Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ORDER N° 284253 1763608 Rockrider 500 Mountain Bike M 1 Delighted with the bike I purchased for my husband but utterly disappointed in the condition I picked it up in including: - Flat tyres - a chain that has never seen any grease - gear levers never even attempted to be lined up on the handlebars neither correctly at even at least level. To add to this, having to request help to lift the bike into my car at 7 months pregnant. The bike left the store in an extremely non road worthy condition. If I lived in closer proximity of the store, yes I would have taken the bike back to the store to demonstrate the condition it was in, but I didn't fancy an hours round trip.”

Helpful Report

Posted 10 years ago

Dear Gemma, Thank you for contacting us. We are sorry to hear you have experienced problems in our store. We really appreciate the time you have taken to give us your feedback and we apologise for any difficulties you have experienced with our service. If you could book an appointment to any of our workshop our bikes experts will be happy to help you. We hope you may give a second chance to Decathlon! Thank you for your understanding. Please feel free to contact us for any further questions. Have a lovely day!

Posted 10 years ago

“Due to delays with delivery I waited 4 weeks for my bike. I do however understand this happens, but after being promised delivery dates several times, I wasn't pleased to be kept waiting. Bike on the other hand was fantastic and very easy to throw together. Poor delivery service But great company with great products.”

Helpful Report

Posted 10 years ago

“I would love to be able to review the product (table tennis table) I bought from Decathlon on 28/6, but regrettably I have yet to receive it over 2 months later. I note that I have already paid for it as well, unlike Amazon who only charge upon despatch. Terrible service, terrible company, will not be using you again.”

Helpful Report

Posted 10 years ago

“First order came very quickly, but all items were wrong, returned everything, reordered the items and was disgusted to find once again that all the items were again wrong. Returned everything again with a note to say that everything was wrong, no apology from decathlon just very poor service. Will not be using the service again”

Helpful Report

Posted 10 years ago

“I ordered and paid for two pair of cycling glasses being told the glasses would be in store in under a week However the truth being some 3 weeks later ----No glasses.Following this I requested my money back which the manager did,I still wanted the glasses and the manager promised to E mail me when the glasses were back in store as of 1 month later I am still awaiting any information from him Any wonder why I have such a poor impression of Decathalon in Coventry”

Helpful Report

Posted 10 years ago

“I had my delivery delayed for 2 weeks and no information was given to me on how to organize a delivery. Was very disappointed with the service as I am a client for two countries in Portugal and UK and never had such a bad assistance on my queries relating to the items I bought. I felt that the instructions for the bike I bought weren't helpful and I found myself having to find a way by presumption of what I thought was the right way to put the bike in the right way. And resulted on me not being able to ride my bike for that week as I asked for proper instructions and tools to put the bike up and running. That resulted on the same instructions and same bad quality tools being delivered to me so I was so not happy with that as my requests weren't answered, I then had to go to Reading store to finally have my bike looked at. I am not happy with the service and have in someway been keeping myself out of buying anything from decathlon as I said I am a great client and find myself not buying quite a lot of equipment's from you.”

Helpful Report

Posted 10 years ago

“Initial order received, correct item but wrong size. Used online process to return and obtain correct size, again wrong size received. Didn't want to go through process again so asked for full refund which was received”

Helpful Report

Posted 10 years ago

“I am not happy as the shoes I ordered did not arrive within a week to the selected store (yes, in store delivery!) and then the size i ordered was not the correct one! I understand there is an issue wkth eu to uk sizes, but i selected 8.5 uk and received 9 uk... Would not recommend online orders especially on shoes!!”

Helpful Report

Posted 10 years ago

“I went to pick up my order and it wasn't complete.. The missing item was the one I most needed that same day... It was delivered the next day to my address no charge, but well.. It's the first time ever that happens that I buy something so in advance and the order it's not complete when they ask me to go and pick it up..”

Helpful Report

Posted 10 years ago

“My Parents Bought a toddlers bike from one of your stores, within 6 months back freewheel sprocket stopped working - These bikes have a 2 yr if not im told a lifetime guarantee. Sales staff simply said no receipt no deal basically not interested at all. This is a Decathlon 14" Calipo B-twin branded kiddies bike product and its only very recently been on sale, no more than a year i suspect- Where did she think we bought the bike from? I had to get Halfords next door to take the freewheel sprocket off the back wheel to enable replacement as your bike dept couldn't find the specific tool and then purchased a new free wheel from your internet site. This was your faulty product and receipt or not she should have replaced it. Very displeased and will not be using your store again- Mark Noble IMG_20150502_104127.jpg IMG_20150502_104152.jpg”

Helpful Report

Posted 10 years ago

Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our service provided in store and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. If you need help please do not hesitate to contact your local store, they will be able to give you the best advice. We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

“I bought a tent from decathlon and asked it to be shipped to a UPS drop-off point near my home. The tent arrived there and was then shipped away before I even knew it was there! Decathlon and UPS are at fault as both failed to notify me of the delivery. I then called decathlon multiple times on many of their numerous helplines and was redirected every time; to try and find out where my delivery was. Eventually, after way too long somebody finally admitted that they were at fault and not me. She then sent another tent to my billing address. This could have been avoided had home delivery been a free option from the beginning. Thankfully it arrived the day before I left for the festival I needed it for. No compensation was rewarded just a kind word from a call centre employee. Not going to be ordering from this website again.”

Helpful Report

Posted 10 years ago

Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our service provided and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. If you need help please do not hesitate to contact our customer loyalty team. We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

“Ordered some trainers to collect in store next day. a week went by with no confirmation email so emailed customer support. They apologised and said the order had been lost. I asked for it to be placed again, this was last week and I still haven't heard anything. Decathlon need to seriously up their game if I'm to purchase from them again.”

Helpful Report

Posted 10 years ago

“Ordered sandals for holiday five days before hand. Received an email saying expected to be ready in store for collection in 5 days (bit excessive). Arrive on day 5 late afternoon to find they weren't there and not sure exactly when they would arrive. Cancelled the order (payment up to 7 days to get it back - bit excessive). Had to email asking why payment hadn't been recredited, which prompted Customer Service to action it within a few hours it seems. Would not rely on these guys in the future.”

Helpful Report

Posted 10 years ago

Dear customer, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our service provided and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

“i spent 3hrs in decathlon croydon, after choosing a bike, the model i choose it took a total of 3 bikes of the same model before they got one to work properly. They kept changing operatives to work an the bike eventually when it was correct, they could not even dust it where it had been sitting in the rack, on reflection poor customer service could not even offer me anything to compensate me for the inconvenience because it should not have taken this long, on reflection I should have gone else where, where I think I would be better thought of”

Helpful Report

Posted 10 years ago

Dear Peter, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our service provided and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

“I was very unhappy with the poor service I received from yourselves. Not only did I had to wait nearly a week for my order of a wet suit but when I had my mum pick it up we were very disappointed to find you had then sent a cycling helmet. I am unsure of how you get a wet suit mixed up with a helmet. I then had to phone to complain to which I was passed on to 4 different members of staff who all claimed they didn't know how to use the system . I then had to travel all the way back to bring the helmet back only to be told you had the wet suits in stock at the store. I had already gone to sports direct to then purchase my suit. So I would say the service was extremely poor and would not use you again .”

Helpful Report

Posted 10 years ago

Dear Amanda, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our products and service provided and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

“Ordered using click and collect service, 24hr delivery, goods failed to arrive. Forced to purchase in store same items, therefore had to pay twice. Took nearly one month and phone calls to credit the none delivered items.”

Helpful Report

Posted 10 years ago

Dear Rob, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our products and service provided and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

“We received the wrong sized mask and inquired about it. Never heard anything. Pretty bad service.”

Helpful Report

Posted 10 years ago

Dear Scott, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our products and service provided and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. I would like to confirm Decathlon Customer Loyalty team replied to you on 11/06/2015 and sent an email address provided on your account. We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

“description was incomplete item was and old model Nike ballistic 4.1we thought we were buying the ballistic 4.3. ordered size 6.5 and was sent size 6”

Helpful Report

Posted 10 years ago

Dear Nigel, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our product and service provided and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions if you wish to return the product. Have a lovely day!

Posted 10 years ago

“We had an extreme lack of customer service from decathlon along with unhelpful responses for simple questions. We would never use decathlon again, Halfords ended helping us out because decathlon couldn't. Considering we had just bought a £400 tent from them i would have expected better. Stay clear and give your money to a decent customer focused business.”

Helpful Report

Posted 10 years ago

Dear Neil, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our product and services provided and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. Unfortunately, none of Decathlon tents will come with a pump and thi sis also advertise on each product page on our website (please see below for technical information http://www.decathlon.co.uk/air-seconds-63-xl-family-tent-6-man-id_8300026.html) We hope to see you soon for a better experience at Decathlon! Please apologise for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

“I recently came in to the surray quays store to buy a skateboard and a scooter for both my boys and u was showing 2in stock when I ask the staff to look cause it mite of been missed place they just said no we don't have it so I just order it online I'm a sales person my self so on my experience it was very poor even ask a manager there and he wasn't helpful as well i was spenting over two hundred pound and no one out of 3-4 people wanted to help.”

Helpful Report

Posted 10 years ago

Hello, thank you for contacting us. We are sorry to hear about the poor customer service and experience at Decathlon you received. Please accept our sincere apologies for the inconvenience we have caused you and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We hope to see you soon for a better experience at Decathlon! Please apologise for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

Decathlon is rated 4.4 based on 11,533 reviews