Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,536 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,536 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a Fitbit and they cancelled my order”

Helpful Report

Posted 10 years ago

“I payed the most expensive shipping fee available to have it on a particular date but the shipment took longer.”

Helpful Report

Posted 10 years ago

“I'm still waiting on some trousers to be returned?”

Helpful Report

Posted 10 years ago

“An absolute nightmare to get an order through. Only persevered because I had a voucher but never again.”

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Posted 10 years ago

“I ordered fishing bait, a I had a problem, so I complain and their was not. Helpful at first, then their reoreder my bait I got the new bait and I had the same problem. My dad orders me things to, and there seem to some sort of problem with it, and the customer service do sort it but I feel their don't take me seriously. I will now never buy from you again”

Helpful Report

Posted 10 years ago

“Received my order but was to big so sent it back with all the correct paperwork as the site said and asked for a smaller size sent out. 2 month later still not received my item and no reply to my emails either so shell not be using again”

Helpful Report

Posted 10 years ago

“Ordered two bikinis which I picked up from the store. Wrong sizes sent. Assistant simply shrugged and didn't offer any apology or solution. Not impressed.”

Helpful Report

Posted 10 years ago

“absolute shocking service”

Helpful Report

Posted 10 years ago

“The worst online shopping experience I have ever encountered. Clearly no-one had tested the Uk version of the site - parts of it were in French. The payment transaction flow just didn't work and the site forced me to pay twice, once by Paypal and again by credit card. Click and collect took far too long. Thankfully I managed to cancel my order and get both payments back. Avoid this retailer online.”

Helpful Report

Posted 10 years ago

“Very poor customer service - message received to say click and collect parcel at store ready to collect - it wasn't! No reason given for incompetence no support or help offered.”

Helpful Report

Posted 10 years ago

“Went to store to exchange an item at Southampton, asked young man where I should go for this, and he snapped at me "Go to the back of the queue". Charming. Will avoid in future.”

Helpful Report

Posted 10 years ago

Thank you for giving your feedback. We are sorry to hear you have experienced problems with our staff. Please, accept our apologies for the inconveniences caused. We will advise the Store Manager of Southampton to aware him of this issue. Thank you for taking your time writing your review and have a nice weekend!

Posted 9 years ago

“Not receive my purchase in the time advertised. Let me completely without any info until the item was dispatched. The website is broken, the help options didn't work or appear to me. If I need to purchase again online sport goods I'll avoid Decathlon online.”

Helpful Report

Posted 10 years ago

“Online experience was fine, apart from a few language translation errors on the order form. But service in store at pick up was awful. Self serve machines were broken and there was a long queue with only one person on a till. Whilst in store I picked up some socks that were on offer only to be charged a higher price at the till. I challenged the price as code and description matched the shelf offer. The manager informed me that the price at till was correct regardless of what the shelf showed. I was appalled and took a photo to make a written complaint. When he saw me take the photo his attitude changed and he said he would take the sign down and charge me the offer price. Clear mis selling and total lack of empathy to customer from staff. I won't return.”

Helpful Report

Posted 10 years ago

“THIS WAS THE WORSE ONLINE SHOPPING THE ITEMS WAS STOLEN FROM WAREHOUSE NOTHING BUT LIES FROM HELP LINE STAFF MANAGERS FAIL TO CALL YOU OR SORT OUT THE PROBLEM ITEMS NOT BEING SENT AND GOING MISSING ??? I HAD TO CALL HEAD OFFICE 3 DAYS ON THE RUN JUST TO GET NEW ITEMS SENT AFTER WAITING 2 WEEKS WITH NO CONTACT FROM THEM OVER DELAYED DELIVERY AND ITEMS GOING MISSING”

Helpful Report

Posted 10 years ago

“My order never arrived. The delivery company said they would try to rediliver a further 2 times...they tried again once. Despite someone being home order was not completed. No refund has been offered. Your company still believe the goods have been delivered. There was no option to leave with a neighbour either. Very disappointed”

Helpful Report

Posted 10 years ago

“The net doesn't stay up in correct place”

Helpful Report

Posted 10 years ago

“I bought a swimsuit for my daughter it said it was for age 14 but it was tiny. Fits my niece who is 7!”

Helpful Report

Posted 10 years ago

“Sizes are all off and the material is cheap, I wasn't expecting an amazing deal but I also wasn't expecting the t-shirts to be so poor quality”

Helpful Report

Posted 10 years ago

Thank you for contacting with us and for taking your time writing the review. We are sorry to hear you have experienced problems with the stock of our online service. We will send your feedback to our Product Manager in order to continue improving our service. Please, accept our apologies for the inconveniences caused. Thank you very much and have a nice weekend.

Posted 9 years ago

“It took a long time to dispatch my items, and then only part of my order arrived. I could only complain using an online form which took 2 days to respond to. It took another half a week for the rest of my order to be dispatched an arrive. Overall I am very dissatisfied. Once you noticed the error the rest of the order should have been shipped as a priority, not in the same way as normal orders. It would have been quicker an easier just to go to the shop and buy what i needed. I won't be using the service again.”

Helpful Report

Posted 10 years ago

We do apologize for your bad experienced with the delivery of your order. There was a problem with the sizing that made your order been delayed. However, we have sent this feedback to the Logistics Department because this service was not acceptable at all. Thank you for taking your time in posting your review. Have a nice day!

Posted 10 years ago

“I was given a delivery date which was confirmed the day before due but failed to arrive-no notification was given ,no apology made”

Helpful Report

Posted 10 years ago

Thank you for contacting us. Please, accept our apologizes for the inconveniences caused with your delivery date. We will send your feedback to our Supply Chain Manager and will let the delivery company know about this delay in order to improve the service given. In further occasions, please let the Customer Loyalty Team know this situation and they will give an estimated delivery date to the order made. Have a nice day!

Posted 10 years ago

Decathlon is rated 4.4 based on 11,536 reviews