Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The jacket I bought for my son looks great. He says it is very warm and comfortable (and he is fussy with clothes!) He is 11 years old but I went for the next size up as I sometimes find Decathlons size guide a little on the small side. The price for the jacket is very cheap but the quality was very, very good. I would definitely recommend this jacket.”

Helpful Report

Posted 10 years ago

“Very helpful staff in the Warrington branch. Ordered online as no stock in store. Item was delivered to store where the staff were again very friendly and helpful.”

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Posted 10 years ago

“I ordered two jackets and two bags. The jackets are in excellent condition and they fit my Daughters perfectly. I only received one of two bags, but on contacting Decathlon they immediately resolved the problem. The customer service and the products received are excellent!”

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Posted 10 years ago

“Very easy to order...friendly service in store .”

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Posted 10 years ago

“Great store with brilliant variety of products. Delivery is so quick”

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Posted 10 years ago

“Excellent as usual and good value products”

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Posted 10 years ago

“Prompt attention to my order. Speedy delivery. Speedy exchange for a different size. Helpful staff. I was very satisfied.”

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Posted 10 years ago

“QUALITY ITEMS , AND ARRIVED VERY QUICK,,WILL USE AGAIN **********”

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Posted 10 years ago

“What can I say? I thought the website had very little descriptive information about the item I wanted (Rugby armour) but I knew the product from other write-ups and the price was much cheaper than elsewhere. The delivery was incredibly fast (standard charge but must have been via courier) as I ordered in the afternoon and it arrived the following morning. So my experience with Decathlon has been entirely positive.”

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Posted 10 years ago

“shopped both online & in store with no problems at all. I really enjoy the friendly and relaxed atmosphere of my local store, together with the quality & price”

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Posted 10 years ago

“Very good feedback and quick deivery!”

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Posted 10 years ago

“Fab service! Product spot on too.”

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Posted 10 years ago

“Fabulous prices, all available, no charge for in store pick up. EASY”

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Posted 10 years ago

“I was very impressed with your website and prompt delivery. Would definitely recommend your company.”

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Posted 10 years ago

“Fantastic prompt service...even on the run up to Christmas!”

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Posted 10 years ago

“Excellent product, would highly recommend. Find it much better, more comfortable and brighter than the head torch I was using.”

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Posted 10 years ago

“Initially had difficulties placing the order on the website due to not being able to complete the address after a few attempts it suddenly let me complete. After that the order arrived quickly and e mails kept me informed of progress”

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Posted 10 years ago

“Excellent service, quick delivery via Royal Mail and comes in a recyclable box, and the opportunity to collect loyalty points, so all round, Well Done Decathlon! :)”

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Posted 10 years ago

“Very smooth, easy transaction, nice intuitive website”

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Posted 10 years ago

“Very good service”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,533 reviews