Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a bike online. Great bike, Really happy. Have a couple of Decathlon bike and always good value. On minor hi cup. Delivery was not as smooth as it cold have been.”

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Posted 9 years ago

“Excellent products and treatment.”

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Posted 9 years ago

“All good”

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Posted 9 years ago

“bought some nice salomon skis at a good price.”

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Posted 9 years ago

“service was very good and prompt”

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Posted 9 years ago

“Sometimes difficult to get advice or information by phone. Sizing a problem. Getting info difficult .... ie leg measurements for trousers etc. Problem if you are short or tall. No one could tell me!! Otherwise products are good and delivery is quick. On returning .... would be nice to get an email saying you had received the returned parcel.”

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Posted 9 years ago

“Promise delivery dates by email and over the phone they cant keep to, staff not very helpful, and didn't reply to emails”

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Posted 9 years ago

“Quick and efficient service”

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Posted 9 years ago

“Always find what we want. Good quality and right price.”

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Posted 9 years ago

“Good overall service. Bought some shoes that were very comfortable. However, dispatch was quite slow on one of my orders. Nevertheless, would use again. Great prices and great products.”

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Posted 9 years ago

“Excellent customer service”

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Posted 9 years ago

“Received my parcel very quick and my lifejacket vest was brilliant on quality and price”

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Posted 9 years ago

“Quick delivery. A little hole on the legging. Rest, great purchase”

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Posted 9 years ago

“Tracking application was not working so I was unaware for over one week that my order was ready. I had spent extra on fast delivery but still had to wait for over 7 days to receive parcel.”

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Posted 9 years ago

“very good aftersales service”

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Posted 9 years ago

“Quick and efficient. Good product.”

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Posted 9 years ago

“VERY PLEASED WITH THE T SHIRTS AND DELIVERY”

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Posted 9 years ago

“Better than described. Good packaging and quick delivery!”

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Posted 9 years ago

“Lovely material and fit..... would buy from Decathlon again..... excellent product.”

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Posted 9 years ago

“All the staff were very happy and helpful. The 365 days returns are amazing and helped my buy the right scooter, by trialing one for a week first.”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,530 reviews