Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,529 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,529 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

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“I really liked the ski jacket I bought from Decathlon and it was a great price.”

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Posted 9 years ago

“I wanted to buy a BMX bike for my son's birthday quickly. I remembered Decathlon and thought I'd give them a try. From purchase to delivery went smoothly. My son loves his bike and my wife likes riding it too!”

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Posted 9 years ago

“Super quick delivery! No problems at all.”

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Posted 9 years ago

“Very reliable service. Customer services were extremely helpful. Have recommended to everyone!”

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Posted 9 years ago

“promt delivery products as described”

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Posted 9 years ago

“We've never been disappointed with a purchase from decathlon.”

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Posted 9 years ago

“Nice”

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Posted 9 years ago

“Very reasonable, quick delivery.”

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Posted 9 years ago

“Easy website to use, and v speedy delivery. Very happy.”

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Posted 9 years ago

“Great speedy service! Thank you!”

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Posted 9 years ago

“Excellent customer service, good quality product. Arrived on time and kept well informed.”

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Posted 9 years ago

“After ordering some volleyball equipment with decathlon I was strung along for over 5 weeks, to finally be told we dont sell that!!! I then managed to purchase the same equipment myself through exactly the same company.... You!!!!!! Spending around £600!! If I hadnt been desperate for this equipment I would have gone elsewhere!!! Will not be shopping with you again!!!”

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Posted 9 years ago

“I'm still waiting for my goods! Had an email about 3 weeks ago to say they were shipped to my chosen delivery point but as of now, still haven't turned up! It's not my job to chase you! SORT IT OUT!!!”

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Posted 9 years ago

“Easy fast and efficient”

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Posted 9 years ago

“Excellent service!”

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Posted 9 years ago

“Delivery was good and early. Online shopping was easy but problems with sizing. The online size was for size nine UK, but on arrival all the foreign sizes were correct but the shoes were size EIGHT UK but as 1 am a size EIGHT and half they fitted be it snuggly and decided they would do..”

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Posted 9 years ago

“Great service and super quick delivery of trainers ordered using click and collect. Can't wait for my next shopping trip ????”

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Posted 9 years ago

“Everything was very good, Thank you! :-)”

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Posted 9 years ago

“I admit I was a bit sceptical when I saw how cheap everything was but I was very impressed with the quality of items and speed of delivery. Will definitely order again”

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Posted 9 years ago

“I read a review of the product and went for it. Delivery was quick and the price as good as any on the net in fact the specs were better. It's been used twice and very impressed the dfvolpment team obviously did their homework.”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,529 reviews