Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,536 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,536 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Decathlon wednesbury didn't even know they had received my bike, I had to ring up the helpline to find out where it was as it was taking far too long to pick up and collect. As I was using public transport at the time, I found it annoying that they didn't know, as I could have saved a pretty penny by commuting on my bike instead of public transports. Dissapointed”

Helpful Report

Posted 11 years ago

Dear Samuel, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with the service received in store and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. I would like to suggest to contact directly our Customer Loyalty team for click and collect order, we will be happy to help you: http://www.decathlon.co.uk/customer-loyalty.html We hope to see you soon for a better experience at Decathlon! Please apologise for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 11 years ago

“Really disappointed! After a week I received an email saying, "Your order has been cancelled!" The explanation given in the email was that as it had taken longer than 7 days (expected delivery date exceeded) to process my order paypal was declining payment. When I go to my paypal account it looks as if payment has been made and then refunded, when I rang up decathlon and asked about it they said that there was a problem with my paypal account. They did say that to compensate they would email me a 10% discount voucher, but this has not arrived (not that I want to use decathlon again). So I do not have the items that I wanted and I do not have time to reorder from someone else before I go on holiday. I have always loved using decathlon in the past, great products and fast delivery, but sadly this has changed my opinion.”

Helpful Report

Posted 11 years ago

Dear Rachel, Thank you for the time you spent for giving us your feedback. We are sorry to hear you have experienced problems with your order and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. I would like to confirm you an email with your promotional voucher has been sent to your personal email address. We hope you may give Decathlon a second chance for a better experience! Please apologise for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 11 years ago

“Orders arrive never on time. You cannot track properly the order...:-( It is due to 2 different stocks, one in UK and one in France. But it should be better to know precisely what is available for when instead of receiving the answer that everything is available without giving us the real delay it will take to have our order.”

Helpful Report

Posted 11 years ago

Dear Marie-Laure, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our deliveries and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. You can check the stock and the estimated delivery date when you fill the basket in our website and upon the dispatch of your order you receive a confirmation email and shortly after you are able to track your order. We hope to see you soon for a better experience at Decathlon! Please apologise for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 11 years ago

“Very dissapointed and won't be coming back! We payed s for faster delivery and our product didn't arrive for about 10days after which we was told 3days. Played a lot of money to miss out as needed the product within the four days..”

Helpful Report

Posted 11 years ago

Dear Eric, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our deliveries and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. I would like to inform you your order placed on the 27/06/2015 was prepared and shipped on the same day the 27/06/2015. If you are not satisfied with the delivery services you may contact directly Royal Mail on 03457740740. We hope to see you soon for a better experience at Decathlon! Please apologise for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 11 years ago

“Quality of merchadise excellent, delivery by DHL abosolutely PANTS.”

Helpful Report

Posted 11 years ago

Dear Steve, Thank you for the time you spent for giving us your good feedback! We are sorry to hear you are not satisfied with the delivery and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. I would like to confirm you can forward your complaint directly to DHL calling the 08442480844 or via their website: http://www.dhl.co.uk/en/express/tracking.html We hope to see you soon for a better experience at Decathlon! Please apologise for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 11 years ago

“Someone high up in Decathlon could do with talking to me. The negative feedback based on personal experience I can offer will be both shocking and informative for your Company. So angry am I about my Bike purchase that I am tempted to escalate the matter. Not to Decathlon as I have lost faith in you, but to B'Twin themselves!!!!”

Helpful Report

Posted 11 years ago

Dear Mike, Thank you for the time you spent for giving us your feedback. We are sorry to hear you experienced problems with your bike. We appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. You may contact our Customer Loyalty team via contact form and explain your situation: http://www.decathlon.co.uk/customer-loyalty.html We hope to see you soon for a better experience at Decathlon! Please apologise for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 11 years ago

“Took delivery of mountain bike parts missing have contacted decathlon to send me part that are missing and I am still waiting very poor customer services”

Helpful Report

Posted 11 years ago

Dear Andrew, Thank you for the time you spent for giving us your feedback. We are sorry to hear you experienced problems with your product. We appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. I would like to confirm you my colleague already sent the spare part to you, we were just waiting for your answer. We hope to see you soon for a better experience at Decathlon! Please apologise for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 11 years ago

“ordered online to pick up in store. When traffic got in way, phoned up to cancel, took ten minutes for stockport to answer. They were unable to cancel, but said it would cancel it self and I would recieve money in my account 4 working days later. It's now 7 days later. Not good enough, never had this problem with the spanish decathlon only seems to be GB store.”

Helpful Report

Posted 11 years ago

Dear David, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with the service received in store and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. I would like to suggest to contact directly our Customer Loyalty team for click and collect order, we will be happy to help you: http://www.decathlon.co.uk/customer-loyalty.html We hope to see you soon for a better experience at Decathlon! Please apologise for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 11 years ago

“Very disappointed with the customer service and will not be using them again or recommending them”

Helpful Report

Posted 11 years ago

Dear Rebecca, Thank you for the time you spent for giving us your feedback. We are really sorry to hear you are not satisfied with our services and we appreciate your review as we are trying to improve every day to make sport more accessible to everyone. You may contact our Customer Loyalty team with more information and we will be happy to help you. http://www.decathlon.co.uk/en/contactHome We hope to see you soon for a better experience at Decathlon! Please apologise for any inconvenience caused and feel free to contact us for any questions. Have a nice day!

Posted 11 years ago

“I was told someone was coming to my home to collect my byke. After,I packed it into the bike box and spend the whole day waiting for the collection, nobody turned up.”

Helpful Report

Posted 11 years ago

Dear Nami, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with Parcel Force collection and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. I would like to confirm you can forward your complaint directly to Parcel Force calling via their website: http://www.parcelforce.com/ We hope to see you soon for a better experience at Decathlon! Please apologise for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 11 years ago

“Delivery was AWFUL. I think it was DHL. They came and left a note with an online login/instruction which I used (saying leave with neighbour) and then they promptly ignored - coming back and leaving another note saying they'd visited again - again I went online again instructing them to leave with neighbour - they came back AGAIN and left a note and so I rang their "Customer Services" (0845 my mobile my money) who told me that their policy is not to leave with neighbours (DPD etc don't have a problem with this and people sign for it and they leaves notes through doors) so instead DHL instructed me to "leave a note on my front door asking them to leave it with a neighbour - and SIGN that note" ...!!! So i am supposed to pin my SIGNATURE to my front door!! HILARIOUS. I won't be ordering anything from Decathlon again (until I know they've changed courier),”

Helpful Report

Posted 11 years ago

Dear Simon, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our deliveries and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. I would like to confirm you can forward your complaint directly to DHL calling the 08442480844 or via their website: http://www.dhl.co.uk/en/express/tracking.html We hope to see you soon for a better experience at Decathlon! Please apologise for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 11 years ago

“Delivery failed to arrive on date promised, putting at risk my son's foreign mountainteering trip.”

Helpful Report

Posted 11 years ago

Dear Tom, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our deliveries and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We hope to see you soon for a better experience at Decathlon! Please apologise for any inconvenience caused and feel free to contact us for any questions. Have a good day!

Posted 11 years ago

“I made a purchase "in store" via the TV screen. The item was paid for by credit card in store. A few days later I went to collect the item. By then I had decided not to purchase the item so on arrival at the store I said I did not wish to have the item so a member of staff undertook to fund me. I was told the refund would be back on my card in a few days. Over three weeks has elapsed and there is still no refund. Decathlon have been in touch a few times asking for account numbers and sort codes. I have explained all I have is a credit card number which is usually all that is required. They persisted requesting details. I suggested I go to the store for a refund. Again I had to wait for Decathlon to confirm this. Finally they say I can get a refund in store, so I have a 20 mile round trip to make to get a refund which should have automatically taken place over three weeks ago - value £100. I will not be using their in store order system again”

Helpful Report

Posted 11 years ago

Dear Andrew, Thank you for the time you spent for giving us your feedback. We are sorry to hear you have experienced problems with your refund. We appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. I can see from the communications with my colleague she gave you all the information needed few days ago, in order to refund a payment made in store we need to ask the credit card details as in the online system there are no records. Thank you for your patience. Please apologise for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 11 years ago

“Because I ordered with you before you did not give me the option to select my address - when I realised upon payment going through you were not giving me the option to change it to my boyfriends address I tries calling your customer service number to which it kept me on hold then told me there's no one to take my call goodbye and hung up on me”

Helpful Report

Posted 11 years ago

Dear Kirsty, Thank you for the time you spent for giving us your feedback. We are sorry to hear that you are not satisfied with our website and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. In regard to your request, I would like to inform you you are always able to change your shipping address for each order you place at the payment stage. We hope to see you soon for a better experience at Decathlon! Please apologise for any inconvenience caused and feel free to contact us for any questions on 03454507936. Have a lovely day!

Posted 11 years ago

“Staff at the bike department was rude and not keen to help.”

Helpful Report

Posted 11 years ago

Dear Ivan, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our services in store and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. May I ask you which store are you referring to? You can also contact them directly on: http://www.decathlon.co.uk/decathlon-stores.html Using this link you can find the nearest Decathlon Store to you, find their contact (opening times, telephone number and address), you also have the option “@Contact my store” which will allow you to send an email straight to the store. We hope to see you soon for a better experience at Decathlon! Please apologise for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 11 years ago

“The product i recieved was the wrong item - or the website has the wrong picture. I had a lot wasted effort time and money to collect the wrong item”

Helpful Report

Posted 11 years ago

Dear Jo, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our product and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. I will send you an email to your personal address with all the instruction to make a return. We hope to see you soon for a better experience at Decathlon! Please apologise for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 11 years ago

“Order a week late. No attempt made to ship item that was available separately from the items that couldn't b found. Out of four orders that have been placed in the past 6 weeks, two have been late, and not just a little bit late.”

Helpful Report

Posted 11 years ago

Dear Sarah, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our deliveries and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. Unfortunately due to the strikes in France the stock coming from the warehouse outside the UK experienced delays. We hope to see you soon for a better experience at Decathlon! Please apologise for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 11 years ago

“Brought the baby bike helmet 500 for my daughter. Was told by the sales person that Helmets are non exchangeable dispite the receipts claim to unlimited time to return. Brought it home and it is too big for her head. Now I am stuck with a helmet that doesn't fit which cost £13.99. I thought the shape would help with the fit as it is slightly square. I would not recommend this product.”

Helpful Report

Posted 11 years ago

Dear Sheena, Unfortunately we can't accept helmet returns for security reasons, as the person told you when you bought you. Sorry for any inconvenience caused. Have a nice day.

Posted 11 years ago

“One item I ordered didn't arrive, despite having paid for it. It took two emails, a store visit and phone call to get a refund processed. Very disappointing!”

Helpful Report

Posted 11 years ago

Dear Nicola, We do apologise for the inconvenience caused. We hope you will not consider this incident for further visit with us. Please accept our apologies. Have a great day !

Posted 11 years ago

“If you read my previous review- you wouldn't be asking me for a second review..... poor poor poor customer targeting.”

Helpful Report

Posted 11 years ago

Dear Irina, We are sorry that you weren't happy to receive this email. This is just an automatic and general email for all our customers. Have a nice day.

Posted 11 years ago

Decathlon is rated 4.4 based on 11,536 reviews