Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Far and away the best sports store in the UK.”

Helpful Report

Posted 9 years ago

“Don't have much of an opinion on the turbo trainer I bought as yet until further use but set up etc very simple and works well. Customer service online and in store at Decathlon has always been very good. However the website is dated and the search functions are not great. Update the website and it would be perfect. Still love the store though.”

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Posted 9 years ago

“Fast, efficient service and an excellent running light. Very happy.”

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Posted 9 years ago

“top shop, great products,”

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Posted 9 years ago

“Went to the store, well laid out, easy to find what I wanted. Also looked at the mountain bikes and then bought on line. A quick and easy experience.”

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Posted 9 years ago

“Very pleased with products and professionalism of staff”

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Posted 9 years ago

“I have been trying in vain to be removed from your mailing list! Please remove me from your mailing list. I like your products, but not the lack of ease by which one can to be removed from your mailing list. Yours desperately... C. Sutton.”

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Posted 9 years ago

Dear Carl, Thank you for getting back to us with your feedback. I would like to let you know that I have changed you communications preferences to "OFF" into your online account. ". Please allow up to 48 hours for the change to be effective and not that you might receive few emails for this week as it is an automatic system already scheduled. Thank you for your patience. Have a good day

Posted 9 years ago

“Excellent quality product at a great price. Wish I'd discovered them years ago. Will be buying much more from them!”

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Posted 9 years ago

“Easy site to use. My new Aigle boots arrived promptly and are a complete joy to wear!”

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Posted 9 years ago

“Good value brand. I look in other outdoor shops but always seem to end up back in Decathlon.”

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Posted 9 years ago

“The product I purchased was a steal for the price I paid ! They were delivered on time . I am very pleased with the service I received . Many thanks , Graham Wilson .”

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Posted 9 years ago

“My favorite sports shop. Only bad thing is that Decathlon don't ship abroad, so I had to make my order to a friend in England and have him send it on to me in Norway. I hope they open up shop in Norway too soon.”

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Posted 9 years ago

“good product, good price, good service.”

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Posted 9 years ago

“I was told the bicycle would arrive on the Tuesday but it was actually delivered the following day. We were lucky that it was delivered late in the evening otherwise there would have been no one to collect the package. Kind tegatds”

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Posted 9 years ago

Dear Mathias, Thank you very much for getting back to us regarding your delivery. Please note the delivery date you can see while placing the online order is an estimated delivery date as it depends on the stock availability and the delivery companies schedule. We would like to thank you for your patience and understanding and we are glad that everything is gone well at the end. Have a good day!

Posted 9 years ago

“The jacket we ended up purchasing was great and my daughter really feels comfortable in it -not too heavy and bulky, yet warm enough for UK weather. We also used it for skiing and it was great then too - albeit with some more layers underneath. My main negative experience with shopping at Decathlon is the returns procedure in that I needed to take the package to the post office. Most other companies offer a Collect + service in additional to using the Post Office. Unfortunately until this changes I will probably be reluctant to purchase from them again.”

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Posted 9 years ago

Dear Sharon, Thank you for the time you spent for giving us your feedback. We are sorry to hear you have experienced problems with your return. I would like to inform you we are working hard on our return policy in order to make it easier for everyone. We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a good day!

Posted 9 years ago

“Great prices for sports kit that work well.”

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Posted 9 years ago

“Excellent product”

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Posted 9 years ago

“Great service. The horse rug fits really well and is very good quality. Will be buying some more.”

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Posted 9 years ago

“What a fantastic retailer. Great products, amazing service and returns policy better than M&S.”

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Posted 9 years ago

“Everything fine, like always :)”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,530 reviews