Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,527 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,527 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worst online shopping experience I have ever encountered. Clearly no-one had tested the Uk version of the site - parts of it were in French. The payment transaction flow just didn't work and the site forced me to pay twice, once by Paypal and again by credit card. Click and collect took far too long. Thankfully I managed to cancel my order and get both payments back. Avoid this retailer online.”

Helpful Report

Posted 9 years ago

“Very poor customer service - message received to say click and collect parcel at store ready to collect - it wasn't! No reason given for incompetence no support or help offered.”

Helpful Report

Posted 9 years ago

“Went to store to exchange an item at Southampton, asked young man where I should go for this, and he snapped at me "Go to the back of the queue". Charming. Will avoid in future.”

Helpful Report

Posted 9 years ago

Thank you for giving your feedback. We are sorry to hear you have experienced problems with our staff. Please, accept our apologies for the inconveniences caused. We will advise the Store Manager of Southampton to aware him of this issue. Thank you for taking your time writing your review and have a nice weekend!

Posted 9 years ago

“Not receive my purchase in the time advertised. Let me completely without any info until the item was dispatched. The website is broken, the help options didn't work or appear to me. If I need to purchase again online sport goods I'll avoid Decathlon online.”

Helpful Report

Posted 9 years ago

“Online experience was fine, apart from a few language translation errors on the order form. But service in store at pick up was awful. Self serve machines were broken and there was a long queue with only one person on a till. Whilst in store I picked up some socks that were on offer only to be charged a higher price at the till. I challenged the price as code and description matched the shelf offer. The manager informed me that the price at till was correct regardless of what the shelf showed. I was appalled and took a photo to make a written complaint. When he saw me take the photo his attitude changed and he said he would take the sign down and charge me the offer price. Clear mis selling and total lack of empathy to customer from staff. I won't return.”

Helpful Report

Posted 9 years ago

“THIS WAS THE WORSE ONLINE SHOPPING THE ITEMS WAS STOLEN FROM WAREHOUSE NOTHING BUT LIES FROM HELP LINE STAFF MANAGERS FAIL TO CALL YOU OR SORT OUT THE PROBLEM ITEMS NOT BEING SENT AND GOING MISSING ??? I HAD TO CALL HEAD OFFICE 3 DAYS ON THE RUN JUST TO GET NEW ITEMS SENT AFTER WAITING 2 WEEKS WITH NO CONTACT FROM THEM OVER DELAYED DELIVERY AND ITEMS GOING MISSING”

Helpful Report

Posted 9 years ago

“My order never arrived. The delivery company said they would try to rediliver a further 2 times...they tried again once. Despite someone being home order was not completed. No refund has been offered. Your company still believe the goods have been delivered. There was no option to leave with a neighbour either. Very disappointed”

Helpful Report

Posted 9 years ago

“The net doesn't stay up in correct place”

Helpful Report

Posted 9 years ago

“I bought a swimsuit for my daughter it said it was for age 14 but it was tiny. Fits my niece who is 7!”

Helpful Report

Posted 9 years ago

“Sizes are all off and the material is cheap, I wasn't expecting an amazing deal but I also wasn't expecting the t-shirts to be so poor quality”

Helpful Report

Posted 9 years ago

Thank you for contacting with us and for taking your time writing the review. We are sorry to hear you have experienced problems with the stock of our online service. We will send your feedback to our Product Manager in order to continue improving our service. Please, accept our apologies for the inconveniences caused. Thank you very much and have a nice weekend.

Posted 9 years ago

“It took a long time to dispatch my items, and then only part of my order arrived. I could only complain using an online form which took 2 days to respond to. It took another half a week for the rest of my order to be dispatched an arrive. Overall I am very dissatisfied. Once you noticed the error the rest of the order should have been shipped as a priority, not in the same way as normal orders. It would have been quicker an easier just to go to the shop and buy what i needed. I won't be using the service again.”

Helpful Report

Posted 9 years ago

We do apologize for your bad experienced with the delivery of your order. There was a problem with the sizing that made your order been delayed. However, we have sent this feedback to the Logistics Department because this service was not acceptable at all. Thank you for taking your time in posting your review. Have a nice day!

Posted 9 years ago

“I was given a delivery date which was confirmed the day before due but failed to arrive-no notification was given ,no apology made”

Helpful Report

Posted 9 years ago

Thank you for contacting us. Please, accept our apologizes for the inconveniences caused with your delivery date. We will send your feedback to our Supply Chain Manager and will let the delivery company know about this delay in order to improve the service given. In further occasions, please let the Customer Loyalty Team know this situation and they will give an estimated delivery date to the order made. Have a nice day!

Posted 9 years ago

“Never received my item, customer service is very very poor. In result NO item, NO refund, NO apologie. Biggest ever Disappointment!!!”

Helpful Report

Posted 9 years ago

Thank you for contacting us. We are sorry to hear you experienced problems with your delivery. We have tracked your parcel in Royal Mail website and we would like to confirm the order was delivered. If the parcel was not delivered to yourself, could you please check with your neighbours and in any suitable locations around the property where the parcel could have been left. Royal Mail does not require a signature for the deliveries therefore they can leave parcels to other members of the family or neighbours. If you are still unable to locate the parcel you may call directly Royal Mail on 03457740740 and check if the parcel is in the local office otherwise please contact us and we will be able to open an investigation. Thank you for your patience. Please accept our apologies for the inconvenience caused. Have a good day!

Posted 9 years ago

“I ordered a few basic fleece tops for my husband but the sizing was all wrong. I followed the website's size guide but when I received items the item size label was correct but the actual size of the tops (I measured them with a tape measure !) did not match the website's guide so had to return - all of them came up smaller than expected. Postage had to be covered by myself when returning so it was an expensive experience from start to finish.”

Helpful Report

Posted 9 years ago

Thank you for your review. We are sorry to hear that you have experienced problems with your tops. We will send your feedback to our national product manager to study this issue deeply. Please, next time you could contact with the Customer Service Team before returning your items back, and we will arrange the collection avoiding you to pay for the shipping. Thank you anyway for taking your time and give us a feedback of your experience.

Posted 9 years ago

“I'm only giving a rating of very poor because the delivery you company you used was ATROCIOUS! The staff and service and products at decathalon were actually great but the (failed) delivery of my bike caused me a great deal of stress, led me to taking unnecessary time off work and using a weekend to try to get my bike! I also spent over £20 in phonecalls to decathalon and DHL but decathalon only refunded me £10 (and only in vouchers for use at their store). I would probably return to decathalon to shop therfore in person but would NEVER get one of their products delivered due to the stess involved. Mammy people have admired my bike and i've told them where it's from but I have to day ice told more people about how dreadful dhl were.”

Helpful Report

Posted 9 years ago

Dear Caroline, Thank you for the time you spent for giving us your feedback on the delivery. We are sorry to hear you are not satisfied with the delivery service DHL provided you. We really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We will forward your advice into management. We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 9 years ago

“Decathlon have given my email details to some Tin Pot reviews co. that are now harassing me via email - I never signed up for this rubbish so why are you contacting me?????????????????????????????????????????????????????????????????????”

Helpful Report

Posted 9 years ago

Dear Christopher, Thank you for contacting us. Regarding your request, unfortunately we are not aware of any partnership with "Tin Pot reviews co." The reviews tools Decathlon is currently using are called "Openvoice" for products and stores and "Reviews.co.uk" for services. Would you be able to click on the unsubscribe option which should be available at the bottom of the email you received? Thank you for your patience and sorry for any inconvenience caused. Have a good day.

Posted 9 years ago

“I purchased a pair of ice hockey skates for my son for Christmas. I was assured that they would arrive just before Christmas - which they did. However, the blades were completely blunt and unusable. At no point in the ordering process was I told that the blades would not be sharpened. We had previously bought figure skates for my daughter which were ready to use. This was a huge disappointment as we were planning on a surprise trip to one of the outdoor ice rinks in London over the holiday period. I feel I paid for items that were not as advertised and would not use Decathlon again and warn buyers to beware of this company. I tried to get the shop at Watford to resolve the situation at the time but although the young shop assistant was sympathetic he could not do anything to help. As we left, a man in a suit who was standing behind us started talking to the assistant and went behind the counter and into the back of the shop. I do hope he was not a manager and not at all interested in helping as this further reflects badly on the company.”

Helpful Report

Posted 9 years ago

Dear Tina, Thank you for the time you spent for giving us your feedback. We are sorry to hear you experienced problems with your order. We would like to confirm you that for security reasons our skates purchased online don't come with the blunt sharpened. However we do offer the sharpening service in our UK store, unfortunately the Watford branch is just a small click and collect store and they are not able to provide all the usual services. We appreciate your comment as we are trying to improve our services every day to make sport more accessible to everyone. Thank you for your understanding. Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Best Regards.

Posted 9 years ago

“Ordered a size 8.5 trainer but a 9 turned up! after talking to a sales person that i could barely understand, he told me they sent a size 9 because they had no 8.5s left. What was the point in sending a size i didn't want?!? Useless returns policy and procedure too. Would not use again or recommend.”

Helpful Report

Posted 9 years ago

Dear David, Thank you for contacting us. I am sorry to hear you have experienced problems with your order. We looked into the cause of this error and have discovered that we have made a miscalculation with the UK & US sizing of this model. Different brands use different measurements to measure their footwear, we have applied our Decathlon branded size chart to this product which has caused the UK & US conversion to be incorrect, the EU size remains correct. We apologise profoundly for this inaccuracy and will be reporting this back to product manager to make the necessary changes so that we can avoid this occurring in the future. Thank you for your patience and understanding. Please accept our apologies for the inconvenience caused and feel free to contact us for any further questions or if you need help with the return procedure. Have a good day!

Posted 9 years ago

“No stock of children item”

Helpful Report

Posted 9 years ago

Dear Geoff, Thank you for getting back to us. Please do not hesitate to contact our Customer Loyalty team if you need help regarding the stock online or in store. We will be happy to check for you the availability of our children products range and give you advice if you have a particular item in mind. https://www.decathlon.co.uk/en/contactUs Thank you for your patience and have a good day!

Posted 9 years ago

“Worst service ever, not only did they send my order to someone else, then they were unable to rectify there mistake and reorder and deliver in time for daughters birthday. Had to request a full refund, which was a painful process aswell.”

Helpful Report

Posted 9 years ago

Dear Graham, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our deliveries and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We would like to thank you for your patience and understanding and we hope you might have a more pleasant experience in the future. Best Regards.

Posted 9 years ago

Decathlon is rated 4.4 based on 11,527 reviews