Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,537 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The lack of public toilets for customer at your Belfast site 18 months after they were highlighted is a sheer disgrace. Your CEO should be ashamed.”

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Posted 10 years ago

“Brilliant choice of ski items - all very reasonable yet good quality. Shall definitely use your online sales again. Many thanks!”

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Posted 10 years ago

“once again I am so pleased with my purchase.good quality clothing at affordable prices.one of my favourite stores.”

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Posted 10 years ago

“The guy who dealt with us , I think his name was Tony (giltbrook store ) was brilliant . I felt he went out of his way to help us and gave lots of vgood advice .”

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Posted 10 years ago

“Great choice of quality items at a good price. Some things go very quick from the website so do not delay. Stock does disappear fast on some items and they do not always get replaced. This is a bit disappointing. To avoid disappointment get in quick; but I think stock levels need to be kept more up to date.”

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Posted 10 years ago

“The items ordered arrived at the Bolton store for collection in 3 days. i was very happy with the products.”

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Posted 10 years ago

“Website was easy to navigate, price was good, delivery went off seamlessly... I would buy from here again!”

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Posted 10 years ago

“Far and away the best sports store in the UK.”

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Posted 10 years ago

“Don't have much of an opinion on the turbo trainer I bought as yet until further use but set up etc very simple and works well. Customer service online and in store at Decathlon has always been very good. However the website is dated and the search functions are not great. Update the website and it would be perfect. Still love the store though.”

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Posted 10 years ago

“Fast, efficient service and an excellent running light. Very happy.”

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Posted 10 years ago

“top shop, great products,”

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Posted 10 years ago

“Went to the store, well laid out, easy to find what I wanted. Also looked at the mountain bikes and then bought on line. A quick and easy experience.”

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Posted 10 years ago

“Very pleased with products and professionalism of staff”

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Posted 10 years ago

“I have been trying in vain to be removed from your mailing list! Please remove me from your mailing list. I like your products, but not the lack of ease by which one can to be removed from your mailing list. Yours desperately... C. Sutton.”

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Posted 10 years ago

Dear Carl, Thank you for getting back to us with your feedback. I would like to let you know that I have changed you communications preferences to "OFF" into your online account. ". Please allow up to 48 hours for the change to be effective and not that you might receive few emails for this week as it is an automatic system already scheduled. Thank you for your patience. Have a good day

Posted 10 years ago

“Excellent quality product at a great price. Wish I'd discovered them years ago. Will be buying much more from them!”

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Posted 10 years ago

“Easy site to use. My new Aigle boots arrived promptly and are a complete joy to wear!”

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Posted 10 years ago

“Good value brand. I look in other outdoor shops but always seem to end up back in Decathlon.”

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Posted 10 years ago

“The product I purchased was a steal for the price I paid ! They were delivered on time . I am very pleased with the service I received . Many thanks , Graham Wilson .”

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Posted 10 years ago

“My favorite sports shop. Only bad thing is that Decathlon don't ship abroad, so I had to make my order to a friend in England and have him send it on to me in Norway. I hope they open up shop in Norway too soon.”

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Posted 10 years ago

“good product, good price, good service.”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,537 reviews