Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick and reliable regarding ordering process and delivery. Quality of handball product was excellent and the pupils we have used them with have found them easy to use.”

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Posted 9 years ago

“Excellent quality clothing, value for money. Very good service, arrived within stated time, I have and would recommend to others. Just wish we had a store closer to us.”

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Posted 9 years ago

“a very good store and easy to buy online.”

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Posted 9 years ago

“Staff very friendy and knowledgeable”

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Posted 9 years ago

“A great company to buy from. Innovative, fresh, relevant, responsive to the customer. Values their opinion/ feedback.”

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Posted 9 years ago

“Very good sports clothing and equipment shop - seems to have good quality stuff at really keen prices and a range of qualities at price points. Having a store locally is really handy, the only downsides are that the stock in the store is very limited so I have to order on line to be sure of getting the items, which then negates the convenience of popping in to pick up stuff last minute. Still, on balance, I find it better than Sports Direct as a reliable regular shopping point. And it's better priced on many items!!”

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Posted 9 years ago

“Items received very quick . Perfect overall”

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Posted 9 years ago

“Quick service, click and collect was so easy. Good value for money too.”

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Posted 9 years ago

“I thought buying an inner tube for a road bike would be easy took the size of the tyre and ordered accordingly, however when fitting the partial inflation made the inner tube about an inch longer than the wheel so was fitted with a fold in it, not ideal”

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Posted 9 years ago

Dear Paul, Thank you for getting back to us. We are sorry to hear you have experienced problems with your order. Please do not hesitate to contact our Customer Loyalty team if you need further help. We will be happy to help you or to give you the advice of one of our bikes experts. https://www.decathlon.co.uk/en/contactUs Thank you for your patience and have a good day!

Posted 9 years ago

“Excellent quick and efficient service”

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Posted 9 years ago

“all good thanks and posted quick”

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Posted 9 years ago

“Easy to order. Convenient pick-up location.”

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Posted 9 years ago

“Ordering and delivery went smoothly. Only 3 months in and having problems with my front shifter skipping. Will not be using the service again unfortunately.”

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Posted 9 years ago

Dear Lewis, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our products and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. Please do not hesitate to contact us and we will be able to help you to fix the situation: https://www.decathlon.co.uk/en/contactUs Thank you for your patience. Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 9 years ago

“Always pleased with the services & products.”

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Posted 9 years ago

“I was very pleased with the speed in which my order was delivered. However very disappointed with the amount of time it took for a refund to be processed and the fact that returns are at the cost of the customer. When you are returning bulky item such as wellingtons this can be very costly.”

Helpful Report

Posted 9 years ago

Dear Nicola, Thank you for the time you spent for giving us your feedback. We are sorry to hear you have experienced problems with your return. I would like to inform you we are working hard on our return policy in order to make it easier for everyone. We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a good day!

Posted 9 years ago

“Delivery was fast, bike arrived ok without any scratches or damage. The only disappointment and quite a big one was a quick release wheel. I have purchased a BTWIN Mountain bike for my daughter. Andrea”

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Posted 9 years ago

“I am delighted to have discovered Decathlon. I have purchased many items of clothing from this site, including shorts, leggings, tops and a jacket. All pieces have exceeded my expectations and the quality and value have ensured I have become a (frequently) returning customer. I sing the praises of Decathlon to friends at the gym after receiving compliments on my attire.”

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Posted 9 years ago

“The skiing sunglasses were excellent. Light weight and good value.”

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Posted 9 years ago

“Very good service altogether”

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Posted 9 years ago

“Prompt service . My son is very pleased with the quality of the running jumpers which I bought him. The sizing seems quite generous for women's items eg I probably should have ordered a "small" rather than the" medium" sized yoga top.”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,530 reviews