Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great value for the quality”

Helpful Report

Posted 10 years ago

“I purchased two pairs of Merrell shoes. Disappointed with the first pair as the description made no mention of the air holes along the side of the show. Pointless during the winter season. The second pair have been comfortable and a joy to wear for my partner who wears them to work 5 days a week.”

Helpful Report

Posted 10 years ago

“Stores are good - use Edinburgh. Staff are good. Feel of the shop is relaxed. Quite often browse at lunch time - often with work colleagues. Stock levels are not always great - might struggle to get what I want in store. I often defer to the Web as result and collect from store. This service is also good - no hassle - have walked out of several other shops through frustration. Having collection goods at the till is good. Sports range is broader than it is deep, for example, cover lots of sports but range can be limited, for example, soccer clothes for my son is fairly limited - was looking for waterproof training suit. Similarly for cycle tyres - I purchased elsewhere as what I wanted was not stocked at decathlon - schwalbe durano plus - be good if there was more range available on the internet to supplement shops. Some Web sites provide much more general information on products than decathlon to help inform choice - could be improved. Not as sporty/active as I was - as I am getting older. Would probably buy more as quality/value is usually competitive. Often use the sales - older and meaner ;-) Hope this helps.”

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Posted 10 years ago

“I wore them for my holiday to Riga I walked a lot in the cold weather they are very comfortable and warm. click and collect is great.”

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Posted 10 years ago

“Thank you for a great service. We would definitely recommend you to friends and family.”

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Posted 10 years ago

“Good help, good selection, great prices.”

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Posted 10 years ago

“Excellent product and speedy delivery”

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Posted 10 years ago

“I had a faulty part on a spinning bike that i purchased from the online store.So i took the part to my local store in southampton where a delightful young lady called Becky promptly ordered me a replacement and kept informed as to when the replacement part arrived.Top marks Decathlon on customer service.”

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Posted 10 years ago

“Nice & easy process from order to delivery - cannot wait to use these items in Mexico in January 2016 - would recommend Decathlon to everyone ....”

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Posted 10 years ago

“the service was very quick and efficient the web site is good i was looking for a waterproof coat little video clips very helpful good product at a fair price”

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Posted 10 years ago

“love it and the staff”

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Posted 10 years ago

“Fast, efficient service. Great products !”

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Posted 10 years ago

“I love Decathlon! I have purchased many equestrian products and have been very happy with the quality of my purchases and the speedy delivery. Great service and the website is very easy to use. My fellow equestrians are now using Decathlon upon my recommendations.”

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Posted 10 years ago

“Quick and prompt service”

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Posted 10 years ago

“Excellent products, fast and efficiency ordering and delivery, good value for money.”

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Posted 10 years ago

“Excellent products”

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Posted 10 years ago

“Very fast delivery thanks”

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Posted 10 years ago

“Easy to brouse around the website. Good quality at reasonable prices and the delivery is quick too!”

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Posted 10 years ago

“Only comment was an offer of free postage just after I'd placed an order for collection! But everything else is great”

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Posted 10 years ago

“I placed an order and the process was user friendly, the item ordered arrived promptly. Very happy with product and service received”

Helpful Report

Posted 10 years ago

Decathlon is rated 4.4 based on 11,533 reviews