Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,527 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,527 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was told that all my details in my phone wasn't enough ID proof even though my phone is built with a finger scanner has my bank details my debit card pictures of me my emails etc. Manager was very rude.”

Helpful Report

Posted 9 years ago

Dear Trevor, I am sorry to hear you have experienced problems with your visit to the store. If you wish to contact directly your local Decathlon store and manager please use the following link: http://www.decathlon.co.uk/decathlon-stores.html Using this link you can find the nearest Decathlon Store to you, find their contact (opening times, telephone number and address), you also have the option “@Contact my store” which will allow you to send an email straight to the store. Thank you for your patience. Please accept our apologies for any inconvenience caused and feel free to contact us for any further questions. Have a good day!

Posted 9 years ago

“I was sent the wrong model of the watch I bought . This was the second time the wrong model ( colour) was sent which makes me think you don't have all the range you advertise and just send what's ever in stock. I can't be bothered sending it back but won't be buying from you again!”

Helpful Report

Posted 9 years ago

Dear Fred, Thank you for contacting us. I am sorry to hear you have experienced problems with your order. I would like to confirm you I have just sent you an email with all the instruction to send us back the product free of charge if you wish. We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 9 years ago

“The shop is great and the kit you sell is brilliant, but that all goes wrong when a customer orders something on-line. Once they have your e-mail address you get bombarded several times per day with spam messages and its impossible to stop them. Decathlon - please leave me alone.”

Helpful Report

Posted 9 years ago

Dear Anthony, Thank you for contacting us. I am sorry to hear you have experienced problems with our communications system. Regarding your request, I would like to confirm you I have changed your communications preferences into your personal account and now the option is "OFF". Please allow up to 48 hours for the change to be effective and not that you might receive few emails for this week as it is an automatic system already scheduled. Thank you for your patience. Please accept our apologies for the inconvenience caused and feel free to contact us for any further questions. Have a good day!

Posted 9 years ago

“Had a few issues with delivery where I was told the wrong dates and told to wait in and the item did not come because it was out of stock and no phone call... I got the exchange which was fine but not the best bike for the money and time I invested.”

Helpful Report

Posted 9 years ago

Dear Michael, We are sorry to hear you experienced problems regarding your order. At Decathlon we pride ourselves on making the customer happy, if you are not satisfied with your product you have 365 days to return it for a full refund or exchange from day of purchase.. Please accept our apologies for any inconvenience this has caused. Thanks for your understanding and have a pleasant day.

Posted 9 years ago

“Bike ordered for my daughters birthday well in advance. Delivery scheduled for the Tuesday. Took a day off work, waited all day. No bike. Email arrived to say would now come Thursday. On Thursday I got my parents to wait in, I couldn't take another day off. No bike came Thursday. Got a further email to say it would be delivered on Friday. This time I got my neighbour to wait in for it. 4pm Friday, my neighbour phones me at work to say no bike yet. I call Decathalon and they advise me it will be Monday before the bike arrives. You try telling a 4 year old they won't be getting their birthday present on their birthday. NOT GOOD ENOUGH DECATHALON. APPALLED BY THE SERVICE. WONT BE USING YOU AGAIN.”

Helpful Report

Posted 9 years ago

“The wrong parcel was delivered. The delivery was signed for and so it has been closed on the website!”

Helpful Report

Posted 9 years ago

“Tuke them 3 weeks to deliver, when I collect the goods t-shirt missing, send me a email telling me thy will send me £10 voucher, witch thy never send it to me, I will naver order from decathlon agn”

Helpful Report

Posted 9 years ago

“My original order was due to arrive at the store within 3 working days. I checked with the store on 2 occasions after 5 days only to be told the order hasn't arrived. It was only after 2 lengthy telephone calls it was found that the goods were lost. The goods had to be ordered again and I had to wait a further 3 days before receiving them at home.”

Helpful Report

Posted 9 years ago

“I purchased a product and was not informed of when it was despatched (especially as it was sent to an intermediate address rather than my home address). In trying to contact the company to have it re-sent their website does not work so there is no way of getting in touch with them. Very poor.”

Helpful Report

Posted 9 years ago

“Very, very stisf. Thank You!”

Helpful Report

Posted 9 years ago

“You sent me the wrong order in the post and I had to take order back to the shop in Reading Berks, because the website would not let me return item without getting a refund as only wanted my original order. Not very happy and out of an hour and half of my times as wells petrol money!”

Helpful Report

Posted 9 years ago

“Returns in store took 45 minutes and I had to argue to get the price on my invoice refunded, even the delivery charge was argued about. I will never order again.”

Helpful Report

Posted 9 years ago

“Never again will I use Decathlon”

Helpful Report

Posted 9 years ago

Dear Gareth, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our services. Please feel free to contact our Customer Loyalty team by phone on 02070643000 or via Contact form: http://www.decathlon.co.uk/customer-loyalty.html We hope you might give a second chance to Decathlon in the future. Have a lovely day!

Posted 9 years ago

“I received goods I did Nt order and now I have to return them, totally unacceptable”

Helpful Report

Posted 9 years ago

“ordered size uk11 sent uk11.5 told i ordered the wrong uk 11 size as they deal in eu sizes asked for replacement to be sent to address as its a 50 mile round trip to store but they have sent to the store! not impressed one bit”

Helpful Report

Posted 9 years ago

“Some time ago I ordered on the website Decathlon two fleece but the size was too small so I sent a package to the address asking for their conversion into larger. I received a return package, but the package was not even open the ordered product not replaced.”

Helpful Report

Posted 9 years ago

“Poor customer service, waste of money.I would not recommend any body to visit this place.”

Helpful Report

Posted 9 years ago

“Will never order online from decathlon again very poor service”

Helpful Report

Posted 9 years ago

Thank you for leaving a review. Are you experiencing any problems with your order? We can see from the order that this was delivered on time and there has been no contact regarding any problems with this order. We are always trying to improve our service so we would like to know where you experienced problems. have a nice day.

Posted 9 years ago

“No respect for data protection. I have asked them to delete my account and stop emailing me but they continue to do so.”

Helpful Report

Posted 9 years ago

Thank you for leaving a review. We can see that your account has been deleted as we are unable to see your details in the system but please be aware that this can take up to 10 days for the process to be completed. If you are still receiving emails please do not hesitate to contact us. Have a nice day.

Posted 9 years ago

“never received my order. Had to email customer service about 10 times, so ended up asking for a refund. For a paid for delivery, service was really poor I'm afraid”

Helpful Report

Posted 9 years ago

Thank you for leaving a review. We can see that this item was dispatched from us and was delivered by the carrier however as this was claimed it was not received an investigation had to be opened for the parcel. This is a standard procedure and can time time to occur. we can see that you were refunded for this order. Sorry for any inconvenience caused. Have a nice day.

Posted 9 years ago

Decathlon is rated 4.4 based on 11,527 reviews