Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was so easy to use the online shopping. Really liked all the products. Came on time and where exactly the way they were in the pictures.”

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Posted 9 years ago

“Great prices good quality items and quick dispatch”

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Posted 9 years ago

“Delivery was fine but the returns process was unclear and on both occasions staff were unable to complete my return without calling a manager to help. Would not order online again based on this experience although it may have just been the Reading branch that don't understand the returns process.”

Helpful Report

Posted 9 years ago

Dear Katy, Thank you for the time you spent for giving us your feedback. We are sorry to hear you have experienced problems with your return. I would like to inform you I have already forwarded your comment to our Decathlon Reading and they will be able to avoid future misunderstandings. We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 9 years ago

“I have purchase on line and in store. Overall quality is very good, and good value for money. With respect to the sports shoes it would be good to see a few more brands”

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Posted 9 years ago

“There are not offers too often that is what I miss. In Europe there are lots of 3for 2 deals or buy one get the second one for 50% cheaper.”

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Posted 9 years ago

“Excellent value on all my items. There was a shortage of children's cycling wear in the 9 to 12 years age when we visited so it is wise to check what is in store if there is something specific you want. About a year ago we bought a b twin Triban 5 racing bike for my son who was in 10 years old and we have been very pleased with it excellent value for money still looks good still winning races”

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Posted 9 years ago

“Decathlon, 1) Value for Money 2) Great Range of Sporting and Leisure Equipment and Wear 3) Stores are great, spacey, try before buy, kids love it 4) Online service is fast and efficient Cannot rate any more highly!”

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Posted 9 years ago

“Very helpful. Clear and no frills service.”

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Posted 9 years ago

“Worst service ever, not only did they send my order to someone else, then they were unable to rectify there mistake and reorder and deliver in time for daughters birthday. Had to request a full refund, which was a painful process aswell.”

Helpful Report

Posted 9 years ago

Dear Graham, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our deliveries and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We would like to thank you for your patience and understanding and we hope you might have a more pleasant experience in the future. Best Regards.

Posted 9 years ago

“Problem free transactions and fast delivery . Good range of equipment from bargains to named items . Own brand well made and well priced .”

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Posted 9 years ago

“Great shop and great products good website”

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Posted 9 years ago

“Strona bardzo czytelna. Produkty bardzo dobrej jako?ci. Du?y wybór i dost?pne ceny. Polecam :)”

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Posted 9 years ago

“enjoy shopping at decalthon great selection reasonable priced quality of produces - probably 6-7/10”

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Posted 9 years ago

“The lack of public toilets for customer at your Belfast site 18 months after they were highlighted is a sheer disgrace. Your CEO should be ashamed.”

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Posted 9 years ago

“Brilliant choice of ski items - all very reasonable yet good quality. Shall definitely use your online sales again. Many thanks!”

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Posted 9 years ago

“once again I am so pleased with my purchase.good quality clothing at affordable prices.one of my favourite stores.”

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Posted 9 years ago

“The guy who dealt with us , I think his name was Tony (giltbrook store ) was brilliant . I felt he went out of his way to help us and gave lots of vgood advice .”

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Posted 9 years ago

“Great choice of quality items at a good price. Some things go very quick from the website so do not delay. Stock does disappear fast on some items and they do not always get replaced. This is a bit disappointing. To avoid disappointment get in quick; but I think stock levels need to be kept more up to date.”

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Posted 9 years ago

“The items ordered arrived at the Bolton store for collection in 3 days. i was very happy with the products.”

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Posted 9 years ago

“Website was easy to navigate, price was good, delivery went off seamlessly... I would buy from here again!”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,530 reviews