Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I used the racquet stringing service at Decathlon and the service is prompt and high quality.”

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Posted 9 years ago

“Great prices, great products, flexible shopping options. What's not to like?”

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Posted 9 years ago

“Great quality service”

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Posted 9 years ago

“Great products at a reasonable price. The website isn't great though...”

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Posted 9 years ago

“Bought two down jackets, fab coat at a fab price”

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Posted 9 years ago

“Excellent”

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Posted 9 years ago

“Good service prompt and goods well packaged was to collect in store”

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Posted 9 years ago

“Very helpful in helping to find the product a present for our granddaughter. Not so helpful when our daughter wanted to exchange the shoes for a larger size.”

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Posted 9 years ago

“Happy with speed of delivery and almost all the products. The child's riding hat is appalling though and rubs on her forehead and leaves red marks.”

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Posted 9 years ago

Dear Alexia, We are really sorry to hear that you are not satisfied with the product you purchased. Please do not hesitate to send an email to our Customer loyalty team to be helped with the return procedure: https://www.decathlon.co.uk/en/contactUs Thank you for your patience. Please accept our apologies for the inconvenience caused and feel free to contact us for any further questions. Have a good day!

Posted 9 years ago

“I use decathalon mainly for hunting/ fishing tackle. Lots of stuff on the website but sadly not I'm most stores and very often prices mixed up. Usually more expensive. Fishing tackle needs a complete makeover”

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Posted 9 years ago

“I really like the products, but the website is slow, clunky, difficult to search and generally stops me shopping.”

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Posted 9 years ago

Dear Alison, Thank you for contacting us. We are sorry to hear you have experienced problems online. We really appreciate the time you have taken to give us your feedback and apologise for any difficulties you have experienced with our website. We are aware that our website is not perfect today. However, it is our intention to make every effort and improve your shopping experience at decathlon.co.uk. Thank you for your understanding. Please feel free to contact us for any further questions. Have a lovely day!

Posted 9 years ago

“These welly boots are perfect! Such great value for money, and a nice big fit, with added comfy sock. I ordered a set for work and then a set for home, they were so good.”

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Posted 9 years ago

“Very easy website, easy to order and very quick delivery to store. Highly recommend”

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Posted 9 years ago

“Service was quick and efficient and racquets were good value for money”

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Posted 9 years ago

“Helpful and friendly customer service by phone, and quick delivery.”

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Posted 9 years ago

“I never ordered for home delivery but each time I order Click and Collect, it's delivered within 2 days and it is free!Really cheap good quality without big names on it which for me is ideal). As well. Surrey Quays staff seems to be really friendly and understand their sports. Well done Decathlon!”

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Posted 9 years ago

“Purchased outdoors clothing of good quality at an excellent price.”

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Posted 9 years ago

“Plenty of choice in store..quick on line purchase system”

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Posted 9 years ago

“I use to buy most of my kids sports gear. Definitely recommend it”

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Posted 9 years ago

“Helpful staff, great range of equipment and fantastic prices. I get all our sportswear from here and although the store is a 40 min trip from my home its never been a wasted journey. My only problem was online return failed to generate the exchange I thought it was providing me.”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,530 reviews