Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

Write Your review

Tell us how Decathlon made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice and quick. Better at doing what it said that I had hoped for”

Helpful Report

Posted 9 years ago

“As a PE teacher, Decathlon is my favourite store.. The varied and innovative selection of equipment and resources cannot be matched elsewhere.. Please open more stores!”

Helpful Report

Posted 9 years ago

“Ordered 2 long sleeved polos for winter golf. They were very reasonably priced and delivery was prompt. Overall very pleased - the fit is good though sleeves slightly long for me.”

Helpful Report

Posted 9 years ago

“Never been disappointed by a visit to Decathlon.”

Helpful Report

Posted 9 years ago

“quick delivery , good prices , good quality , no complaints whatsoever”

Helpful Report

Posted 9 years ago

“The best store in the uk”

Helpful Report

Posted 9 years ago

“No issues, service and convenience was as expected.”

Helpful Report

Posted 9 years ago

“I bought a B'twin Rockrider 500 mountain bike and I'am very pleased with it for the money. It feels good and looks good, the only thing was the gears needed adjusting a little as they were slipping a bit sometimes. I took it in for it's free service and the gears were made worse, I couldn't hardly ride it at all. The young guy adjusted all cables, brakes and all up to tight and it wouldn't stay in any gear for long, it just kept jumping gears and slipping. I don't think the young lad had much training, so shouldn't be servicing bikes. I checked on the internet and did it myself, not 100% but at least I'm able to ride it again, backed off the brakes as well as there was hardly any movement in the levers. Just the wrong guy at my bike, but I still love it. Overall I think it's a great bike for the money, I'm well pleased and Decathlon has some great gear at reasonable prices, have been back for more.”

Helpful Report

Posted 9 years ago

“Always quality products, arrive quickly and great updates”

Helpful Report

Posted 9 years ago

“Great price on the equipment I purchased and quick in store service”

Helpful Report

Posted 9 years ago

“Bought horse riding kids clothes, helmet and body armour. All good value for money. Really pleased with service.”

Helpful Report

Posted 9 years ago

“Great value for money. Love both my cycling trousers and back light.”

Helpful Report

Posted 9 years ago

“Good choice helpful staff and good value and quality”

Helpful Report

Posted 9 years ago

“Very efficient customer service. Great products.”

Helpful Report

Posted 9 years ago

“Ordering from Decathlon was very easy, the website is well laid out so easy to go direct to the sport you are looking for. I chose the click and collect from our nearest store, they text me when my order was ready, the staff were friendly and I collected my order within a matter of minutes. I will definitely be ordering from them again and have already recommended them to other people.”

Helpful Report

Posted 9 years ago

“No stock of children item”

Helpful Report

Posted 9 years ago

Dear Geoff, Thank you for getting back to us. Please do not hesitate to contact our Customer Loyalty team if you need help regarding the stock online or in store. We will be happy to check for you the availability of our children products range and give you advice if you have a particular item in mind. https://www.decathlon.co.uk/en/contactUs Thank you for your patience and have a good day!

Posted 9 years ago

“prompt service goods as described , will shop here again”

Helpful Report

Posted 9 years ago

“Ordered good to collect. Quick, efficient service. Excellent items . Ordered swim shorts at 2.99 excellent quality and plain white t shorts also good quality. Very happy overall.”

Helpful Report

Posted 9 years ago

“Brilliant. Made 2 orders, had to cancel one. Refund was given quickly. Delivery was prompt.”

Helpful Report

Posted 9 years ago

“Great shopping at decathlon love it thanks”

Helpful Report

Posted 9 years ago

Decathlon is rated 4.4 based on 11,530 reviews