Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i spent 3hrs in decathlon croydon, after choosing a bike, the model i choose it took a total of 3 bikes of the same model before they got one to work properly. They kept changing operatives to work an the bike eventually when it was correct, they could not even dust it where it had been sitting in the rack, on reflection poor customer service could not even offer me anything to compensate me for the inconvenience because it should not have taken this long, on reflection I should have gone else where, where I think I would be better thought of”

Helpful Report

Posted 11 years ago

Dear Peter, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our service provided and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 11 years ago

“I was very unhappy with the poor service I received from yourselves. Not only did I had to wait nearly a week for my order of a wet suit but when I had my mum pick it up we were very disappointed to find you had then sent a cycling helmet. I am unsure of how you get a wet suit mixed up with a helmet. I then had to phone to complain to which I was passed on to 4 different members of staff who all claimed they didn't know how to use the system . I then had to travel all the way back to bring the helmet back only to be told you had the wet suits in stock at the store. I had already gone to sports direct to then purchase my suit. So I would say the service was extremely poor and would not use you again .”

Helpful Report

Posted 11 years ago

Dear Amanda, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our products and service provided and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 11 years ago

“Ordered using click and collect service, 24hr delivery, goods failed to arrive. Forced to purchase in store same items, therefore had to pay twice. Took nearly one month and phone calls to credit the none delivered items.”

Helpful Report

Posted 11 years ago

Dear Rob, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our products and service provided and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 11 years ago

“We received the wrong sized mask and inquired about it. Never heard anything. Pretty bad service.”

Helpful Report

Posted 11 years ago

Dear Scott, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our products and service provided and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. I would like to confirm Decathlon Customer Loyalty team replied to you on 11/06/2015 and sent an email address provided on your account. We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 11 years ago

“description was incomplete item was and old model Nike ballistic 4.1we thought we were buying the ballistic 4.3. ordered size 6.5 and was sent size 6”

Helpful Report

Posted 11 years ago

Dear Nigel, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our product and service provided and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions if you wish to return the product. Have a lovely day!

Posted 11 years ago

“We had an extreme lack of customer service from decathlon along with unhelpful responses for simple questions. We would never use decathlon again, Halfords ended helping us out because decathlon couldn't. Considering we had just bought a £400 tent from them i would have expected better. Stay clear and give your money to a decent customer focused business.”

Helpful Report

Posted 11 years ago

Dear Neil, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our product and services provided and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. Unfortunately, none of Decathlon tents will come with a pump and thi sis also advertise on each product page on our website (please see below for technical information http://www.decathlon.co.uk/air-seconds-63-xl-family-tent-6-man-id_8300026.html) We hope to see you soon for a better experience at Decathlon! Please apologise for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 11 years ago

“I recently came in to the surray quays store to buy a skateboard and a scooter for both my boys and u was showing 2in stock when I ask the staff to look cause it mite of been missed place they just said no we don't have it so I just order it online I'm a sales person my self so on my experience it was very poor even ask a manager there and he wasn't helpful as well i was spenting over two hundred pound and no one out of 3-4 people wanted to help.”

Helpful Report

Posted 11 years ago

Hello, thank you for contacting us. We are sorry to hear about the poor customer service and experience at Decathlon you received. Please accept our sincere apologies for the inconvenience we have caused you and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We hope to see you soon for a better experience at Decathlon! Please apologise for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 11 years ago

“The customer service experience was the worst ever. Apart from the delivery service that just does not delivery stuff. I called to know where to find a Decathlon near the area I am living in, and surprise they told that there was none near E14 0SR.....You have one near Canary Wahrf. Then I ordered online a simple bagpack, and not getting it in the time frame you said, with no news till I contacted you...but contacting you it is not a quick-response experience. Three days to get an answer back from customer service just to say that you will delivery the bag in four days. Now I understand why Decathlon is not famous in UK, and even more with the bad press that you are getting from me. Evenmore when after all of this happended noone contacted me to know about the delivery, or my experience.”

Helpful Report

Posted 11 years ago

Dear Fernando, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our services and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. Please feel free to contact our Customer Loyalty team, we will be happy to help you: http://www.decathlon.co.uk/customer-loyalty.html or 03454507936. We hope you may give Decathlon a second chance for a better experience! Please apologise for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 11 years ago

“I ordered size 8.5 football boots, when processed the order displayed size 5. Website error. Despite that the size was not in stock so I cancelled the initial order. I ordered a 2nd pair of size 8.5 copa mundial, and when I received the order I was sent size 8 which I then had to return to the store. Very disappointed and as a result will no longer shop at decathlon.”

Helpful Report

Posted 11 years ago

Dear Graeme, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our services and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. Please feel free to contact our Customer Loyalty team, we will be happy to help you: http://www.decathlon.co.uk/customer-loyalty.html We hope you may give Decathlon a second chance for a better experience! Please apologise for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 11 years ago

“Poor customer service wrong power supply supplied with equipment purchased contacted customer service who sent wrong one again Numerous calls made no one returned my call took over a week of me chain decathlon to get it finally resolved I will never purchase anything from decathlon again”

Helpful Report

Posted 11 years ago

Dear Ian, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our services and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. Please feel free to contact our Customer Loyalty team, we will be happy to help you: http://www.decathlon.co.uk/customer-loyalty.html We hope you may give Decathlon a second chance for a better experience! Please apologise for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 11 years ago

“Sent the wrong size, didn't have the shorts in time then for my holiday”

Helpful Report

Posted 11 years ago

Dear Laura, Thank you for the time you spent for giving us your feedback. We are sorry to hear you have experienced problems with the size of your product. I will send you by email all the instruction to send us back the item and ask for a refund or a replacement. We hope to see you soon for a better experience at Decathlon! Please apologise for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 11 years ago

“My bike arrived damaged, which had to be returned, then I was told it was out of stock and due in around 23rd July and so I had to wait for a replacement. I phoned 2 or 3 times after that date and was told the L and XL bikes had arrived and the M was due in soon. On my final phonecall I was told that they didn't know when the bike would be coming in in the M and that I should have been given a refund in the first place. I had now been waiting for a month! I was also told that it wasn't Decathlon's fault and it was the fault of the supplier! The customer services person I spoke to on this occasion didn't seem at all bothered at the inconvenience that I had been caused. I have been extremely disappointed and doubt whether I would ever make an online purchase from Decathlon again, certainly not for an expensive item.”

Helpful Report

Posted 11 years ago

Dear Sarah, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our services and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. Please feel free to contact our Customer Loyalty team, we will be happy to help you: http://www.decathlon.co.uk/customer-loyalty.html We hope to see you soon for a better experience at Decathlon! Please apologise for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 11 years ago

“Please stop sending me emails. I made of clear I didn't want to be sent emails when I signed up and have ubsubscribed several times since.”

Helpful Report

Posted 11 years ago

Dear Chris, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with the amount of communications your receive from Decathlon. I will forward your comment to our communication team. Please apologise for any inconvenience caused and feel free to contact us for any questions. Have a nice day!

Posted 11 years ago

“Very Poor, Owned the bike for a week before the pedals started becoming loose, me and a friend tightentend the pedal, but it come's loose, apart from the rubbish pedals it has also got a puncture that was caused by a flimsy twig of a bush, went straigt through the nylon tyre and ripped the inner tube. Also this bike is used about once a week to communte on the roads so for a mountain bike this is ridoculus quality. Gary B. (sorry for bad spelling/grammar)”

Helpful Report

Posted 11 years ago

Dear gary, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with the products received and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. I would like to suggest to contact directly our Customer Loyalty team for your orders, we will be happy to help you: http://www.decathlon.co.uk/customer-loyalty.html We hope to see you soon for a better experience at Decathlon! Please apologise for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 11 years ago

“These comments relate to your Edinburgh store. 1. Unable to telephone the store during opening hours. 2. When collecting my new bike staff went on dinner break leaving the bike unfinished. 3. After 1.5 hours waiting for the bike to be assembled the bike was found to be damaged. 4. At home the first time the bike was used it was found to have broken gears. 5. Unable to telephone the store to report this fault. An answering machine told me that the store was closed when it was open. 6. Called Customer services at head office who supplied a "Duty" phone number so I could contact the Edinburgh store. To summarise: Negatives 1. Unable to contact an open store. 2. Product damaged in transit and not tested before I took it home. 3. Product faulty 4. Some staff were very unhelpful. Positives 1. Customer services listened 2. Some staff were very helpful. 3. Refunded immediately. I do not intend to shop at Decalthon in the near future.”

Helpful Report

Posted 11 years ago

Dear Anne, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our service in store. Please contact your local store team directly as unfortunately our online team doesn’t have facility to enable us to aid you with your comment: http://www.decathlon.co.uk/decathlon-stores.html Using this link you can find the nearest Decathlon Store to you, find their contact (opening times, telephone number and address), you also have the option “@Contact my store” which will allow you to send an email straight to the store. We hope to see you soon for a better experience at Decathlon! Please apologise for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 11 years ago

“I paid my items...and I'm still waiting for them...not on the shop...not at home...now sending me again to the shop...is the worst customer service EVER!!!I won't use the online shopping in decathlon ever again. Completely DISASTER!!!”

Helpful Report

Posted 11 years ago

Dear Olga, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with the services received and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. I would like to suggest to contact directly our Customer Loyalty team for your order, we will be happy to help you: http://www.decathlon.co.uk/customer-loyalty.html We hope to see you soon for a better experience at Decathlon! Please apologise for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 11 years ago

“My last shopping experience was very poor. I purchased an item and paid a not inconsiderable delivery charge to receive the item before going on holiday. A delivery date was agreed but the delivery company decided to deliver on another day when I wasn't at home and then left the item in their warehouse. By the time Decathlon informed me it was not possible for me to receive the item before I left to go on holiday. Whilst the fault may lay with the delivery company not delivering on the right day and then not redelivering the item, my contract was with Decathlon with whom I had paid money to have the goods delivered as agreed.”

Helpful Report

Posted 11 years ago

Dear Brendan, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our deliveries and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. I would like to confirm you can forward your complaint directly to DHL calling the 08442480844 or via their website: http://www.dhl.co.uk/en/express/tracking.html We hope to see you soon for a better experience at Decathlon! Please apologise for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 11 years ago

“only problem was delivery which took weeks to happen and the explanation given by your transport company was not correct”

Helpful Report

Posted 11 years ago

Dear Stuart, Thank you for the time you spent for giving us your good feedback! We are sorry to hear you are not satisfied with the delivery and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. I would like to confirm you can forward your complaint directly to 2md calling the 01889272076 or via their website: http://www.2mdltd.co.uk/ We hope to see you soon for a better experience at Decathlon! Please apologise for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 11 years ago

“Ordered a bike and changed my mind requested refund in 29 June 2015 . Today is 10 July and I've been told I might get my money back in my account sometime next week !!!”

Helpful Report

Posted 11 years ago

Dear Kelly, Thank you for the time you spent for giving us your feedback. We are sorry to hear you have experienced problems with your refund. We appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. In order to refund a payment made in store at the tills we need to ask the credit card details as in the online system there are no records, this is why the procedure can take longer than usual. Thank you for your patience. Please apologise for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 11 years ago

“I have been a big fan of Decathlon for years but I have noticed that quality has dropped significantly. I bought a basket for my bike and the quality of the screws was so poor that it was impossible to to remove the screws. Besides the basket broke after 6 months. On top of that the brake of the brand new bike broke after 2 weeks and I am still waiting for your French colleagues to send me the broken spare part. I have been waiting for 3 months now. Happy to discuss. Regards, Florent Beluche florent.beluche@gmail.com”

Helpful Report

Posted 11 years ago

Dear Florent, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with the productsreceived and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. I would like to suggest to contact directly our Customer Loyalty team for your orders, we will be happy to help you: http://www.decathlon.co.uk/customer-loyalty.html We hope to see you soon for a better experience at Decathlon! Please apologise for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 11 years ago

Decathlon is rated 4.4 based on 11,542 reviews