Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,537 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

Write Your review

Tell us how Decathlon made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very efficient customer service. Great products.”

Helpful Report

Posted 10 years ago

“Ordering from Decathlon was very easy, the website is well laid out so easy to go direct to the sport you are looking for. I chose the click and collect from our nearest store, they text me when my order was ready, the staff were friendly and I collected my order within a matter of minutes. I will definitely be ordering from them again and have already recommended them to other people.”

Helpful Report

Posted 10 years ago

“No stock of children item”

Helpful Report

Posted 10 years ago

Dear Geoff, Thank you for getting back to us. Please do not hesitate to contact our Customer Loyalty team if you need help regarding the stock online or in store. We will be happy to check for you the availability of our children products range and give you advice if you have a particular item in mind. https://www.decathlon.co.uk/en/contactUs Thank you for your patience and have a good day!

Posted 10 years ago

“prompt service goods as described , will shop here again”

Helpful Report

Posted 10 years ago

“Ordered good to collect. Quick, efficient service. Excellent items . Ordered swim shorts at 2.99 excellent quality and plain white t shorts also good quality. Very happy overall.”

Helpful Report

Posted 10 years ago

“Brilliant. Made 2 orders, had to cancel one. Refund was given quickly. Delivery was prompt.”

Helpful Report

Posted 10 years ago

“Great shopping at decathlon love it thanks”

Helpful Report

Posted 10 years ago

“Quick and reliable regarding ordering process and delivery. Quality of handball product was excellent and the pupils we have used them with have found them easy to use.”

Helpful Report

Posted 10 years ago

“Excellent quality clothing, value for money. Very good service, arrived within stated time, I have and would recommend to others. Just wish we had a store closer to us.”

Helpful Report

Posted 10 years ago

“a very good store and easy to buy online.”

Helpful Report

Posted 10 years ago

“Staff very friendy and knowledgeable”

Helpful Report

Posted 10 years ago

“A great company to buy from. Innovative, fresh, relevant, responsive to the customer. Values their opinion/ feedback.”

Helpful Report

Posted 10 years ago

“Very good sports clothing and equipment shop - seems to have good quality stuff at really keen prices and a range of qualities at price points. Having a store locally is really handy, the only downsides are that the stock in the store is very limited so I have to order on line to be sure of getting the items, which then negates the convenience of popping in to pick up stuff last minute. Still, on balance, I find it better than Sports Direct as a reliable regular shopping point. And it's better priced on many items!!”

Helpful Report

Posted 10 years ago

“Items received very quick . Perfect overall”

Helpful Report

Posted 10 years ago

“Quick service, click and collect was so easy. Good value for money too.”

Helpful Report

Posted 10 years ago

“I thought buying an inner tube for a road bike would be easy took the size of the tyre and ordered accordingly, however when fitting the partial inflation made the inner tube about an inch longer than the wheel so was fitted with a fold in it, not ideal”

Helpful Report

Posted 10 years ago

Dear Paul, Thank you for getting back to us. We are sorry to hear you have experienced problems with your order. Please do not hesitate to contact our Customer Loyalty team if you need further help. We will be happy to help you or to give you the advice of one of our bikes experts. https://www.decathlon.co.uk/en/contactUs Thank you for your patience and have a good day!

Posted 10 years ago

“Excellent quick and efficient service”

Helpful Report

Posted 10 years ago

“all good thanks and posted quick”

Helpful Report

Posted 10 years ago

“Easy to order. Convenient pick-up location.”

Helpful Report

Posted 10 years ago

“Ordering and delivery went smoothly. Only 3 months in and having problems with my front shifter skipping. Will not be using the service again unfortunately.”

Helpful Report

Posted 10 years ago

Dear Lewis, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our products and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. Please do not hesitate to contact us and we will be able to help you to fix the situation: https://www.decathlon.co.uk/en/contactUs Thank you for your patience. Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

Decathlon is rated 4.4 based on 11,537 reviews