Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

Write Your review

Tell us how Decathlon made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customs service. I had a problem with the delivery and it was sorted very quickly.”

Helpful Report

Posted 10 years ago

“I am always really happy with the quality of the goods I receive from Decathlon and the value for money. I am especially fond of my winter boots which were only £60 and are hardly ever off my feet.”

Helpful Report

Posted 10 years ago

“The tent is great. The price was brilliant but the delivery company DHL used by decathlon were very poor indeed.”

Helpful Report

Posted 10 years ago

“Had to phone up to check on the footwear; to make sure of the sizing and the width etc. Person I spoke to in Southampton branch was very helpful and so I was able to place an order based on their information. Order arrived promptly and was as described. ps: I don't seem to have the loyalty card - should it have come with the order???”

Helpful Report

Posted 10 years ago

“Excellent service and great product. Our postman placed the package containing golf shoes in the recycle bin when he couldn't get an answer - consequently the package was taken away by the bin men! Decathlon sent a replacement pair of golf shoes by express mail, free of charge. What fantastic service.”

Helpful Report

Posted 10 years ago

“Perfect service , lovely people”

Helpful Report

Posted 10 years ago

“excellent products and service.”

Helpful Report

Posted 10 years ago

“At the moment our store is being refurbished, which does make it harder for shopping, but the staff have been very good. The staff at the tills are excellent, particularly the young ladies from other countries :) All in all a pleasure to shop at your store :)”

Helpful Report

Posted 10 years ago

“easy to use site with quick purchase and payment process. Kept informed of order status and received the item within the delivery time. Pleased with the service would use again.”

Helpful Report

Posted 10 years ago

“Ordered online, item arrived in store on the date specified, got a text and email, item as specified, excellent service”

Helpful Report

Posted 10 years ago

“Click & collect worked well. Would use the service again.”

Helpful Report

Posted 10 years ago

“I bought a fitbit for my husband. It arrived quickly. Couldn't get it to work. Contacted customer services, very helpful. Sent it back and received a replacement very quickly. This one works fine. No hassle. Thank you.”

Helpful Report

Posted 10 years ago

“Used the online service and picked up from local store. Friendly informative staff in-store..”

Helpful Report

Posted 10 years ago

“Items bought were from the sale section, quality item at a good price.”

Helpful Report

Posted 10 years ago

“Brilliant quick service.. Once I managed to place the order! Website had a problem with me being out of the UK...”

Helpful Report

Posted 10 years ago

“Decathlon provide good quality clothing for a large selection of activities. The pricing is very competitive . When ordering online items have been sent quickly with the benefit that they can be returned to a store or by post, the 1 year return policy is another bonus.”

Helpful Report

Posted 10 years ago

“Ordered several scuba diving items from Decathlon. Quality very good and store collection very efficient. No problems with exchanging or returning goods. Will use again and again in future. Better selection than Sports Direct,and a more honest pricing policy, rather than the constant 'discounts and reductions' offered by Sports Direct.”

Helpful Report

Posted 10 years ago

“Excellent service and quality products.”

Helpful Report

Posted 10 years ago

“My parcel could not be found because of a glitch in the system, had to return the next day to collect. The tops I bought were fantastic but the mat is not that great, very slippery”

Helpful Report

Posted 10 years ago

Dear Christine, We are really sorry to hear that you are not satisfied with the product you purchased. Please do not hesitate to send an email to our Customer loyalty team to be helped with the return procedure: https://www.decathlon.co.uk/en/contactUs Thank you for your patience. Please accept our apologies for the inconvenience caused and feel free to contact us for any further questions. Have a good day!

Posted 10 years ago

“Good products, good price and quick online delivery. Sizing seems quite small though.”

Helpful Report

Posted 10 years ago

Decathlon is rated 4.4 based on 11,533 reviews