Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,527 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,527 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Decathlon have some very great products, but the online shopping is the worst (by far) I have ever seen since many years ! Not on the website itself but mostly and the shipping and customer services. Estimate delivery are never due (4 times shopping, always late....), click and collect, went to the collect store (as ordered and mail confirmation), no order at this store and nobody able to tell me in witch store it was sent ... Just the good thing in that is the refund is quick (hopefully cause must be use oven !) No apologies and no commercial act to keep customer happy when complain multiple time :( Forget the online shopping with Decathlon, just go directly to the store.”

Helpful Report

Posted 9 years ago

“On the black friday i did order 2 Bodybuilding T-shirt. My order have been confirmed by e-mail. ( We are delighted to inform you that your order DCUK2062832 placed on the 28/11/15 has been successfully created and is now in progress. Your estimated delivery date is the 03/12/15 ) Then the 3rd december I receved an other e-mail to tell me that my order was concelled without any explanation. (Unfortunately, we have had to cancel your order DCUK2062832.) I was a really good Decathlon's costumer in France before I moved 8 months ago and I was really happy to participate at the devellopement of your brand in UK by continue to adrevt around me. But now I can tell you that I m not sure I will buy something from Decathlon anymore. Regards”

Helpful Report

Posted 9 years ago

Thank you for leaving a review. We are sorry to hear that there were problems with your order. We can confirm that your order was cancelled because we did not receive a response to the email informing you that your item was out of stock and offering an alternative. Now you have been refunded if you wish to have any other items you will need to place a new order. Have a nice day.

Posted 9 years ago

“When purchasing my bike the gears were so badly set up that Decathlon told me to get a mechanic to help. This was done at a cost of £20. I was then reimbursed. Recently I had an accident and the crossbar snapped. I informed Decathlon and I was told that I could have a full refund. When I recieved my full refund Decathlon deducted £20. Very disappointed with Decathlon as they refused to reimburse me £20 which I had to pay for a faulty gear set up.”

Helpful Report

Posted 9 years ago

Thank you for leaving a review. We are unable to refund any amounts more that the original amount that you have paid us. The goodwill gesture of repairing local bike workshop costs rather than using our own workshop is that the bike is kept. A condition of this is if this is returned at a later date then we are unable to refund the bike and these repair costs. An option of an exchange is given instead of repair in this original case. I can see that you were offered this in the form of a voucher. If you are experiencing any further problems please do not hesitate to contact us. Have a nice day.

Posted 9 years ago

“Service is terribly slow, with everything you need to write e-mails, otherwise it takes forever!!!!!! I'm really not happy, and would not recommend anyone purchasing online in Decathlon!!!!”

Helpful Report

Posted 9 years ago

Thank you for leaving a review. There are many ways of contacting us along side emails including by phone and our chat. We aim to reply to all emails within 24 hours. If you are experiencing any problems with your order please do not hesitate to contact us. Have a nice day.

Posted 9 years ago

“I ordered 5 items, but just arrived 4, I contacted with the customer service and they send me again the item. After that, I did a refunf following the website instruction but the company send me again the 2 items same size and model even I wrote in the reviews that it wasn´t my size, and I contacted again with the customer service. The customer service offered to me pay the post to finished the refund. But never give back the money even when I have the post conformation that the parcel arrived to the destination so I´m really disappointed with the on-line sales deparment.”

Helpful Report

Posted 9 years ago

Thank you for leaving a review. The reasons replacements were sent is because this is the option that was selected on the returns form created online. We can see that you have since then be refunded for this. Regarding the postage refund we have no record of the proof of return which is why you have not yet been refunded. If you could send this to us via our contact form we will be able to process this. https://www.decathlon.co.uk/en/contactUs Have a nice day.

Posted 9 years ago

“Ordered 3x Pairs of little boys Tennis Trainers, as i needed half sizes and they had them in stock in time for their next match; However, after 2 returns and them loosing my last return, i still have no trainers for 2 of the boys more than 1 month later. Would rather of paid more now in hindsight and gone anywhere else!! My little boys are missing matches all because Decathlon cant get the order right, and worst blame the customer when they loose the return 3rd time round.”

Helpful Report

Posted 9 years ago

Dear Debbie, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our service and we really appreciate your review as we are trying to improve ourselves every day to make sport more accessible to everyone. Please do not hesitate to contact our Customer Loyalty team on 0207064300 or via contact form https://www.decathlon.co.uk/en/contactUs and we will be happy to help you with your returns. We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 9 years ago

“Hi, I didn't received my gloves and the hat I order. Can you tell me if you have any informations in your side ? Best regards, Damien”

Helpful Report

Posted 9 years ago

Thank you for contacting us, We apologise there are items missing from your online order, please contact Decathlon's Customer Loyalty Team on 0207 064 3000 (available Monday - Friday 9 am - 8 pm, Saturday 9 am - 6 pm, Sunday 12 pm - 8 pm) regarding this so that they can resolve the matter. Alternatively you can contact us using our contact form via the following link: https://www.decathlon.co.uk/en/contactUs Please accept our sincere apologies for any inconveniences caused.

Posted 9 years ago

“I bought some things on the 17th OCtober. I ask for refund and sent back an item before the end of October and I am dint receive any refund yet. Maria del Valle 07445371313”

Helpful Report

Posted 9 years ago

Thank you for taking the time you review your order via decathlon.co.uk We contacted you on 24-10-2015 upon receiving your return however no online returns was recorded so we requested for you to contact us confirming whether you wanted an exchange or a refund of the returned item, as you are awaiting a refund this will be processed, you will receive an email to confirm within 24 hours. We apologise for any inconveniences caused. Have a wonderful weekend.

Posted 9 years ago

“1) Ordered item for delivery to house (in stock on web page) - few days later informed out of stock, no more coming in, transaction cancelled. 2) Few weeks later, ordered item for collection from Wednesbury store (in stock on web page) - informed by phone after I had to chase up store that only 1 in stock which had been reserved by someone else, transaction cancelled (even though web page still stated in stock at store) 3) Few more weeks later, ordered item for delivery to store - hooray it arrived and finally able to collect.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to review your service with Decathlon. We apologise for the inconveniences caused by your previous orders, we are aware our website is not perfect and are making efforts to improve out logistics so that our customer will not purchase items only for them to go out of stock. We are glad you received your order in the end and once again apologise for the previous purchases. Have a wonderful weekend.

Posted 9 years ago

“Spam merchants - you're automatically subscribed to their email distribution list with any online purchase and the only way to unsubscribe is in-store, which makes internet shopping pointless if you care for your privacy. PATHETIC!”

Helpful Report

Posted 9 years ago

“Awful....ordered a pair of size 8.5 rugby boots. They sent a 9, I sent back with a note saying I ordered a size 8.5 please replace. They sent another pair....size 9. I have returned and requested a refund. 2 weeks later, they have received my returned boots but not processed my refund. I have emailed and been informed there was an error but the refund will now be processed my. All in all a really bad experience and wont be ordering from them again.”

Helpful Report

Posted 9 years ago

“Back pack was so small,couldn't fit anything in it,total waste of money.”

Helpful Report

Posted 9 years ago

Thank you for having taken your time to send us your feedback, your opinion is very important to Decathlon. We suggest you to have a look at our backpack range in which you will find all our options as the one you have originally purchased is our smaller bag, 10L. Have a great evening.

Posted 9 years ago

“Ordered a riding hat, I was advised it was shipped, 4 days later I received an email thanking me for returning it. I never even received it!!”

Helpful Report

Posted 9 years ago

Thank you for leaving a review. We are sorry that you did not receive your order. We can see that it was returned to us by the carrier and you have since received a refund. If you have any problems please do not hesitate to contact us. Have a nice day.

Posted 9 years ago

“I'm really disappointed from them. Charge me £30 whitout to the me why. I never shopping again from them.”

Helpful Report

Posted 9 years ago

Thank you for having taken your time you to send us your feedback. Your opinion is very important to Decathlon and it help us to improve however we are a bit confused as we are not able to see the charge of £30. Please feel free to give us a call as we will find your best solution to your problem. We do apologise for all the inconvenience caused. Have a nice evening.

Posted 9 years ago

“My first order from Dathlon, and my last. Customer Return info very poor. Review section poor. Product was pretty bad, snow boots that I could get my whole arm down inside them when wearing them! Hardly the snug fit I was promised.”

Helpful Report

Posted 9 years ago

Dear Michael Thank you for contacting us and thank you for having taken your time to send us your feedback. We are sorry to hear that you experienced problems with your order. We would like to restore your faith in Decathlon and we hope your future experiences with us will be more pleasant and enjoyable. We do apologize for all the inconvenience caused. Have a nice evening.

Posted 9 years ago

“Great service order on Tuesday there on Thursday perfect fit ! Horse looks very smart!!”

Helpful Report

Posted 9 years ago

Dear Corinne Thank you for contacting us and thank you for having taken your time to send us your feedback. We are happy to hear that you are satisfy with the item and with the service provided. Have a great evening!

Posted 9 years ago

“I am only a medium size but I ordered a large size to be on the safe side. Upon receiving the goods I found even the lage size was to small. Couldnt be bothered to send it back.”

Helpful Report

Posted 9 years ago

Thank you for leaving a review. We are sorry to hear that the size you ordered was not suitable. You can find more information about returns here http://www.decathlon.co.uk/return-policy.html If you require further advice on sizing you can contact us or one of our stores directly. Have a nice day.

Posted 9 years ago

“I placed an order online for approx 40 crop tops and was given a delivery date to collect instore. When I got into the store to collect I was told my order wasn't there, the lady said at the till that they never arrive on the delivery date and they normally arrive the day after!! I asked her 'why have a delivery date then' to be told here was nothing she could do. I live approx 1 hour away from our nearest decathlon so was not happy about coming back the next day. I had a printing company waiting to print them the following day. The lady on the till said she couldn't find a tel number to call, so I looked on the website and found a number myself and gave it to the lady of which she got an answer straight away. However I was still told there was nothing they could do other than cancel the whole order! In the end I had spent so long in there I decided to cancel the whole order. I will not be purchasing anything else from decathlon after my customer service experience in the Nottingham Giltbrook store. I believe the lady's name was Grace.”

Helpful Report

Posted 9 years ago

Thank you for leaving a review. All of the dates given for orders are estimated delivery dates so there is no guarantee that the order will be available on this day. For all click and collect orders you should not go to the store until the email has been received stating this is ready to collect. If you wish to review the service you received in store you can leave a review my going to "my store" on our website. Have a nice day.

Posted 9 years ago

“Won't use the helmet until the ski season so no review. Please stop sending requests.”

Helpful Report

Posted 9 years ago

“After ordering a pair of trousers from decathlon I received the incorrect size. From returning and receiving new pairs it totalled to 7 pairs being delivered to my house which wasted my time and effort in returning them. The fault was then discovered on the website which was displaying US sizing but once going through production they were sending EU sizes.. I received zero compensation for my wasted time and effort. I have finally got the correct size after numerous phone calls and emails. In the future I will not be shopping with decathlon.”

Helpful Report

Posted 9 years ago

Thank you for leaving a review. The sizes advertised on our website are universal sizes as these are recognised in all countries however because Decathlon are a French company the label is different. This means that you were receiving the correct size. I can see that you were refunded your return postage costs as a goodwill gesture in this case. If you have any further questions regarding sizing you can have a look at our size guide or contact us directly. Have a nice day.

Posted 9 years ago

Decathlon is rated 4.4 based on 11,527 reviews