Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super fast service great vale for money”

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Posted 10 years ago

“We loved Decathlon when we were living in France and we still love it here. Best sports shop by far.”

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Posted 10 years ago

“It was not an easy pick up as I had to travel. Could have opted for delivery. Impressive quality of clothing.”

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Posted 10 years ago

“Excellent!”

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Posted 10 years ago

“A good variety, with very affordable prices...”

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Posted 10 years ago

“Great shop with nice selection of good products at reasonable prices. Cycling and gym gear is great value for money.”

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Posted 10 years ago

“Have been using Decathlon for a while now and can honestly say that I am very reluctant to buy anywhere else.I have always researched items thoroughly and cannot find similar quality at the same price anywhere.With reviews of the products and excellent feedback from decathlon if a product falls below my expectations, I thoroughly recommend Decathlon to my friends and family.”

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Posted 10 years ago

“First class company to deal with and a FAB range of products.”

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Posted 10 years ago

“Arrived very quickly.Excellent service.Would recommend.”

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Posted 10 years ago

“Fantastic customer service today at the Warrington store where I returned some ski gear because I had to cancel my holiday. I will definitely shop there again.”

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Posted 10 years ago

“Good service from Decathlon - the item was a birthday gift which arrived in good time. As for the product itself the Petzl head torch lived up to the manufacturer's reputation for reliable and well made products. The lights (there are several modes to choose from) are nice and bright when needed and the item has the added feature of being able to be used in 'intelligent' mode which dims the light to stop reflected glare when looking at or working on nearer objects - say a map, or the under side of a car.”

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Posted 10 years ago

“Friendly and helpful staff. Top quality products at great prices. I have purchased dozens of things from running shorts too hydration belts too running lights, hiking boots ant a tent. Nothing I have bought has ever let me down with most things far exceeding expectations. I always highly recommend decathlon to friends, family and colleagues for all their sporting and outdoor needs.”

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Posted 10 years ago

“I bought the 500 Warm Cycling Bib Tights (large) for myself (very good value) and the 500 bike helmet for my son. Both were delivered quickly. Although I am a slim 32 inch waist I went for large & they are a good fit and have kept me warm over the last 2 months and no riding up so far. Other reviewers have complained about not being warm enough but they have been fine for my 20 mile hilly round trip commute. No complaints from my son on the bike helmet.”

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Posted 10 years ago

“Some time in November I was helped by one of your team call Ricardo, with a problem I had with a bike that I had ordered. I had to ask for his name because he is a real credit to your company. He was incredibly patient, polite and helpful. He went way above and beyond to help resolve the problem. I would like to also say a big thank you to all the other staff that were involved who I did not get to speak to personally. A very satisfying result and the great customer service.”

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Posted 10 years ago

“Great product. Good description on the website. Prompt delivery. Great service.”

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Posted 10 years ago

“Ordering for Christmas gifts was very easy and the delivery arrived exactly when it said it would. To add to that the two Triboard masks I ordered were high quality. Would highly recommend Decathlon.”

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Posted 10 years ago

“exactly the right parts to fix my bicycle,and fast delivery,thank you.”

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Posted 10 years ago

“Excellent speedy service. The bike came boxed with only minor work required ie pedals to put on and handle bars to twist around as they came in the dropped down position. Superb hydraulic brakes. I don't like the pedals that are the 'clip into' type. Came with a set of complimentary lights which was a nice surprise”

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Posted 10 years ago

“I bought both 700 Urban Waterproof Trousers and 700 Urban Waterproof Poncho. Those are my first proper cycle waterproofs. Poncho has transparent elements on the sides of the hood and hi-viz elements. Both improve safety. Poncho protects well in light to medium rain - even your fabric trousers. Together poncho and trousers protects well against rain and wind. I haven't had any problems with waterproofs yet. I'm very happy with my choice.”

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Posted 10 years ago

“Boots were delivered quickly, as described and at great price. Little one loved the new snow boots and wanted to constantly wear them even indoors, which confirmed they were comfortable. Would definitely order again”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,533 reviews