Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,536 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,536 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never received my item, customer service is very very poor. In result NO item, NO refund, NO apologie. Biggest ever Disappointment!!!”

Helpful Report

Posted 10 years ago

Thank you for contacting us. We are sorry to hear you experienced problems with your delivery. We have tracked your parcel in Royal Mail website and we would like to confirm the order was delivered. If the parcel was not delivered to yourself, could you please check with your neighbours and in any suitable locations around the property where the parcel could have been left. Royal Mail does not require a signature for the deliveries therefore they can leave parcels to other members of the family or neighbours. If you are still unable to locate the parcel you may call directly Royal Mail on 03457740740 and check if the parcel is in the local office otherwise please contact us and we will be able to open an investigation. Thank you for your patience. Please accept our apologies for the inconvenience caused. Have a good day!

Posted 10 years ago

“I ordered a few basic fleece tops for my husband but the sizing was all wrong. I followed the website's size guide but when I received items the item size label was correct but the actual size of the tops (I measured them with a tape measure !) did not match the website's guide so had to return - all of them came up smaller than expected. Postage had to be covered by myself when returning so it was an expensive experience from start to finish.”

Helpful Report

Posted 10 years ago

Thank you for your review. We are sorry to hear that you have experienced problems with your tops. We will send your feedback to our national product manager to study this issue deeply. Please, next time you could contact with the Customer Service Team before returning your items back, and we will arrange the collection avoiding you to pay for the shipping. Thank you anyway for taking your time and give us a feedback of your experience.

Posted 10 years ago

“I'm only giving a rating of very poor because the delivery you company you used was ATROCIOUS! The staff and service and products at decathalon were actually great but the (failed) delivery of my bike caused me a great deal of stress, led me to taking unnecessary time off work and using a weekend to try to get my bike! I also spent over £20 in phonecalls to decathalon and DHL but decathalon only refunded me £10 (and only in vouchers for use at their store). I would probably return to decathalon to shop therfore in person but would NEVER get one of their products delivered due to the stess involved. Mammy people have admired my bike and i've told them where it's from but I have to day ice told more people about how dreadful dhl were.”

Helpful Report

Posted 10 years ago

Dear Caroline, Thank you for the time you spent for giving us your feedback on the delivery. We are sorry to hear you are not satisfied with the delivery service DHL provided you. We really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We will forward your advice into management. We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

“Decathlon have given my email details to some Tin Pot reviews co. that are now harassing me via email - I never signed up for this rubbish so why are you contacting me?????????????????????????????????????????????????????????????????????”

Helpful Report

Posted 10 years ago

Dear Christopher, Thank you for contacting us. Regarding your request, unfortunately we are not aware of any partnership with "Tin Pot reviews co." The reviews tools Decathlon is currently using are called "Openvoice" for products and stores and "Reviews.co.uk" for services. Would you be able to click on the unsubscribe option which should be available at the bottom of the email you received? Thank you for your patience and sorry for any inconvenience caused. Have a good day.

Posted 10 years ago

“I purchased a pair of ice hockey skates for my son for Christmas. I was assured that they would arrive just before Christmas - which they did. However, the blades were completely blunt and unusable. At no point in the ordering process was I told that the blades would not be sharpened. We had previously bought figure skates for my daughter which were ready to use. This was a huge disappointment as we were planning on a surprise trip to one of the outdoor ice rinks in London over the holiday period. I feel I paid for items that were not as advertised and would not use Decathlon again and warn buyers to beware of this company. I tried to get the shop at Watford to resolve the situation at the time but although the young shop assistant was sympathetic he could not do anything to help. As we left, a man in a suit who was standing behind us started talking to the assistant and went behind the counter and into the back of the shop. I do hope he was not a manager and not at all interested in helping as this further reflects badly on the company.”

Helpful Report

Posted 10 years ago

Dear Tina, Thank you for the time you spent for giving us your feedback. We are sorry to hear you experienced problems with your order. We would like to confirm you that for security reasons our skates purchased online don't come with the blunt sharpened. However we do offer the sharpening service in our UK store, unfortunately the Watford branch is just a small click and collect store and they are not able to provide all the usual services. We appreciate your comment as we are trying to improve our services every day to make sport more accessible to everyone. Thank you for your understanding. Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Best Regards.

Posted 10 years ago

“Ordered a size 8.5 trainer but a 9 turned up! after talking to a sales person that i could barely understand, he told me they sent a size 9 because they had no 8.5s left. What was the point in sending a size i didn't want?!? Useless returns policy and procedure too. Would not use again or recommend.”

Helpful Report

Posted 10 years ago

Dear David, Thank you for contacting us. I am sorry to hear you have experienced problems with your order. We looked into the cause of this error and have discovered that we have made a miscalculation with the UK & US sizing of this model. Different brands use different measurements to measure their footwear, we have applied our Decathlon branded size chart to this product which has caused the UK & US conversion to be incorrect, the EU size remains correct. We apologise profoundly for this inaccuracy and will be reporting this back to product manager to make the necessary changes so that we can avoid this occurring in the future. Thank you for your patience and understanding. Please accept our apologies for the inconvenience caused and feel free to contact us for any further questions or if you need help with the return procedure. Have a good day!

Posted 10 years ago

“No stock of children item”

Helpful Report

Posted 10 years ago

Dear Geoff, Thank you for getting back to us. Please do not hesitate to contact our Customer Loyalty team if you need help regarding the stock online or in store. We will be happy to check for you the availability of our children products range and give you advice if you have a particular item in mind. https://www.decathlon.co.uk/en/contactUs Thank you for your patience and have a good day!

Posted 10 years ago

“Worst service ever, not only did they send my order to someone else, then they were unable to rectify there mistake and reorder and deliver in time for daughters birthday. Had to request a full refund, which was a painful process aswell.”

Helpful Report

Posted 10 years ago

Dear Graham, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our deliveries and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We would like to thank you for your patience and understanding and we hope you might have a more pleasant experience in the future. Best Regards.

Posted 10 years ago

“I was extremely disappointed I ordered something for a work colleague as we had a secret Santa on 15th Dec when I ordered it I was informed it would be in store for collection on 12th Dec but I received an email on 14th Dec informing that the product was no longer available. I don't think I was refunded either. I had to try to find another gift for my colleague. I will never shop with this store again.”

Helpful Report

Posted 10 years ago

Dear Suzanne, Thank you for contacting us. We are sorry to hear you have experienced problems with your order. In regard to your request, we would like to confirm you we have placed the refund for the total amount of £11.49. We sent you an email regarding the replacement or refund option on the 05/01/2016 and we were waiting your kind answer. Thank you for your patience. Please feel free to contact us for any further questions. Have a good day!

Posted 10 years ago

“Sorry but I probably won't be buying from Decathlon again. I travelled 30 miles to my nearest store. The item I ordered wasn't in stock so was ordered. I received an email saying it was in store and I had a week to collect it. I went after 3 days to be told by the customer service manager that it had been sent back as the 7 days began from when the item was ordered, not when it was received at the store. Even so, it was only 6 days since I ordered it. I was told to phone customer services ( at my own expense) when I was told that the store was wrong, and my order was reinstated. I then went to collect it a few days later and complained about my treatment. I was offered no apology or any compensation for the fact that I had had a wasted 60 mile journey and the inconvenience of making the journey twice. I do not think that this is good enough customer service for me to make the journey to use the store again.”

Helpful Report

Posted 10 years ago

Dear Cathryn, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our services and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. I would like to confirm you I have forwarded your email to the Stockport store manager and he will be able to avoid similar issues with the click and collect service in the future. We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

“Both pairs of boys swim shorts were sized by age. There was no sizing guide online. The shorts were way too small. So I regarded them as faulty because they were mis-sized. Customer services wouldn't accept that and wouldn't pay for return postage. I did eventually get a refund of the cost of the shorts. I won't be shopping at Decathlon again.”

Helpful Report

Posted 10 years ago

Dear Marie, We are sorry to hear that you experienced problems with our size guide. You may double check it at the following link: http://www.decathlon.co.uk/size-guide.html For more information on the return procedure please have a look below: http://www.decathlon.co.uk/return-policy.html Thank you for your patience. Please accept our apologies for the inconvenience caused and feel free to contact us for any further questions. Have a good day!

Posted 10 years ago

“Ordered two pairs of shorts online when i received the package it was rollerblading equipment for a young child and adult. I rang up and told me i could have one of the pairs i ordered but the other was out of stock and i could choose what other pair i wanted. I then rang them back confirming this and they said it will be in the post. When i received the package there was only one pair of shorts in there and i had to ring them back again the guy i spoke to was not very helpful but confirmed the other pair would be in the post in the next 3 days and when it arrived it was exactly the same pair as i already got. So i gave up all for 2 pairs of shorts i would not recommend using the company again.”

Helpful Report

Posted 10 years ago

Dear Matthew, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our deliveries and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

“I was wrong in the size, I asked clearly about one size bigger and they resent me the SAME size. I phoned complaining about this and they said me that they were run out of my product with no chance to have my correct size.”

Helpful Report

Posted 10 years ago

Hello, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our delivery and the service you received from us. We really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We will pass your feedback to our Supply manager and it will be taken into consideration. We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

“I ordered a bike which came late and was slightly damaged (the rear light was broken). I had various conversations with customer services and they were less than helpful. The light is still broken and there was no follow up from customer services. Very unhappy with the service that I received.”

Helpful Report

Posted 10 years ago

Dear Colin, Thank you for the time you spent for giving us your feedback! We really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We will pass your feedback to our National Sports manager for Cycling so that same issue would not happen again. We hope to see you soon for an even better experience at Decathlon! Please feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

“you can not send articles to germany”

Helpful Report

Posted 10 years ago

Hello. Thank you for having taken your time to send us your feedback. Unfortunately, at the moment, we are currently only delivering within the UK. We have forwarded your feedback to the correct department and we hope that changes will be done soon as our aim is to make sports accessible to all. We do apologies for any inconvenience caused. Have a nice day!

Posted 10 years ago

“After being sent from an inquiry desk to the till then to an order screen to place an order. order placed and queued at till where they could not find the order, back to the order point to place it again. Back to till where they could not find it again despite now having 2 emails to confirm the order had been placed. A long wait for the order to be retrieved and payment was made. With the exception of Josh no one else seemed to have any idea of how to deal with our query. i would also suggest there is a conversion chart displayed at the order screens to enable us to work out which of you European size we need. :(”

Helpful Report

Posted 10 years ago

Hello Jane. We are sorry to hear about your bad experience when trying to place an online order through the screens in store. We appreciate the time you have taken to send us your feedback as comments like yours help us to improve our services. We hope to see again in Decathlon soon and that your future experiences will be more pleasant. Have a good day.

Posted 10 years ago

“item description is very poor”

Helpful Report

Posted 10 years ago

Hello. Thank you for having taken your time to send us your feedback. We have forwarded your comments to the correct department in order to review the product descriptions and make the relevant changes. We do apologies for all the inconveniences this may have caused you. Have a good day.

Posted 10 years ago

“I ordered a children's bike seat and what I ended up receiving an avalanche survival kit. When I called to see what went wrong I was told I had to wait 3 weeks to receive the correct item, which was no use as Xmas was 2 weeks away. Had to cancel the order and go elsewhere.”

Helpful Report

Posted 10 years ago

Hello. Thank you for sending us your feedback, we really appreciate the time you have taken to send us your comments. We are really sorry to hear about your bad experience with us. Unfortunately the time of delivery will vary depending of the stock availability of the product but we understand that wait for an extra 3 weeks is too long especially during the Christmas period. We do apologies for all the inconvenience caused. We hope your future experiences with us will be more pleasant. Have a good day.

Posted 10 years ago

“Bought a bike online, it was delivered on time but was not as advertised. I took the bike I store and exchanged the bike and waited for it to be "set up" for roughly 20-30 minutes. took the bike back home and was very excited to Give it a go. I road it about 30 feet and the peddal fell off causing me a great deal of pain. Knowing a "professional" had assembled and set up the bike I never thought of checking the peddals After I tightened the peddals I took it out again and straight away noticed that every time I changed gear the bike jerked and clunked really badly, I assumed maybe the bike needed wearing in so gave it a few days but soon discovered the bike is unrideable and after 3 days the chain started to rust..... Paying just under 200 pound I never thought this would be such a cheaply made bike. I now have a £189 bike sitting in the shed useless. And before you tell me to take the bike back in store is rather not if you can't do it correctly the first time what makes me think you can the second time?”

Helpful Report

Posted 10 years ago

“Unfortunately i had a poor experience with Decathlon where i ordered a bike which would have been in time for my sons birthday. It was delivered damaged, as was the replacement. The 3rd bike somehow got lost or misplaced at another site and completely missed my sons birthday.”

Helpful Report

Posted 10 years ago

Hello! Thank you for having taken your time to send us your feedback. We are really sorry to hear about your bad experience when using our online services. We appreciate your comments as we try to improve our services. We hope your future experiences with us will be more pleasant. Have a good day

Posted 10 years ago

Decathlon is rated 4.4 based on 11,536 reviews