Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,537 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very helpful staff keen prices no public toilits”

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Posted 10 years ago

“Brilliant product. Bought for my you year old son birthday but my tall 11 year old son has been using it too.....they both love it. Very sturdy, great quality”

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Posted 10 years ago

“Decathlon...... Wow..... Bargains galore...... Spoilt for choice...... So much to pick from..... Look no further than Decathlon for all your needs. I know this sounds like a cheesy 70s advert, but they really are that good.”

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Posted 10 years ago

“All sizes are smaller than normal. Need to order a size bigger than your normal size”

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Posted 10 years ago

“Arrived as ordered and picked up easily . Will do it again”

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Posted 10 years ago

“Very easy. Good quality product”

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Posted 10 years ago

“Quick delivery and good service when I picked it up.”

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Posted 10 years ago

“Excellent products at great value prices. All of my orders have been delivered quickly and returns are really easy. Highly recommended.”

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Posted 10 years ago

“Pricing was good. Service was good. However, they were too busy on the day of collection to set up my bike properly. Shame, otherwise 5*”

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Posted 10 years ago

“Excellent speed of service - all hassle free.”

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Posted 10 years ago

“Scooter arrived quickly, although didn't suits me, easy return process, 4 stars because return is not free”

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Posted 10 years ago

“In my experience Decathlon delivers quality products for all members of the family at very reasonable prices. Not just for clothes/sportswear but we have bought great kids scooters archery sets etc. I usually shop in store however I recently bought trousers online which were delivered promptly and as described. I can’t fault Decathlon great store and online service”

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Posted 10 years ago

“Service was excellent, price was very competitive and the watch works a treat”

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Posted 10 years ago

“I placed my order and after 10 days telephoned to say that I'd not received it. I was told there was a problem and a new order would need to be made. After I explained that this was poor customer service I received a discount voucher. The pop up tent however is excellent!”

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Posted 10 years ago

“I purchased 2 backpacks at very good prices and am impressed and pleased by their quality. Delivery was also very prompt.”

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Posted 10 years ago

“Good website. Fast delivery of the balance bike I ordered. I haven't put it together yet but am sure it will be fine.”

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Posted 10 years ago

“I have shopped at Decathlon in France and was pleased to deal with them in the uk . I bought two items on the internet and revived packages next day I just hope that a store in Bristol would open .”

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Posted 10 years ago

“The delivery had been shipped really fast. I am satisfied with everything.”

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Posted 10 years ago

“I ordered a children's shoe in UK 1.5 as advertised on the website. It was click and collect. When my wife travelled to collect the shoe they were actually a UK 2. The order confirmation clearly states UK 1.5 but the show said UK 2. The store assistant wasn't interested and said that Decathlon is a European company and goes on European sizes - well the EU size is 33.5 for anything advertised as a UK 1.5 yet the store assistant stated Decathlon class EU 34 as UK 1.5 therefore ignoring the uniform sizing system. Wasted journey and wasted purchase”

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Posted 10 years ago

“Superb product and service. Many thanks.”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,537 reviews