Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“good product, good service and quick delivery....”

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Posted 9 years ago

“My only comment would be that the box had been opened prior to delivery. Having said that, the children's bicycle was there intact as were the couple of extras items which I had also purchased.”

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Posted 9 years ago

“Every went very smooth. The only thing I would say is that I bought a Hamax bike seat and it turns out that some models come with lockable fastening bracket and some not. That was a bit unclear in the website and I was surprised to discover that the bracket was not lockable.”

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Posted 9 years ago

“Great shop which I first discovered in France. It's not expensive but the quality is excellent. Even have the app on my phone.”

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Posted 9 years ago

“The best price I could find and super fast delivery. An all round great experience. Many thanks !”

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Posted 9 years ago

“A friend told me about the site ,I just got a new Road bike and was looking for some more gear . Very reasonable prices , quick delivery and good quality, would recommend to anyone”

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Posted 9 years ago

“A good service at a good price.”

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Posted 9 years ago

“No problems , good range of stock , very good prices .....what more could you want !!¬”

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Posted 9 years ago

“Simple quick & quality I opted for store delivery and was pleased with the whole process”

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Posted 9 years ago

“Bike had clearly been returned with marks where parts had been screwed in and slight wear on the tyres. Other than that good bike”

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Posted 9 years ago

“Products are great quality and the staff in store are fantastic I especially love my Rockrider 520”

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Posted 9 years ago

“Great products, fab prices and really really good service either in the store or online.”

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Posted 9 years ago

“Both times I've used Decathlon I've found the web site easy to use, the prices good and delivery quick. Very happy to recommend them.”

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Posted 9 years ago

“Fast delivery, great price, and the products themselves are high quality and incredible value for money. If I want to buy something sport-related, I'll always check Decathlon first from now on!”

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Posted 9 years ago

“Always good quality products from Decathlon. God quality and at a good price. The service is always very good.”

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Posted 9 years ago

“Well, 50/50 - my order arrived quite quickly. Unfortunately I didn't like the boots (on website they looked bit better than in reality), moreover the size was wrong. So I returned them instantly and got the refund. So - pretty good for service, slightly worse for the purchase.”

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Posted 9 years ago

“Excellent service from start to finish. Easy to order and quick delivery service. Will be recommending your company to all my friends :)”

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Posted 9 years ago

“Good price, excellent service. Item was very small for its size classification but otherwise happy.”

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Posted 9 years ago

“Was kept informed of the order status. Collection from store was very quick and easy.”

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Posted 9 years ago

“I would like to thank Robert Short at the Bolton branch for his help in choosing and purchasing the treadmill.”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,530 reviews