Decathlon Reviews

4.4 Rating 11,537 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed order and then got text to pick up. Great service”

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Posted 10 years ago

“Good customer service, with exception of the young gentleman helping customers with cycling product in Harlow, Essex. Great return policy. Good value for money on many products.”

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Posted 10 years ago

“I love Decathlon. I lived in France and it was my favourite shop there. I was so pleased when a store came to Oxford. I am Headmaster of a school and often get shirts and sports kit printed with the School name etc. Decathlon brands are good - I am a Kalenji fan. Good quality at super prices..... What more can you ask for?”

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Posted 10 years ago

“The service was very good, I used click and collect. The jacket I got is well used already and is a fine jacket.”

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Posted 10 years ago

“Great kit at great prices.”

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Posted 10 years ago

“I order three UV protected tops on line. I was kept advised during the process by e mail and a text arrived to let me know the goods were ready for collection at my nominated store. Very smooth process.”

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Posted 10 years ago

“I ordered a grey golf cap. I received a black one. I could have bought a black one cheaper elsewhere. Decathlon is a great shop in France, but maybe online and in the UK, it is not as good.”

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Posted 10 years ago

“I think website excellent and looking forward to there shop.opening in Crawley.”

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Posted 10 years ago

“We bought the Deuter baby carrier. It was the cheapest price anywhere and the delivery service was excellent. Very efficient and highly recommended.”

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Posted 10 years ago

“Ordered goods online, delivered within the date, very happy with the service”

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Posted 10 years ago

“I was really pleased with my Rockrider 520S, just what I wanted. However, I was a bit disappointed to see that the price was reduced by £70 a couple of weeks after I bought mine for £450.”

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Posted 10 years ago

“The product is perfect; good quality and fit for the right price.”

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Posted 10 years ago

“Gud.. but it took a bit long time ...”

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Posted 10 years ago

“Very quick, efficient service. Will use decathlon again.”

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Posted 10 years ago

“Always a fantastic company to deal with whether in store or on line.”

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Posted 10 years ago

“Adam in Belfast was excellent. Did a lot to assist me and followed up any queries I had in a timely manner over the phone. Excellent service”

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Posted 10 years ago

“Quick efficient service. No frills packaging and good value.”

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Posted 10 years ago

“Long process and very poor customer support (but quick in response) to verify my identity. Very fast delivery once the order got thru.”

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Posted 10 years ago

“Great service and quick delivery.”

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Posted 10 years ago

“Very well priced bicycle, ordered and delivered within the same week, arrived with little to no assembly required other than to adjust the headstock. For my first foray into trail biking since a teenager this was a painless purchase and the reviews of the product assisted no end.”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,537 reviews