Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,529 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,529 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a pair of Quecha Forclaz 500 shoes online. When I wore them for a day hike, I figured I'd better off with two sizes bigger. Despite nothing being wrong with the shoes (except the wrong size) and the shoes being used in mud all day, decathlon offered me free replacement. Excellent customer service! I'm sold to them for life! Thank you!”

Helpful Report

Posted 9 years ago

“Staff helpful, friendly and well informed about product. No problem with returns”

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Posted 9 years ago

“I'm very satisfied with my purchases so far. Always good value for the money. Staff at Braehead's branch is usually very helpful. Totally recommended.”

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Posted 9 years ago

“Excellent service and great value for money”

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Posted 9 years ago

“I bought a tent. It came when they said it would in a huge box. It's a great tent that didn't cost too much, especially compared to other sellers of similar kit.”

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Posted 9 years ago

“Good clothing good helpful staff Good all round ????”

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Posted 9 years ago

“Decathlon is my best shop, I love it :)”

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Posted 9 years ago

“Excellent quality bikes and bike equipment at sensible prices.”

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Posted 9 years ago

“Quick turnaround. Preferred online for click and collect and order was available for collection 2 days later. At the Surrey desk collection desk staff were very efficient and friendly. I would certainly rate highly the service.”

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Posted 9 years ago

“Very quick sending parcel. Correct items with descriptions.”

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Posted 9 years ago

“great service a good choice of well priced sports kit. Really good for kids stuff”

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Posted 9 years ago

“From the visit to the website then a telephone call and order the service and professionalism was first class. Well done wish more company's were this good.”

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Posted 9 years ago

“Although the click and collect was easy and efficient my experience was sadly spoilt by the male assistant in store . As I had stood and waited at the desk for longer than I should have when I was told by the checkout assistant I had to join the main queue . He had seen me and acknowledged me when I arrived . Not likely I will click and collect again . Not at reading store anyway .”

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Posted 9 years ago

“Arrived quickly and well packaged, grand children love it, good price for a garden toy for all the family.”

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Posted 9 years ago

“We bought an inflatable tent and a hand pump which completely snapped in two at first use! We were really disappointed by the quality of the item to say the least as the tent was inflatable only and we could not use the tent when we went camping last week-end!!!!! The customer service has been great. They have sent a replacement pump but too late for our week-end away.”

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Posted 9 years ago

“Good service, very quick delivery. I would use them again.”

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Posted 9 years ago

“Easy process good price quick delivery”

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Posted 9 years ago

“stockport store very helpfull staff got some great bargins”

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Posted 9 years ago

“Very good online service and a speedy delivery. Look forward for the opening of my nearest store in Crawley - could do with one a but closer to Brighton and Hove though :-)”

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Posted 9 years ago

“I actually returned the item as it was too small am waiting for a replacement I hope!”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,529 reviews