Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,527 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,527 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please stop sending me emails. I made of clear I didn't want to be sent emails when I signed up and have ubsubscribed several times since.”

Helpful Report

Posted 10 years ago

Dear Chris, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with the amount of communications your receive from Decathlon. I will forward your comment to our communication team. Please apologise for any inconvenience caused and feel free to contact us for any questions. Have a nice day!

Posted 10 years ago

“Very Poor, Owned the bike for a week before the pedals started becoming loose, me and a friend tightentend the pedal, but it come's loose, apart from the rubbish pedals it has also got a puncture that was caused by a flimsy twig of a bush, went straigt through the nylon tyre and ripped the inner tube. Also this bike is used about once a week to communte on the roads so for a mountain bike this is ridoculus quality. Gary B. (sorry for bad spelling/grammar)”

Helpful Report

Posted 10 years ago

Dear gary, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with the products received and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. I would like to suggest to contact directly our Customer Loyalty team for your orders, we will be happy to help you: http://www.decathlon.co.uk/customer-loyalty.html We hope to see you soon for a better experience at Decathlon! Please apologise for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

“These comments relate to your Edinburgh store. 1. Unable to telephone the store during opening hours. 2. When collecting my new bike staff went on dinner break leaving the bike unfinished. 3. After 1.5 hours waiting for the bike to be assembled the bike was found to be damaged. 4. At home the first time the bike was used it was found to have broken gears. 5. Unable to telephone the store to report this fault. An answering machine told me that the store was closed when it was open. 6. Called Customer services at head office who supplied a "Duty" phone number so I could contact the Edinburgh store. To summarise: Negatives 1. Unable to contact an open store. 2. Product damaged in transit and not tested before I took it home. 3. Product faulty 4. Some staff were very unhelpful. Positives 1. Customer services listened 2. Some staff were very helpful. 3. Refunded immediately. I do not intend to shop at Decalthon in the near future.”

Helpful Report

Posted 10 years ago

Dear Anne, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our service in store. Please contact your local store team directly as unfortunately our online team doesn’t have facility to enable us to aid you with your comment: http://www.decathlon.co.uk/decathlon-stores.html Using this link you can find the nearest Decathlon Store to you, find their contact (opening times, telephone number and address), you also have the option “@Contact my store” which will allow you to send an email straight to the store. We hope to see you soon for a better experience at Decathlon! Please apologise for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

“I paid my items...and I'm still waiting for them...not on the shop...not at home...now sending me again to the shop...is the worst customer service EVER!!!I won't use the online shopping in decathlon ever again. Completely DISASTER!!!”

Helpful Report

Posted 10 years ago

Dear Olga, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with the services received and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. I would like to suggest to contact directly our Customer Loyalty team for your order, we will be happy to help you: http://www.decathlon.co.uk/customer-loyalty.html We hope to see you soon for a better experience at Decathlon! Please apologise for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

“My last shopping experience was very poor. I purchased an item and paid a not inconsiderable delivery charge to receive the item before going on holiday. A delivery date was agreed but the delivery company decided to deliver on another day when I wasn't at home and then left the item in their warehouse. By the time Decathlon informed me it was not possible for me to receive the item before I left to go on holiday. Whilst the fault may lay with the delivery company not delivering on the right day and then not redelivering the item, my contract was with Decathlon with whom I had paid money to have the goods delivered as agreed.”

Helpful Report

Posted 10 years ago

Dear Brendan, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our deliveries and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. I would like to confirm you can forward your complaint directly to DHL calling the 08442480844 or via their website: http://www.dhl.co.uk/en/express/tracking.html We hope to see you soon for a better experience at Decathlon! Please apologise for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

“only problem was delivery which took weeks to happen and the explanation given by your transport company was not correct”

Helpful Report

Posted 10 years ago

Dear Stuart, Thank you for the time you spent for giving us your good feedback! We are sorry to hear you are not satisfied with the delivery and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. I would like to confirm you can forward your complaint directly to 2md calling the 01889272076 or via their website: http://www.2mdltd.co.uk/ We hope to see you soon for a better experience at Decathlon! Please apologise for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

“Ordered a bike and changed my mind requested refund in 29 June 2015 . Today is 10 July and I've been told I might get my money back in my account sometime next week !!!”

Helpful Report

Posted 10 years ago

Dear Kelly, Thank you for the time you spent for giving us your feedback. We are sorry to hear you have experienced problems with your refund. We appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. In order to refund a payment made in store at the tills we need to ask the credit card details as in the online system there are no records, this is why the procedure can take longer than usual. Thank you for your patience. Please apologise for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

“I have been a big fan of Decathlon for years but I have noticed that quality has dropped significantly. I bought a basket for my bike and the quality of the screws was so poor that it was impossible to to remove the screws. Besides the basket broke after 6 months. On top of that the brake of the brand new bike broke after 2 weeks and I am still waiting for your French colleagues to send me the broken spare part. I have been waiting for 3 months now. Happy to discuss. Regards, Florent Beluche florent.beluche@gmail.com”

Helpful Report

Posted 10 years ago

Dear Florent, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with the productsreceived and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. I would like to suggest to contact directly our Customer Loyalty team for your orders, we will be happy to help you: http://www.decathlon.co.uk/customer-loyalty.html We hope to see you soon for a better experience at Decathlon! Please apologise for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

“I didn't realize this led me on to buying a competition fed of £4.50 every week I hope I have now got out of it.!”

Helpful Report

Posted 10 years ago

Dear Patricia, Thank you for the time spent for giving us your feedback. Regarding the £4.50 fee you are paying weekly we would like to ask you more information as we do not provide this service. Could you please contact our Customer Loyalty team via contact form: http://www.decathlon.co.uk/customer-loyalty.html or on 03454507936? Thank you for your patience. Please feel free to contact us for any further questions. Have a good weekend!

Posted 10 years ago

“Ordered a childs scooter online . Looks like Decathlon have renamed all their scooter range as the online names of the model do not match the 'on the box' or shelf names which makes choosing very confusing. Once id realised this had caused me to order the wrong product i tried to cancel but i could not get through to the customer service number and the online support was useless. They ended up dispatching the item via DHL then told me to refuse the delivery ?? Obviously a cheaply run online service with little or no infrastructure, totally useless”

Helpful Report

Posted 10 years ago

Dear Scott, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our services and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. Unfortunately, once your order has a "preparation in progress" or "dispatched" status, we are no longer able to undertake any modifications because the order is being loaded or already in the hands of the courier. This is why we suggested to refuse the parcel when received and ask for a replacement or a refund. We hope to see you soon for a better experience at Decathlon! Please apologise for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

“In store I was told to order an item online that wasn't in stock and that it would be delivered next day. Next day the online side of the business told me my item had been sent for store pick up however the store did not have it. Nobody could tell me where my item was or when it would be available. Complete shambles and left me with a very disappointed daughter. I'll go elsewhere in future.”

Helpful Report

Posted 10 years ago

Dear Paul, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with the service received and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. I would like to suggest to contact directly our Customer Loyalty team for click and collect order, we will be happy to help you: http://www.decathlon.co.uk/customer-loyalty.html We hope to see you soon for a better experience at Decathlon! Please apologise for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

“You send me too many emails asking for feedback”

Helpful Report

Posted 10 years ago

Dear Alex, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with the amount of communications your receive from Decathlon. I will forward your comment to our communication team. Please apologise for any inconvenience caused and feel free to contact us for any questions. Have a nice day!

Posted 10 years ago

“Decathlon wednesbury didn't even know they had received my bike, I had to ring up the helpline to find out where it was as it was taking far too long to pick up and collect. As I was using public transport at the time, I found it annoying that they didn't know, as I could have saved a pretty penny by commuting on my bike instead of public transports. Dissapointed”

Helpful Report

Posted 10 years ago

Dear Samuel, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with the service received in store and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. I would like to suggest to contact directly our Customer Loyalty team for click and collect order, we will be happy to help you: http://www.decathlon.co.uk/customer-loyalty.html We hope to see you soon for a better experience at Decathlon! Please apologise for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

“Really disappointed! After a week I received an email saying, "Your order has been cancelled!" The explanation given in the email was that as it had taken longer than 7 days (expected delivery date exceeded) to process my order paypal was declining payment. When I go to my paypal account it looks as if payment has been made and then refunded, when I rang up decathlon and asked about it they said that there was a problem with my paypal account. They did say that to compensate they would email me a 10% discount voucher, but this has not arrived (not that I want to use decathlon again). So I do not have the items that I wanted and I do not have time to reorder from someone else before I go on holiday. I have always loved using decathlon in the past, great products and fast delivery, but sadly this has changed my opinion.”

Helpful Report

Posted 10 years ago

Dear Rachel, Thank you for the time you spent for giving us your feedback. We are sorry to hear you have experienced problems with your order and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. I would like to confirm you an email with your promotional voucher has been sent to your personal email address. We hope you may give Decathlon a second chance for a better experience! Please apologise for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

“Orders arrive never on time. You cannot track properly the order...:-( It is due to 2 different stocks, one in UK and one in France. But it should be better to know precisely what is available for when instead of receiving the answer that everything is available without giving us the real delay it will take to have our order.”

Helpful Report

Posted 10 years ago

Dear Marie-Laure, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our deliveries and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. You can check the stock and the estimated delivery date when you fill the basket in our website and upon the dispatch of your order you receive a confirmation email and shortly after you are able to track your order. We hope to see you soon for a better experience at Decathlon! Please apologise for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

“Very dissapointed and won't be coming back! We payed s for faster delivery and our product didn't arrive for about 10days after which we was told 3days. Played a lot of money to miss out as needed the product within the four days..”

Helpful Report

Posted 10 years ago

Dear Eric, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our deliveries and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. I would like to inform you your order placed on the 27/06/2015 was prepared and shipped on the same day the 27/06/2015. If you are not satisfied with the delivery services you may contact directly Royal Mail on 03457740740. We hope to see you soon for a better experience at Decathlon! Please apologise for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

“Quality of merchadise excellent, delivery by DHL abosolutely PANTS.”

Helpful Report

Posted 10 years ago

Dear Steve, Thank you for the time you spent for giving us your good feedback! We are sorry to hear you are not satisfied with the delivery and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. I would like to confirm you can forward your complaint directly to DHL calling the 08442480844 or via their website: http://www.dhl.co.uk/en/express/tracking.html We hope to see you soon for a better experience at Decathlon! Please apologise for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

“Someone high up in Decathlon could do with talking to me. The negative feedback based on personal experience I can offer will be both shocking and informative for your Company. So angry am I about my Bike purchase that I am tempted to escalate the matter. Not to Decathlon as I have lost faith in you, but to B'Twin themselves!!!!”

Helpful Report

Posted 10 years ago

Dear Mike, Thank you for the time you spent for giving us your feedback. We are sorry to hear you experienced problems with your bike. We appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. You may contact our Customer Loyalty team via contact form and explain your situation: http://www.decathlon.co.uk/customer-loyalty.html We hope to see you soon for a better experience at Decathlon! Please apologise for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

“Took delivery of mountain bike parts missing have contacted decathlon to send me part that are missing and I am still waiting very poor customer services”

Helpful Report

Posted 10 years ago

Dear Andrew, Thank you for the time you spent for giving us your feedback. We are sorry to hear you experienced problems with your product. We appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. I would like to confirm you my colleague already sent the spare part to you, we were just waiting for your answer. We hope to see you soon for a better experience at Decathlon! Please apologise for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

“ordered online to pick up in store. When traffic got in way, phoned up to cancel, took ten minutes for stockport to answer. They were unable to cancel, but said it would cancel it self and I would recieve money in my account 4 working days later. It's now 7 days later. Not good enough, never had this problem with the spanish decathlon only seems to be GB store.”

Helpful Report

Posted 10 years ago

Dear David, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with the service received in store and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. I would like to suggest to contact directly our Customer Loyalty team for click and collect order, we will be happy to help you: http://www.decathlon.co.uk/customer-loyalty.html We hope to see you soon for a better experience at Decathlon! Please apologise for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

Decathlon is rated 4.4 based on 11,527 reviews