Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service as my chosen item arrived very promptly. Great pair of waterproof trousers at good price. Well done Decathlon.”

Helpful Report

Posted 9 years ago

“The men's running underwear I purchased fell apart at the taped seams after about 5 long runs of 12 miles and more not impressed at all.”

Helpful Report

Posted 9 years ago

Dear Enda Thank you for leaving a review. We are sorry to hear you were not happy with the product. You can find more information about returning the product here - http://www.decathlon.co.uk/return-policy.html You can also leave a product review on the page on our website. Have a nice day.

Posted 9 years ago

“The sizing as ridiculous. I am a medium to large in every outdoor make but the Simond hoody in large was like a small to medium. The pick up from the shop was fine and the return efficient. They have sold out of xl hoodies so all in all a complete waste of a trip. Just as well I live nearby or I would have been very cross!”

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Posted 9 years ago

“Great fast service. Decathalon bike bag was great for the money, but some wear and tear from a single trip means that this isn't a long term solution for your bike transit needs.”

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Posted 9 years ago

“Under 24 hrs delivery for a item is excellent service I ordered the diving mask and it was just as it was on the description great quality keep up the great work and thankyou”

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Posted 9 years ago

“Excellent service goods arrived very quickly”

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Posted 9 years ago

“Decathlon has good quality products at reasonable prices. Service is good.”

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Posted 9 years ago

“excellent products , price & postage”

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Posted 9 years ago

“Thank you decathlon stores for delivering my B-Twin bike coat its fits like a gloive and will try it out over weekend .”

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Posted 9 years ago

“Knowledgable staff, good range of products for any sport. Reasonable prices. Will happily shop again”

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Posted 9 years ago

“Very helpful and knowledgeable staff. Great products at decent prices. What more can I say.”

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Posted 9 years ago

“Excellent range of good quality, competitively priced sports gear”

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Posted 9 years ago

“easy purchase, quick delivery, product in good condition”

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Posted 9 years ago

“Arrived when expected, put together within 30 min silent peddling so far so good . Only down point supplied plug is two pin had to buy adaptor because plug is heavy can fall out of socket if knocked .”

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Posted 9 years ago

“I find this app very useful for recording routes and stats. I haven't gone too in depth into the whole app as I have just started running in the last three months, but I'm sure as I get into the sport more, the app will become even more of a useful tool.”

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Posted 9 years ago

“Great quality for a good price .Brilliant service.”

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Posted 9 years ago

“We have been visiting the store in Croydon since it opened. Everything we have bought from swimming, cycling, bikes, skiing gear, camping has all been a very good quality at amazing prices. The kids love going to the store as they get to try the equipment we had set to buy and don't get bored as it happens in most shops. The staff are always willing to help and go the extra mile. We tell all our friends and family about it! Fab store!!!”

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Posted 9 years ago

“very good in store help and assistance very quick delivery of items ordered in store.”

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Posted 9 years ago

“Ordered Thursday, collected Saturday afternoon, brilliant. Just what we needed when our son lost his coat on a school trip!!”

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Posted 9 years ago

“A great experience, great products at very good prices, good communications when the order was delayed a couple of days. I've used this company before and I would use them again. Def recommend”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,533 reviews