Decathlon Reviews

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

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“Great kit at great prices.”

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Posted 9 years ago

“I order three UV protected tops on line. I was kept advised during the process by e mail and a text arrived to let me know the goods were ready for collection at my nominated store. Very smooth process.”

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Posted 9 years ago

“I ordered a grey golf cap. I received a black one. I could have bought a black one cheaper elsewhere. Decathlon is a great shop in France, but maybe online and in the UK, it is not as good.”

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Posted 9 years ago

“I think website excellent and looking forward to there shop.opening in Crawley.”

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Posted 9 years ago

“We bought the Deuter baby carrier. It was the cheapest price anywhere and the delivery service was excellent. Very efficient and highly recommended.”

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Posted 9 years ago

“Ordered goods online, delivered within the date, very happy with the service”

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Posted 9 years ago

“I was really pleased with my Rockrider 520S, just what I wanted. However, I was a bit disappointed to see that the price was reduced by £70 a couple of weeks after I bought mine for £450.”

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Posted 9 years ago

“The product is perfect; good quality and fit for the right price.”

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Posted 9 years ago

“Gud.. but it took a bit long time ...”

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Posted 9 years ago

“Very quick, efficient service. Will use decathlon again.”

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Posted 9 years ago

“Always a fantastic company to deal with whether in store or on line.”

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Posted 9 years ago

“Adam in Belfast was excellent. Did a lot to assist me and followed up any queries I had in a timely manner over the phone. Excellent service”

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Posted 9 years ago

“Quick efficient service. No frills packaging and good value.”

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Posted 9 years ago

“Long process and very poor customer support (but quick in response) to verify my identity. Very fast delivery once the order got thru.”

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Posted 9 years ago

“Great service and quick delivery.”

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Posted 9 years ago

“Very well priced bicycle, ordered and delivered within the same week, arrived with little to no assembly required other than to adjust the headstock. For my first foray into trail biking since a teenager this was a painless purchase and the reviews of the product assisted no end.”

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Posted 9 years ago

“Very happy, good price, quick delivery, good quality!!”

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Posted 9 years ago

“Naomi on the Customer service helpline was brilliant. A credit to Decathlon. Thank you”

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Posted 9 years ago

“I have already bought many things from decaathlon and I have never been dissapionted. The quality of products is great and prize is really good. I really like decathlon and I always tell my friends about it.”

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Posted 9 years ago

“Quick delivery and best price I could find, great communication too. The product itself is exactly what we needed.”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,533 reviews